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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers had a great experience with this company. Customers consistently highlight the ease of use and the strong security features of the service, appreciating how simple it is to navigate and share files securely. Many people have used the service for several years, noting its reliability and the peace of mind it provides for backing up important documents. However, some people were dissatisfied with the app and service, mentioning issues with files not syncing correctly across devices or the desktop app freezing. A few other people also felt that the speed was slow and the interface dated, with occasional problems with file restoration or files proliferating in the web version.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting its ease of use, intuitive interface,... See more

Application

Reviewers express ambiguous feedback about the app. While some customers praise the app as a "game changer"... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the excellent service, noting its... See more

Product

Customers had ambiguous experiences with product. Many reviewers praise the product for its helpful storage... See more

Website

Customers consistently note ambiguous experiences with the website. Many praise the clean, simple, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the level of security that Sync.com provides. For my line of work this is a huge positive and I can confidently let my clients know that any information that's stored here is safe and secure.... See more

Rated 5 out of 5 stars

I've been with Sync.com for several years now and have found it to be my go-to #1 cloud storage. It's reasonably priced, simple to use, easy to navigate, easy to securely share files, it basically has... See more

Rated 5 out of 5 stars

The Sync portal provided me with a solution to enable me to collaborate with clients in a secure and effective manner. I was able to place the data that was necessary in different folders each being... See more

Rated 5 out of 5 stars

I've been using Sync.com for many years and everything has always worked well. Reliable, secure service with no downtime. Highly recommended for both personal and professional use.


Company details

  1. Web Collaboration Platform
  2. Software Company
  3. Software Vendor

Written by the company

Store, share and access your files from everywhere with Sync.


Contact info

  • 105-155 Gordon Baker Road, M2H 3N5, Toronto, United States

  • sync.com

4.2

Great

TrustScore 4 out of 5

354 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Sync has become an integral part of my…

Sync has become an integral part of my daily life. Being able to share and collaborate between different professionals across completely different fields has been invaluable. Not only being able to share a wide ranging type of important documents and files but to also be able to maintain or even change the folder structure in real time between participants helps to create better understanding among all. If later there is a decision to revert or even if a mistake is made there is a quick and easy solution to recover files.

Sync is a great app. Using basic, commonly understood methods is very helpful when introducing a new user to the group and allows them to quickly get up to speed with little need for a lot of training.

Plus it is based in Canada as well which is a nice bonus for me … personally.

February 18, 2024
Unprompted review
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Rated 5 out of 5 stars

Simple privacy focused cloud storage

I've been using sync.com on macOS since 2016 and it's been rock solid for my syncing needs. I switched to sync.com from another service due to sync.com's zero knowledge security. When I found sync.com, I was searching for a cloud service that seamlessly and automatically encrypted my data without requiring any clunky workflows. Sync.com built their product and company with a focus on privacy, which is something I was looking for. Based on my experience with their product, they have delivered a product focused on privacy without compromising on features, ease of use, or performance. I have helped switch family and friends to sync.com and recommend others give it a try.

February 17, 2024
Unprompted review
Rated 5 out of 5 stars

Why did I wait so long?

They have restored my trust in Sync/Backup services.

For many years, I used that other service. They continually changed the offering, continually changed the prices, and then the account info for 68.8 million accounts were hacked and released on the dark web. If that was not enough, they decided to integrate a third-party AI service into their product. I left immediately and joined Sync and could NOT be happier with the service.

What a bunch of great people who value their customers and believe in protecting their customer's data and not compromising it in any way, nor compromising the integrity of the service itself.

No matter what I am working on, art, music, coding, writing, I know it will always be synced on the different systems I use at the house, as well as backed up online so I will never lose my data. More importantly my data will never be held hostage by a company who continually changes their plans and pricing in an effort to increase revenue.

Sync is not like that. They are ethical and treat their customers (and their data) with respect and dignity.

I have been programming since '79 and I have been online since '80. I have gained a lot of experience and wisdom over the years. Sync is simply the best, most reliable and honest service I have found and I am happy to recommend them to others and proud to declare myself a happy user.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and user-friendly cloud service

I use multiple cloud services in addition to Sync, including Dropbox, Onedrive, Google Drive. I also tested other cloud services like Icedrive and Cloudstor. While I need Ondrive and Dropbox for work, I have ysed Sync for my personal data for several years now. The interface is clean and user-friendly. The desktop application works seamless both on my personal and work computer. I have not had any safety or privacy issues. I actually chose Sync because of positive reviews that I read on tech blogs.

February 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Sync.com - My "Go To" Cloud Storage!

For all those thinking about using Sync.com for cloud storage, I Highly Recommended it!

Sync.com is my “go to” for when I have private information I want to store in the cloud, and then access from all my devices. It has been totally dependable & easy to use. There is nothing easier than just being able to drop -or- create a file in a folder, know that it has “end-to-end encryption” and access it wherever I want.

Highlights for me are: End-to-end encryption, access from multiple devices, access via the web, file/folder sharing, sharing via Links, being able to select from the whole of my cloud storage - which folders are synced for each computer, and dependability!

Thank you Sync.com!

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Sync is solid reliability

Sync is solid reliability. It’s been the case for several years now as a user. The mobile app is also great! I can always access my data at a moment’s notice and securely. The Vault feature is just like Fort Knox!

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Rock solid cloud storage

I moved from another provider when it stopped supporting my older machine, and also severely limited the number of devices it could be installed on.

Since then Sync has been rock solid and reliable, and is now my go to choice for cloud storage across multiple platforms. Thanks!

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Solid experience

Solid experience. Reliable and secure and I've been using them for 9 years now, so I guess you can call that a vote of confidence! Great access to docs via the mobile apps too.

February 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Swapped to Sync and haven’t looked back

I swapped to Sync a few years ago and haven’t looked back. I feel safe and secure knowing that Sync utilizes ‘zero knowledge’ encryption, which means only I can read my data, forever and always, unlike other backup programs which can read your data. I’m also loving the share and vault features! I can easily send links to files that can be set to expire, and shove old backups into the vault so they don’t clog up my devices. The Sync team is wonderful and they truly love their users!

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Reliability

Reliability, reflected in the top ratings every year. Never has login or performance issues.

But Auto log out needs a lot of improvement for security reasons.

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience over the years.

Excellent customer service and technical support. Ever since I've signed up for this service, I've had the peace of mind knowing that my important information has been kept secure and away from prying eyes. The ability to sync with a local drive makes it that much more interesting, and their app allows me to access my files on the go. The sharing capabilities of files and folders have come in handy more than once! I would not hesitate to recommend this easy-to-use service to anyone!

February 14, 2024
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Rated 5 out of 5 stars

most secure cloud storage available

I'm glad to have a cloud solution that is more secure than others. It's great that Sync not only includes strong encryption, but the fact that no one has access to the keys except me is comforting. I feel the iOS integration is a little buggy - currently can't integrate well with the Files app and it doesn't sync as quickly as I would like. Otherwise it's a great tool.

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

Best syncing accross platforms and devices!

Since switching to Sync I can share all my documents across ALL my devices, old and new ones. The syncing and updating of files is really fast and secure. The online option is great and the app is really nice. The best thing for me is that my new phones and my very old computers can use it!!

February 14, 2024
Unprompted review
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Rated 5 out of 5 stars

Sync.com just works as advertised

Sync.com just works as advertised. Have been using it for years and have never had a problem. Great for sharing sensitive documents with friends and business partners. I use it every day. Big Fan.

February 13, 2024
Unprompted review

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