I recently booked a service with Maid Marines, and they were pretty good, but I don't know who Synergy Maids Cleaning Service is. They've been clogging my inbox with review requests - so here it is.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lidia Sibelis was my cleaner, and she was TERRIFIC. We'd had a holiday party that had more attendees than our small apartment could hold, and the result was a disaster area. She and her assistant show... See more
Online booking process was a breeze and any questions I had before the cleaners came were promptly answered via email. Cleaners arrived within the stated time and did an excellent job. Very careful wi... See more
Synergy maids came to our house 4 months ago with some general cleaning materials. Unfortunately some clogs in our house were left unclean. When they left, a few hours later I received a call. I was... See more
4.2
Great
46 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Misleading and unresponsive
I purchased a move in cleaning which they told me would be necessary, which was 5 hours, but I realized day of that would not be necessary for a brand new and empty one bedroom apartment. I called and they didn't pick up, and left a message that was never returned. I was charged $187 for not much work, so I contacted them over click to chat and was told I would receive some sort of refund, which I never heard about.
July 19, 2016
Unprompted review
Advertisement
Simple online booking, excellent cleaners
Online booking process was a breeze and any questions I had before the cleaners came were promptly answered via email. Cleaners arrived within the stated time and did an excellent job. Very careful with breakables and extremely thorough, pleasant and polite! This was a one-time deep clean but we will use them again for ongoing services.
July 19, 2016
Unprompted review
Late. Poor Customer Service.
Never even had a cleaning. Cleaner was running an hour late. I cancelled. Barely an apology. No one offered to fix the situation.
July 19, 2016
Unprompted review
Best Cleaning Service in NYC
Excellent and fast customer service; cleaning services are professional and fit your schedule and needs; Great company.
July 19, 2016
Unprompted review
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.