Synthesia Reviews 

The Friday Forum provided by Synthesia was quite helpful, in fact I used information I learned immediately. I appreciated that the speaker provided not only the "how", but the "why" which makes the material provided even more widely applicable.

super impressed with the flow of the session and the learnings I came out with

I thought the training was very useful. I've been delivering and creating training for a long time, so it was a nice refresher /motivator to really think about assessment questions. I appreciate you showing how to create questions in Synthesia, but the extra content was appreciated. Good job with delivering the training as well. Thank you.

Costs far too much for what it is, awful to use, looks terrible and sounds like old TTS.. robotic and soulless.

They also treat paying customers badly, constantly rejecting videos saying they broke various T&C's even though they didn't. Just a massive pain in the backside all round!

I liked the webinar series organization. We use the tool in our company and is quite handy.

In this case I will say that the information shared is to basic

receipt number (2225-5836)
I signed up for Synthesia’s Starter Monthly plan on Feb 23, 2026 after seeing a 7-day free trial advertised. I requested a refund on Feb 27, 2026, well within their 15-day consumer refund period, but they refused to issue it.

Their support agent, Jimmy, refused to transfer me to a supervisor and clearly didn’t understand the refund policy. I barely used the platform — only tested it briefly — and didn’t export any videos or content.

This experience has been frustrating and misleading. Based on this, I cannot recommend Synthesia. Their advertised free trial and refund policies do not seem to be honored in practice.

Learning more about AI within the realm of Synthesia is very pleasant. The obvious impact value of the messages created in Synthesia is ever broadening in our discussions. Gaining an expertise in creating presentations made from worthwhile content is our objective. We are off in the right direction. Excellent!!

I went through the Synthesia Academy starter videos, but it's very useful to go over the same material with a different voice and a knowledgeable instructor.

The few glitches that popped up in the webinar demo made it a relatable, 'real' experience.

Red Flag: After some research and reading the reviews, I have serious questions about their "content moderation" policy, as that seems to be a recurring complaint that appears to severely limit the value of this otherwise amazing platform.

The Feature Friday webinars and overall Synthesia Community is really useful to learn hints and tips, connect with other authors, and really get the most out of the platform.

The company is constantly updating content and inquiring with users on new use cases. Friendly and engaging support staff!

The presentation was extremely valuable and insightful, and it truly sparked a desire to learn even more. I find myself motivated to continue developing my knowledge, and I believe my next step will be to attend the academy to further enhance my skills and understanding.

Its a bit of a learning curve for me at the moment. I am launching a new website April and researching all options

***Note, they cannot even be bothered to defend the poor reviews, almost all with same issue***

An absolutely dreadful experience with them, I had an account and at the end of the first year I cancelled but they still took my money and refused to refund it.

A year or so later, I thought I would give them a go again, spent many hours writing a script to provide an explanation video to our customers. Fortunately, I've done this on the free plan and not paid significantly for an entire year.

Our scripts were rejected without any reason given, they were simply trying to explain plumbing issues.

Customer Service services is AI based and when you do get hold of a human eventually they just send you the same copy/paste that the AI system did.

I have gone through the appeals process, but without a reason provided (that they say their email gives...it does not) I have wasted hours of time on a script for no reason at all.

As an edit, I went through their "appeal" process and about 3 hours later received and email that it was "approved", went to generate the video and immediately had it rejected. Still no explanation of what the issue was and "Mac" from CS was no help as just generic details and no idea...

Very good experience, dynamic and easy to understand

Please do not get Synthesia. The personal avatar is atrocious. I paid $89 for the monthly because all the avatars looked so great. There is a reason it takes almost a day to upload the personal avatar! It was HORRIBLE quality. My avatar was shaking and the voice was screechy. They also have weird policies and restrictions. I really wish I had tried it out but didn't want to do annual and figured I'd do the monthly. Big mistake. Worst AI avatar generator I tried. If you get a monthly subscription they do not offer a refund even if you only used it for a few hours and decided it was horrible. Stay away. This is horrible, terrible and overpriced.

this company doesn’t issue refunds so think before you spend as unreasonable moderation is disruptive to your work. moderation is not reliable! waste of time and money to even pay for this! I paid and within 10 days, it keeps moderating the lessons I was creating! I won’t recommend!

It could be a good experience, but it’s not very user-friendly to try out. I wanted to experiment with video dubbing using a 7:30-minute video I uploaded. It took about 30 minutes just to get a one-minute demo back. I couldn’t even download it to my computer because it was deleted during the process. I also couldn’t enter comments without paying for a membership (even though the system offers around 37 minutes of free video).

From what I was able to hear—and keeping in mind that it’s AI-generated—the expression in the translation was only partially similar to the original. However, again, I only heard one minute. The dubbing completely replaces the original audio, so things like laughter or applause are removed.

In short, it might be a good option, but you can’t really appreciate it without paying for a membership.

If there would be only service/product that I could pick for not recommending, that would be synthesia. I spent 6 hours to create time sensitive content for my Youtube channel, my video got rejected as given reasoning was Media Reporting policy violations. My content was educational, it did not have any claim as media agency. My experience with agent EVAN was horrible. I only received copy-paste messages that took 10min avg to get response. Even though I tried to explain my self it was never understood and overlooked. There was no explanation for what is causing violation. The answer I got from the agent was upgrade your membership to enterprise account and use personal avatar. I accepted avatar but denied having enterprise account as I was using for personal. Terrible feeling waste of time, opportunity and money. Dont fall for them, just do quick genai search you will find better options

Great product, and the team was so helpful during onboarding. Last Friday, I joined a webinar about using voices with Synthesia, and the speaker, Lousine, did a really great job presenting and sharing knowledge, besides just being a charming person. I will definitely join other webinars so I don't miss any tricks.