Taggarts Reviews 158

Rachael was excellent from the start of my new car purchase till the end & I wouldn’t hesitate to recommend her.

Please don’t ever buy a Range Rover,shocking cars with crap parts that break, should be a recall on dangerous timing chains that they have refused to repair causing catastrophic engine failures then wanted to charge over £600 for the pleasure of telling you that you need a new engine at over 14k when the car is worth 11k , is it going to take someone getting killed for the company to do anything about this

Absolutely appalling company to deal with

Very sneaky untrusting don’t hold to there word miss sell you a car and expect you to pay mileage on your miss sold car at 45 p per mile

Unless your a footballer or a drug dealer there simply not interest in your situation at all costs

Rejected my car with major faults only now 11 months on is this being taken on board with many hundreds ignored emails

Mark Sleith and Ian Maccalman only want your sale and don’t take any ownership after that event pass you about feed lies to delay you the loose less money on a situation they should see the customer was miss sold a car and put that and there family’s safety at there up most respect of the situation

I have a time line plus hundreds of calls emails ignored and in particular mark blames his sick mother for 2 months to avoid dealing with my situation that’s low when we’re left driving a car that he now wants 45 p per mile for and it was unsafe and the fact every Monday I asked for him to put me in a safe car for my family until he sorted the situation and he just Ignored it

The sales man Ian has even blocked my email than deal with the situation

Not to mention Jak she’s a absolute liability to work for a company with this name tag don’t expect a response after sale has been completed

Car purchased 6th March 2023

Breakdown within first 8days of purchase

March 20th 2023 rejection email sent to Jak Reid and vehicle returns lookers

March 30th 2023
Booked into Maryhill
£35 car hire charge fee
75 miles round trip for plus test miles

Car broke down again in April

May 3rd 2023
Booked back into Maryhill
Travel made no hire car booked. 75 miles wasted time and trip

Re booked back into Maryhill
May 17th 2023
75 miles and £35 hire car charge fee

June 9th 2023
Booked back into Maryhill
75 miles and £35 hire car charge fee

Breakdown June 15th 2023
Nox sensor job 308

July 6th 2023
Booked into Pentland Edinburgh 40 mile trip

August 7th 2023
Booked into Pentland Edinburgh 40 mile trip
Plus one week of test fault miles no fuel replacement plus 150 miles minimum.

Contacted Jak Reid again a number of occasion July and August to reject the car again given the fault couldn’t be fixed and the number of times it had been into the garage no response again

August 21st 2023
Booked into Pentland Edinburgh
40 mile trip and a further week of testing the car minimum 150 miles no fuel replacement.

September 1st 2023
Booked into Pentland
40 mile trip

September 20th 2023
Breakdown
Gear shift disabled extra childcare cost due to breakdown £30.00

September 26th 2023
Booked into Pentland
40 miles trip
Car in for three days miles used to test minimum 60 miles and no fuel replacement

October 4th 2023
Contacted Mark due to no communication from Jak Reid
Mark assured me this car would be swapped for something similar or within the brand no mention of mileage charge or costing charges to myself

October 27th 2023
Booked into Pentland
40 miles trip
1 one day

November 19th 2023
Breakdown clockspring issue breakdown report given to JLR lookers Hillington when car dropped off unexpected childcare cost £60.

December 1st 2023
Maryhill returned car to JLR 80 mile trip
Collected car
Conversation with mark re exchange and assured I would have a new car for Christmas again no costing or mileage mentioned

Informed by Maryhill on 1st December car hasn’t been fixed and still ongoing issue after 10 days of having my car on site

Cost of electric bmw hire when I don’t have an electric car charging point at home £280.06 for 10 days.

February 2nd 2024
Breakdown
Engine management light
volumetric sensor

Ongoing sound from fan / back door opens from insides and sets off the alarm system then won’t open from outside which is a major safety issue along side the Revs sticking in gear without any acceleration from driver.

I’ll not 750 pounds gesture of good will with no added miles the amount of garage trips and then to be asked to pay 45 p per mile so a total loss of £6507.50

For what a car is will nothing but endless hassle and waste of space customer service

The only point that needs to be said the girl on reception at Hillington should get management as she does the best job in the building her communication her attitude her ability to call you back far exceeds any other person within Hillington lookers Land Rovers

I booked my Jaguar XF into Lookers for a diagnostic report because both my headlamps were not working on dip or main beam. After the diagnosis investigation, I was told that both headlamps had failed and would have to be replaced at a cost of almost £2800.
I was not convinced. I took the car to another garage who found that there was nothing wrong with the headlamps themselves. The problem was with the small ballast units under the headlamps.
These have been replaced and the headlamps are now working perfectly well. Repair bill vastly smaller than the quote from Lookers. Why could Lookers not find the smaller problem? I don't know but I will not be going back to Lookers. They have lost a regular customer.

Excellent customer service from Danny in sales at Lookers Lanarkshire. Very attentive, he understood our requirements and followed up immediately by email with further details and options. He kept in touch by phone and was polite and professional. It was very straightforward to speak directly with Danny, which is not the case at all dealerships. I’d highly recommend.

Used this dealer twice with 2 different vehicles over last few years for warranty and service. For a so called prestige product, the after sales service is woeful. From being over charged, trying to get someone to speak to, getting someone to call you back, waiting over a year for warranty job to be done ( ended up doing it myself), are just some of the things that goes on there. I love the product but dealers put me off purchasing another.

Stress free service, James was excellent

Repair completed in timely basis. Service staff very helpful and knowledgeable

Had a fabulous and professional service from Lookers Volvo Glasgow. Our salesman Big G aka Gordon Brown is professional, informative and knowledgeable and this led to a faultless process from start to finish. Would recommend to all and will buy from again in the future.

Recently had an annual service for my XC 40 at Volvo Hillington. Very pleased with the quality of the service and grateful to Angus and staff for the attention to detail shown. Independent service providers maybe a bit cheaper but my experience of this main dealership is that they are fair and reasonable and the reassurance I have from knowing that work is being carried out according to the car manufacturer’s standards makes the extra cost worth paying.

Excellent customer service. For the past 18 years we have been making a round trip of almost 200 miles on an annual basis to take our Volvo to Lookers Glasgow for it's service and MOT. The staff are always courteous, helpful and friendly, and we would make a special mention of Angus Fergusson who always does his utmost to ensure that everything is completed in one day, including any additional work required for the MOT, to avoid our having to make an overnight stay in Glasgow.

The transaction of the annual service and MOT went very well under the stewardship of Lynn Abernethy. She knows the system inside-out, and can answer any question fully and comprehensively. Her understanding of the concept of "Customer Service" is exemplary, and we would consider remaining with Jaguar for our next car because we trust and respect Lynn's judgment.

The quote to replace a tyre was overly expensive. The car was handed back unwashed and very dirty. Worse still, it had two dings in the driver door which they refused to accept responsibility for.

Very good experience

Its that time of year again when my Jaguar F Pace is due its MOT and Service and I will definitely not be using Jaguar Hillington.

This is due to various reasons the first being 3 years ago when I put my car in for a MOT and service the car came out with a section of the engine not secure which I eventually had to get sorted myself, when I complained the management agreed that I could have my next MOT and Service FOC.

MOT arrived and they in 2021 and the advised my brakes needed attention and that the pads sat at 6mm, I decided to get someone else to have a look and they said the pads were ok so I left them as I know if they do get to a certain level the Jaguar warning system will let me know , then the next year I decided to pay for the MOT and use my free service voucher , this time they mentioned the brakes again saying they need attention as they were at 7mm which meant instead of wearing down while I was driving they had grown by 1mm in a year which we all know is impossible.

To make matters worse they said I needed a track rod end replaced and charged me £347.90 which was probably their way of claiming back at me due to me receiving my free service from them, I grudgingly paid this and decided there and then that I would not use or recommend this garage for anymore service or MOT requirements as I have lost faith in the whole service team.

Regarding the track rod end replacement I had someone check over my car as a favour before putting the car in for its MOT and they said it should pass easily as the car was in great condition, they were surprised it needed replaced and thought I was mad to pay Jaguar for this repair.

I have just had my car MOT'd and serviced today from a reputable garage, they commented that my car was in great condition and that there was nothing wrong with my brakes or pads which just goes to show you that Jaguar have been saying for the last 3 years that my brakes needed urgent attention and replaced, I have drove over 25000 miles on the brakes that Jaguar said needed replaced, just shows you that Jaguar are trying to fleece their customers by selling up and recommending works that don't really need to be carried out, they are looking at revenue and profit over customer satisfaction.

Its a shame because I like my Jaguar F Pace, its the after service and service department that let Jaguar down.

If I could rate this company as a zero I would have. Bought Range Rover sport April & it’s been in the repair shop for the last 3 weeks. Been waiting on a “call back” from the general manager since Friday….
Have spoke to Jaqs and to be fair she has tried her best but it’s now in the hands of the “higher” management who clearly don’t know how to work a phone.
This sadly is the second Range Rover sport to be handed back, can only comment on their SIGNIFICANT lack of customer care. Happy to take money for a premium car but give you Del Boy service.
I’ll await your call tomorrow………..

The whole staff where very helpful and pleasant to deal with

The service staff could not have been more helpful, very much appreciated