The worst app for food delivery. You pay with card but your order never get's reviewed by the restaurant. So you end up giving your money to takeaway without any support to even refund it as they... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The most useless app on the planet. I had a problem and there are no contacts. Also their chatbot was utterly useless as no matter what I tried to type in it it only gave me the same response that it... See more
Customer service is terrible, the interaction with clients is not up to par. Consultants cannot write in proper Bulgarian, making basic mistakes. Time to reply to a client is way to long. There is so... See more
Ofcourse you'd have to install the app to get the best experience, otherwise you'd have to deal with the worst website a man has ever made. Poor quality, always bugs, never the restaurants seem... See more
Company replied
You should know
1.3
Bad
230 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The girl was late and my pizza was cold
November 16, 2021
They are terrible with the job they do.
They are terrible with the job they do.
Slow delivery, cold food, won't order again.
November 14, 2021
Unprompted review
Everything is perfect
Everything is perfect, delivery is always on time, they work with great restaurants and their customer support is amazing, they always call and reply extremely fast, very polite, and any minor inconvenience for the customer is compensated with a coupon or something complimentary from the restaurant 10/10 recommend
November 13, 2021
Unprompted review
Not recommend
The delivery guy explained that the company told him to not leave the food to your door.
I would not recommend this company.
October 27, 2021
Unprompted review
Customer service is terrible
Customer service is terrible, the interaction with clients is not up to par. Consultants cannot write in proper Bulgarian, making basic mistakes. Time to reply to a client is way to long. There is so direct phone or live chat to contact. Slow delivery times, sometimes rude drivers.
Platform not user friendly, Food Tracker does not work.
October 26, 2021
Unprompted review
hi,I am working with this app a…
hi,I am working with this app a lot,most of the time I am happy, off course from time to time there are cancellations of food orders due to different reasons, but the experience I had yesterday is extremely unprofessional and even close to a lay/fraud. I made a food order around 22:50, after 5 minutes got a phone call from representative of takeaway, saying the restaurant have to cancel my order( unprofessional,it's not the first time....but it's can happen) , when I said that is not serious and unprofessional, the representative promised to send me a voucher for the inconvenience - I told her that you promised me this voucher in the past, and I never got it- and specifically asked her to which email they gonna send it, cause I am aware they have 2 emails at their system - around 10:00 today, I checked few times my both emails, no voucher arrived- not surprised, I wrote to the costumer service of takeaway, all my experience- received few minutes ago, an email saying they sent the voucher, and accusing me with bold letters not checking my other email !!!! sent them a screenshot of my other email showing nothing arrived+I checked the spam as well....waiting for their response. so what we had here? unprofessional and not serious way, not for the first time, that after that , by 2 representatives of takeaway became a lay as well. so good they are not the only ones , I will never order from them again!!!
May 10, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.