TalentLMS Reviews 

169
•
TrustScore 2.5 out of 5

2.7

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Rated 5 out of 5 stars

My organisation has been using TalentLMS for the last 6 years. We've always received incredible support from the team, and we've found it to be one of the most cost effective LMS' in the market. Whi... See more

Company replied

Rated 1 out of 5 stars

Crap customer service. Hidden terms and conditions. They lock out existing learners if your subscription lapses, even when you have fewer than 5 active users on the account. We've lost a lot of money... See more

Rated 1 out of 5 stars

This company is a subscription scam. They will repeatedly ignore your requests to cancel, and will auto-charge payment methods entered into their website. DO NOT SUBSCRIBE. We notified them in writing... See more

Company replied

Rated 1 out of 5 stars

Customer support does NOT exist. Enrollment emails with link are generated up to 30 minutes later, leaving customers FUMING. Reported the issue and they've shown no interest in correcting it. However,... See more

Company replied

Company details

  1. Education & Training

Written by the company

TalentLMS is an award-winning Learning Management System (LMS) ideal for delivering engaging online training. Create courses in a few clicks in a platform suitable for sophisticated as well as inexperienced, aspiring trainers. TalentLMS combines support for multiple file types and multimedia (presentations, videos, iFrame, SCORM, etc.) with simplicity, and an always eager-to-help support team. Be the driver of your teams potential.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

169 reviews

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No recent history of asking for reviews

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Replied to 80% of negative reviews

Typically replies within 1 month

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2.7

All reviews

(169)

7 reviews in the last 12 months

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Rated 4 out of 5 stars

For the most part using TalentLMS has…

For the most part using TalentLMS has been seamless. When I have problems, I have found info in the Knowledge Base.

May 8, 2020
Unprompted review
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Reply from TalentLMS

That's great, Maggie! Don't hesitate to reach out to our support team if you need help with anything you can't find in the Knowledge Base!

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Rated 5 out of 5 stars

Easy to use

Easy to use. Efficient for the instructor and learnerp

May 8, 2020
Unprompted review
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Reply from TalentLMS

Thanks for your review!

Rated 5 out of 5 stars

The software is easy to use yet feature…

The software is easy to use yet feature rich. What really makes Talent LMS stand out is the excellent customer service and support.

Staff response is timely, concise and very helpful in answering any questions.

May 8, 2020
Unprompted review
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Reply from TalentLMS

We're happy to hear you're enjoying the TalentLMS experience, John!

Rated 5 out of 5 stars

Talent LMS Review

I really enjoyed my free trial of TalentLMS.
Not only was there a friendly and easy to use customer/user interface, but the support staff were really helpful in checking in and providing assistance where I needed it. In addition, I appreciated the ability to personalize my account and learn through trial and error.

February 26, 2020
Unprompted review
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Reply from TalentLMS

Thanks for your review, we're happy to hear you're having a great experience using TalentLMS!

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Rated 4 out of 5 stars

Great value for the cost.

Great value for the cost.
Clean look and easy to administer.
Many feature that are much more expensive with other LMS.
Can only do max. 600 MB video files, but not an issue if you use Vimeo or Youtube and embed your videos from these or other sources in TalentLMS.

February 26, 2020
Unprompted review
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Reply from TalentLMS

Thanks for your review, we're happy to hear you're having a great experience using TalentLMS!

Rated 3 out of 5 stars

I have had trouble uploading…

I have had trouble uploading PowerPoints with audio embedded. The support I got in trying to figure it out was pretty pathetic. I still have not been able to figure it out and will now miss a committed launch date of my course. I am disappointed that the support was so lackluster.

February 24, 2020
Unprompted review
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Reply from TalentLMS

Hi Timothy, we're sorry to hear that our support did not meet your expectations. TalentLMS is set up to support PPT with video (including audio) and this step by step guide may be useful: https://help.talentlms.com/hc/en-us/articles/360014574614-How-to-import-PowerPoint-presentations-with-audio-and-animation

Rated 5 out of 5 stars

everything is going smoothly and…

everything is going smoothly and enjoying the experience.

February 20, 2020
Unprompted review
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Reply from TalentLMS

That's great to hear! Our support team is available should you have any issues down the track.

Rated 5 out of 5 stars

Great product/service

Great product/service. For smaller users, it would be nice to have a smaller package

February 20, 2020
Unprompted review
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Reply from TalentLMS

Thanks for leaving us a review! We have created a number of packages to tailor to different business needs, you can even get started with our Free Plan until you're ready to take the next step.

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Rated 5 out of 5 stars

Simple, Intuitive with great features

Simple, intuitive and highly customizable. Works well on mobile devices directly from browser.

February 19, 2020
Unprompted review
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Reply from TalentLMS

That's great to hear! Our support team is available should you have any issues down the track.

Rated 1 out of 5 stars

One of the worst experiences I’ve ever…

One of the worst experiences I’ve ever had especially when we are a paying customer. We found a bug in their single sign-on platform but they won’t even take phone call or a screen share with us to see it first hand. Their support people are too entitled and spent 20 times the amount of effort to tell you they don’t care to get on the phone with you then it would resolve an issue. Run from this company!

Update: Their trust pilot response is bogus and the issue is a known bug in their single sign-on which they don’t want to fix.

February 19, 2020
Unprompted review
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Reply from TalentLMS

Thanks for dropping us a line, Gregory. Providing our customers with outstanding support is a priority for us, and our support team is always on-hand to provide guidance if there is something that our extensive Knowledge Base can’t answer for you. Over the past few weeks, our support team has interacted with you in an endeavour to assist you with your specific query, and they are of course available should you need assistance on any further queries. Please also note that our Terms of Service (https://www.talentlms.com/terms) clearly state that TalentLMS support is provided via email (with the exception of our Premium plan which also provides live chat support).

Rated 3 out of 5 stars

I tried out the free version

I tried out the free version. It was pretty good. But the support was lousy. My first request was answered timely, but a request I made after that was never responded to. I tried to get someone to respond at least 3 times but no one ever did. Very disappointed.

February 15, 2020
Unprompted review
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Reply from TalentLMS

Thanks for your feedback Jesse, we are going to look into this and we apologize that we were not able to meet your support needs in this instance!

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Rated 5 out of 5 stars

I love TalentLMS

I love TalentLMS! However, your prices have almost doubled which make it challenging when I have low enrollment. Thus, I have raised my price and need at least 10-15 students to make a profit in order to join starter for one year.

February 15, 2020
Unprompted review
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Reply from TalentLMS

We're happy to hear you love using TalentLMS. Thank you for sharing your feedback!

Rated 4 out of 5 stars

A good platform, but subscription levels limit access to items that could be add-on purchases

I really like the platform, but it would be of great benefit if some of the options from larger plans could be chosen "ala carte". For example, my organization is just starting out with the service and is in the process of building a base of users. It would be great to offer them Single Sign-On (SSO) initially to give the site a professional and straightforward user experience; however, we won't be able to use that until we have a need for nearly twice the users we have now. By making SSO an add-on purchase option, we could customize our experience and build our learning brand faster and more professionally. It would be nice if most (or even more) of the options were like this.

February 13, 2020
Unprompted review
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Reply from TalentLMS

Thanks for your review and feedback, Mike!

Rated 3 out of 5 stars

I'm a relatively new user but I do not…

I'm a relatively new user but I do not find some of the sections particularly intuitive - particularly setting up the test questions.

February 13, 2020
Unprompted review
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Reply from TalentLMS

Thanks for your feedback, Stevie! Please do reach out to our support team if you'd like guidance on how to set up test questions with greater speed and ease!

Rated 5 out of 5 stars

TalentLms is great!

TalentLms is great!! So easy to understand. Wouldn't choose any other app to host my learning center. For that I give Talentlms 5 stars.

February 12, 2020
Unprompted review
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Reply from TalentLMS

That's great to hear, Matthew!

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Rated 3 out of 5 stars

Frustrating to be unable to manage…

Frustrating to be unable to manage formatting in the system

February 12, 2020
Unprompted review
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Reply from TalentLMS

Hey Hanlie, please do reach out to our support team if you need any guidance on how to better format your portal, they'll be more than happy to help!

Rated 5 out of 5 stars

We are new users but so far have been…

We are new users but so far have been very impressed with the software capabilities, the cost, and the customer service!

February 12, 2020
Unprompted review
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Reply from TalentLMS

That's great to hear, Courtney :) If you need any help down the track our Support team will be more than happy to help!

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