Loved the Welcome sign at the St. Lucia airport! Kenneth did a wonderful job, telling us about the island and pointing out various sites along the way to the hotel - able to stop for a brief moment t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Drivers were professional and welcoming. They kept in contact and updated me any time things changed & using their self-help chat was easy and useful to edit pick up times if necessary.
We had a great experience with this service. Excellent communication from the start when we had questions. They picked us up at Medellin airport and took us to our resort. They were on time and our dr... See more
Once booked, talixo took care of monitoring my flights for pickup times and communicated who would pick me up, what vehicle and plate number, and where they would be.
Company details
Written by the company
talixo is the leading global operator of pre-booked ground transfers to the international travel industry. We partner with fleets in 1,100+ cities and 130+ countries worldwide to provide reliable, high-quality rides, helping travellers enjoy easier, more connected journeys from door to door.
Contact info
117A Landsberger Allee, 10407, Berlin, Germany
- talixo.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Good correspondence with connection to…
Good correspondence with connection to transfer to hotel.. safe driver, polite, and helpful.
May 18, 2026
Great communication and service
Great communication leading up to the trip. Driver was easy to access through the app. Info for driver was provided in advance of arrival at punta Cana airport. Direct communication with driver available via what's app. Driver provided pics of meet up point at PUJ, easy to meet up. Avoid the sea of people trying to solicit rides as you make your way to the meet up point. Info about the vehicle was provided in advance as well. Will definitely use their services again!
May 18, 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Great service
Very reliable, on time , driver courteous , car very clean, great experience
May 16, 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Dreadful service, do not use.
We prebooked airport transfer through Expedia with Talixo for a transfer at Mexico City Airport. We received our confirmation email with pickup details etc. All looked good.
As soon as we got off the plane we had a phone call from Talixo in Berlin, Germany. They said the transfer would be an Uber. How long would we be? We still had to head through immigration, baggage claim and customs. Who knows how long that would be.
The company kept phoning to see how we were doing. When we arrived in Arrivals they said the Uber would be 5 minutes. Then another phone call to say Ubers weren’t allowed to pick up at the airport, could we leave the airport site to an unknown road (it was 4am), to meet the uber. We weren’t doing that…..
They then said they couldn’t offer anything else, we would need to get our own taxi, at our own cost.
Dreadful service.
May 9, 2026
Unprompted review
Reply from talixo
Dear Customer,
Thank you for your feedback and we're very sorry to hear about your experience - we understand how frustrating and stressful it is when your ride doesn't go as expected.
If your transfer was booked through one of our partners, we recommend raising a formal complaint with them, as they handle all customer service processes related to their bookings with us.
That said, please send your booking details to complaints@talixo.com so that our team can also escalate this from our side.
Warm regards,
The Talixo team
Friendly helpful driver
Had a long ride from airport to resort. Driver was friendly and got us there safely.
May 12, 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Easy to book
Easy to book, easy to find @ Punta Cana Airport & smooth transfer to resort,
May 14, 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Taxlio Ride
The drivers were professional and drove safely, they were on time. I would definitely use them again.
May 14, 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
We had driver Teddy for our trip from…
We had driver Teddy for our trip from the airport and to the airport. He was very friendly. Had a great conversation with us for both trips. I will request Teddy again next time we visit San Francisco.
May 13, 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
The service charged me extra because my…
The service charged me extra because my flight landed early but we were stuck on the plane for over an hour. Not sure how that was fair or makes any sense. Also, told me it had to be cash and not charged to my card that I used to book with. Very odd…
The driver kept telling us how fair away the hotel was from the airport to make it seem like he was doing us a favor .. I had already looked it up prior to booking- so weird
May 8, 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Driver was on time and friendly
Driver was on time and friendly. The return to the airport pickup was a lot smoother than the pickup from the airport. We spent 45 minutes trying to figure out where to catch our ride once we got off the plane, and nobody was helpful until we finally found a nice gentleman that called the company for us, and guided us where to go for pickup.
May 14, 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Good reliable service
May 11, 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
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