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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the pricing and payment practices, frequently citing unexpected and high charges for appointments, even for initial consultations or sessions where no substantial care was provided. Reviewers often felt overcharged, with some receiving bills far exceeding initial expectations or advertised costs, leading to frustration and financial strain. Some people were dissatisfied with the customer service, describing it as unhelpful, unresponsive, and difficult to get clear answers from, particularly regarding billing issues. There were also instances where customers felt the service was unreliable and poorly managed, with issues like dropped calls and lack of assistance when needed. However, a portion of people were satisfied with the staff and service, praising their providers as caring, professional, and effective in their treatment. These customers appreciated the convenience and the positive impact their doctors had on their mental health.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers express significant dissatisfaction, citing... See more

Staff

Reviewers mention ambiguous feedback about staff. Many customers praise individual doctors and therapists,... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers report extremely negative experiences, citing... See more

Price

Customers consistently express dissatisfaction with pricing, citing exorbitant and unexpected charges. Many... See more

Payment

Customers consistently express strong dissatisfaction with payment and billing practices. Many reviewers... See more

Based on these reviews

Rated 1 out of 5 stars

What a joke. Turns out, if you actually need anything, you have to see a psychiatrist in-person. This is no different than those online minoxidil or glp-1 factories. I'm honestly disgusted. One questi... See more

Rated 1 out of 5 stars

I would rate this 0 stars if I could. I was literally billed $700 for my first session where the psychiatrist refused to prescribe me medication bc she wasn’t comfortable doing it over telehealth, so... See more

Rated 1 out of 5 stars

After an off-shore sales person finally convinced to have my first visit because my insurance apparently covers it, I book one. I've been waiting over 2 weeks for my appointment while my symptoms get... See more

Rated 1 out of 5 stars

Terrible! Overcharged for appointments, added additional charges. My psychiatrist had her child come in the video call a couple of times, and appointments weren't even full length sometimes. I lost my... See more


Company details

  1. Mental Health Service

Written by the company

Talkiatry offers human, virtual mental health care from clinicians who take insurance. To protect patient privacy, we do not respond publicly but if you reach out to us via https://www.talkiatry.com/contact-us, we will respond promptly.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

737 reviews

5-star
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Replied to 4% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Talkiatry has first-rate doctors

I have used Talkiatry for several years and have been a patient of two different and very competent, caring psychiatrists. Talkiatry has the very best doctors and they take many types of health insurance. Fast and friendly service.

November 18, 2025
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Rated 1 out of 5 stars

Provider was rude/disrespectful/condescending...

The provider I met with was disrespectful, arrogant, condescending, and rude in the initial intake session. The provider made comments and suggestions that were absolutely inappropriate and concerning without her taking the time to ask or understand the context of the situation. When I raised the complaint with Talkiatry they promised that a representative from their patient experience team would get back to me and this was over two months ago and I have not heard anything. I would not recommend this company or provider (Darcie Farrell, PMHNP) to anyone seeking psychiatric medication or guidance.

September 16, 2025
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Rated 5 out of 5 stars

Great Service

Great Service, insurance accepted. I use both psychiatrist and therapist through Talkiatry. I appreciate the quick responses when I have questions or issues with the pharmacy. Highly recommend.

November 17, 2025
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Rated 5 out of 5 stars

Best mental health services

Talkiatry has been the best mental health service provider. Definitely recommend trying them out as the psychiatrist are very helpful, friendly and knowledgeable.

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

Spot on therapy at comfort of your home

This is great opportunity for people who have very busy schedules like myself and who get anxious around other people. I love convenience of having private conversation with my therapist at comfort of my home. I feel like this environment helps people open up more. Dr. Bryan Morales is amazing. He is one of the best therapists I had so far. He always comes prepared. Recalls prior topics and conversations and helps you navigate through any issues. He is very thoughtful and tentative. On top of mental health he always surveys on physical health as well and ensures file is up to date with any new meds or physical issues. I highly recommend Talkiatry to all who need therapy for either medication management or therapy alone. Brilliant!

November 4, 2025
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Rated 5 out of 5 stars

She is very attentive

She is very attentive, helpful, and understanding. I've dealt with a few mental health professionals and even more medical professionals before, but Rishell truly takes the cake when it comes to having the ideal combination of both professional expertise and compassion.

October 15, 2025
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Rated 5 out of 5 stars

Caring

Caring, highly competent and compassionate mental health professional who has helped me a great deal.

November 17, 2025
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Rated 5 out of 5 stars

Convenience and excellent care

I love the convenience of meeting with my psychiatrist online. It’s easy, and it’s no longer a struggle to get my meds updated or filled. It’s working really well for me and I am grateful.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Dr. Michele Schaefer, Psychiatrist

Dr. Michele Schaefer is what makes my experiences at Talkiatry. com so great. The healow app is so easy to use. I was not sure I would like Talkiatry. com and the healow app, but it has been so easy to use. It is so convenient, compared to having to travel to an office and have to schedule with someone at the front desk. My prescriptions go directly to my preferred pharmacy, and are filled so very fast. I can talk with Dr. Schaefer from my iPad in the privacy of my home.

November 12, 2025
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Rated 5 out of 5 stars

The best setup for psychiatry!!!

This is the best psychiatrist setup I've ever had and I've had about a dozen in a decade. Being virtual is perfect for me since I have anxiety about going out. There is no front desk to be rude or mess up appointments. The automated system works seamlessly. Dr Gulati is WONDERFUL!! She is patient and kind and never judgemental. She really listens and makes my care a team effort between the two of us, not just her giving me orders that I'm supposed to blindly follow. She's the best!! I've already recommended Talkiatry to friends and family members.

November 13, 2025
Unprompted review
Rated 4 out of 5 stars

Talkiatry came highly recommended to me…

Talkiatry came highly recommended to me and I am glad that I was able to work with helpful people. One issue that I do have an occasional problem with is that I don't always understand someone especially when they leave a message. Working with my doctor is great and I have no issue with understanding her but some of the other helpers of Talkiatry, I do. I ask that if someone leaves a message or I speak with to please slow down and be very clear, this would be appreciated. I have an issue with hearing and comprehending at times.

My experience happened several times over the years but I went as far back as I could.

July 14, 2025
Unprompted review

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