TalkTalk Reviews 89,126

I received the replacement item the next day.

I need to respond to the most recent response from the TalkTalk team. They say that TrustPilot sets the timeframe for responding and threatening to remove all of my comments if I do not respond. This may be true, but TalkTalk will know this and it is clear that they have used this process to bully me into revealing my name to them. They have already acknowledged on more than one occasion that I am in contact with the CEO’s office (and have been for months). What exactly does the TalkTalk team tink they can do that the CEO’s office cannot? It makes no sense. It is clear that they run on autopilot and aren’t actually thinking about the situation. This is demonstrated by the meaningless responses to reviews. TalkTalk is by far the most incompetent company I have run across in my entire life. I will keep providing updates (if you read my other reviews you will see that my current saga has been going on for more than 4 months) until my situation is finally resolved, but please TalkTalk team stop making it seem like there is something more you can do to help me.

AVOID!!I'd give it 0 if I could. Absolutely dreadful. Intermittent service at best and latest incident with no internet for 8 days. We keep contacting them for support but assured every time it's being resolved-or has ben resolved when it hasn't. Texts from them are bizarre. Gave up today, ordered Starlink and using that with success for time being. Customer service agents powerless to help in a meaningful way. Have written a complaint but not expecting much...AVOID!!

Due to poor internet connections during November 25 and December 25, with talk talk stating they were checking the line, didn't hear back from them so I sent an email advising that I wished to close my account with them.
They sent a monthly bill, we called them to state that we wished to close the account, they transferred us to numerous different departments for 2 hours resulting in them refusing to close the account, they sent another bill and we once again went through a 2 hours trek of there departments with them stating they would call us back, our mobile phone will not let unknown calls come through to us.
We have been sent to a debt collectors because talk talk want full payment,

Talk talk had breached the contract with no service for two months, I cancelled the service and moved, all details were ported over to new provider, So TT were totaly aware I had moved yet continued to charge me for three months without my noticing it, stating I had not informed them so I stopped payment via my bank they actually owed me three months back payments, They then followed this up with a spiteful campaign for around a year till they eventually gave up and put a negative credit rating against me out of pure spite, they will not offer any positive action to help remove the negative rating, I am now going to apply to the courts to reclaim my money and have the rating removed, I will have it enforced by court bailiffs to attend thier offices if need be, so I suggest they contact me to resolve this I've tried several times to resolve this, they just keep coming back with negativity which is a common theme on TP and very poor buisness from them,

We have taken over a company that currently uses TalkTalk wow! what an appalling company, for a communication company their communication is abysmal. I am organising to change from TalkTalk and it can't come soon enough

Terrible experience in contacting talk talks bereavement service today . I explained my father , the account holder ,has passed away in the past few weeks and that I would like the account transferred to myself as my elderly mother is now living alone at the property and is vulnerable and reliant on an internet based falls alarm system. I explained there was also a problem with the internet at the property not working over the past few days which I had discovered today.
I was told the account could not be immediately transferred as a new bill was being processed and a transfer would result in a duplicate bill (?). Then shockingly the bereavement team advised me their technical team were refusing to investigate the issues with the internet connection as I was not currently the account holder !!
I then received a text from talk talk addressed to my deceased father telling me how to make a complaint !
I cannot believe the incompetent insensitivity of this company and cannot forgive how they have placed my elderly mother at risk .I intend to take this complaint further.

I called TalkTalk this morning to enquire as to why my broadband speed had dropped drastically. A recorded voice informed me I was number one in the queue to speak to the tech department. After 10 minutes or so, another recording informed me I could receive a call back by just pressing one. This I did and confirmed my number. After 2 hours of waiting for a call back. I tried the Talk Talk online app this resulted in me then spending over two hours typing to a bot who then passed be on to someone in their tech department. After an hour of them fiddling remotely to “speed up” my router which failed and reduced it to even slower. I was transferred to their loyalty department. Who suggested they send an engineer. When I reminded them I am not receiving the service I’m paying for. Why should I continue to stay with them. The loyalty department said I would incur 18 months fees for breaking my contract. I question that TalkTalk are not for filling their contract with myself by not providing the internet speed I am paying for. Also I question if they can remotely speed up my router then surely they can slow it down too.
If you like paying for poor service, wasting hours talking or typing to a bot within TalkTalk then sign up and be delighted. If you don’t then go else where to a proper reliable company.

Further to my bb issue, an engineer was arranged to visit me between 3-6pm two days after i raised the issue, but Failed to turn up. No contact, nothing. To rectify this i now have to go back on the phone and wait how long?, or live chat for another 90 mins. Talk talks policy is that if I happen to miss the appointment i’d be billed £75, i will be requesting this amount as compensation via an official
Complaint. Absolute shambles.

My mother in law was forced to go to Talktalk as she was on the old copper landline. We were unhappy with the service provided anyway as they kept switching her phone off if she went over her call minutes, despite us saying just send the bill and we will pay it. She was connected to a fall pendant and it caused all sorts of issues.
My mother in law went into a Hospice a week ago and we knew she wasn't coming out, so my Brother in law was cancelling things yesterday. He said Sky and TV licence were brilliant but when it came to Talktalk, the lady didn't know what a Hospice was or what Palliative care was (she even asked him to spell it!!). She then sent him a text asking he send a letter from the care home to prove when she went in.
I told him that my partner (his sister) has legal power of attorney and so we would just send them that and close the account.
We emailed them yesterday with her name, address, landline details and clarified she was in a hospice not a care home, we provided photographic evidence of the signed LPA and told them to close the account. (This document satisfied the bank) otherwise we would just cancel the direct debit.
She actually passed away early this morning and then Talktalk have emailed back again saying we need to register the LPA with them by filling in a form and again asking for proof of the care home ie a headed letter (that she is not even in) and asking for her name (which I gave them in yesterday's email so they clearly don't even read them properly).
Anyway, direct debit now cancelled and email sent back highlighting their insensitive practices and incompetent fool staff members. Next up... hurty threatening letters to a dead woman no doubt! For a whopping £44 a month! Another example of big companies not treating people as actual humans and a case of computer says no!! Stay away!

Once past the AI robotic service and speaking to a real person, my issues were quickly , professionally and effectively dealt with to my satisfaction. Talktalk gets 10 /10 for the human side of their customer service

Switched to sky and I’ve been called 15 times today. At this point it’s harassment.

Review number 2, after many times of me saying I don't want the new fibre box, they send me messages saying your appointment is booked your engineer is coming out on.... so they sent me another box which I refused to accept delivery then 2 days later I recieved a return label.and a bag and a letter saying if they don't recieve it back I will get a £50 charge. Well why send it in the first place and then know I don't want it so sent the label. Then threaten me with a charge. I have returned this at least 4 times having told then every time I don't want this. I am Considering going to trading standards to see what can be done. It's harassment also. Then to add insult to injury I can't get through to them now as it says my number isn't recognised. It's a joke of a company, they should be ashamed of themselves. My contract is nearly ended. I will never entertain them again. Do yourself a favour and avoid them.

SHAMELESSNESS BEYOND EVERYTHING ...

IN THE RESPONSE SOME JOS GAVE LINK WHERE NO ONE REACTS, EXCEPT AUTO-REPLAY ...

SO STAY AWAY FROM THOSE, IF YOU RESPECT YOURSELF, YOUR EMOTIONS AND YOUR TIME ...

I have been a TalkTalk customer for many years, but my still ongoing recent experience has been extremely disappointing.

Prices continue to be increased, yet it remains unnecessarily difficult to speak to a real person. Their AI support system is ineffective and rarely provides any meaningful help.

More concerning is the fact that their software is causing a persistent problem that they have been unable to resolve. Their Wi-Fi security software blocks access to my local golf club’s website, which is part of the nationwide Intelligent Golf booking system. As a result, I cannot make or check golf bookings when connected to my home broadband. However, the site works perfectly when I use a mobile data connection out side the house, which strongly suggests the issue lies with TalkTalk’s service.

I have spoken to my golf club and checked the website through multiple online security and virus-scanning services, none of which have identified any problems with the site. As far as I am aware, no other members are experiencing this issue.

I first reported the problem to TalkTalk over five months ago, yet it remains unresolved. During that time, I have received numerous messages saying that my complaint is being “escalated,” but no actual solution has been provided.

What I find most unbelievable is that TalkTalk is now telling me to take the matter to CISAS. This is a relatively minor software issue that should be straightforward for a competent provider to investigate and fix. Instead, after months of inaction, they appear to be passing responsibility elsewhere.

To add insult to injury, I have not been offered any compensation for the inconvenience, frustration, and time wasted trying to get this resolved. Rather than fixing a problem of their own making, they now expect me to pursue a formal complaint process.

This experience has left me questioning whether TalkTalk values its long-standing customers at all.

Even 1 star is too much. Been with them for over 17yr. 1st problem when we moved 8yrs ago it took nearly a month to connect us even although they were given the move date well in advance. But after waiting 4wks I threatened to move companies, low & behold we were connected within 24hrs🤬 we went 6 full days with zero service that we pay for & i had to purchase extra data on my mobile for my two children to do homework online. When it was fixed on the 6th day their poor excuse for compensation was £11.04 nowhere near enough compared to what I had purchased via my mobile. They didn't even offer a free month or even discount. I'm now over the moon with EE who connected us remotely so we didn't have to stay in and zero problems. WOULD NOT RECOMMEND.

Absolutely terrible! Stuck in a contract that is way too expensive and the service is terrible. I'm using my phone Hotspot most days because the service is crap.
Will be complaining and leaving ASAP!

Waste of time! Forced me to stay with them as I moved to new address or else I have to pay termination fees. Engineer dates given was too long! When they come drill my house for wiring & end up saying something wrong outside. Well it was your job to find out a line in the first place. Waited hours on the phone talking to people haven’t got clue. Every time promised with a new date but nothing happened, it’s been a month without an internet & paid enough for sim internet. When I request for a compensation all I get is sorry sir. I am glad canceled it today finally. 3 broadband way faster then I thought & ready in a day. Got them customer in past as I been loyal customer since 2022. But after few years started to go downhill. Waste of time & waste of money

Do not believe a word they advertise or promise.
Upgraded 4 days ago from 150 to 500 mbps line.
Wifi randomly goes offline for 10 + min. If one works remotely this could be a problem. The 440 mbps GUARANTEED!!! on this package is absolute BS!
Ranges from 30-180 when standing next to the router at anytime of the day.
TalkTalk should talk less and do more by sorting out their company.
In fairness, the service agents were quick to assist in the best way they could, doing all the tests possible to resolve the problem, but they cannot fix the throttling.
I have 48 hrs to ditch and them and look elsewhere