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Tanner Reviews 1,112

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders arrive quickly and on time. Many consumers are impressed with the quality of the products received, finding them to be exactly as expected and working perfectly. The ordering process is frequently highlighted as easy and straightforward, and the pricing is often described as competitive and reasonable. Reviewers also appreciate the excellent service, including prompt communication and helpful responses to inquiries. However, some customers also noted issues with shipping, mentioning that delivery took too long for in-stock items or that shipping costs were unexpectedly high, sometimes exceeding the product price. A few people also experienced receiving incorrect items or products that did not fully meet their expectations.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and quick shipping,... See more

Product

People report positive experiences with product, often highlighting the excellent quality and fair pricing.... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and smooth,... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the reasonable and... See more

Service

Consumers find service to be positive. Many customers highlight the speed and efficiency of the service, with... See more

Based on these reviews

Rated 5 out of 5 stars

My first experience with Tanner Bolt was in regard to a small order of about 20 unique items, to be used as samples, upon which we could evaluate if the products would work for our business. Future /... See more

Rated 5 out of 5 stars

I am a new customer with tax exemption because I work for a school and was concerned the setup of the account would be a long time. Customer service was kind and quick to respond. The website very eff... See more

Company replied

Rated 5 out of 5 stars

A business that answers the phone and answers questions! As a business owner, I often don’t have time to go back and forth with emails or chatbots to get answers, Tanner had my questions and concerns... See more

Rated 5 out of 5 stars

While the product I ordered from Tanner Bolt was correct and worked perfectly, what truly amazed me was the packaging. As a long-time professional, I can confidently say this was the best-packaged shi... See more

Company replied


Company details

  1. #1 of 3 best companies in Fastener Supplier
  2. #2 of 7 best companies in Construction Company
  3. #2 of 21 best companies in Hardware Store
  4. #2 of 12 best companies in Industrial Equipment Supplier
  5. #1 of 6 best companies in Protective Clothing Supplier
  6. #1 of 8 best companies in Safety and Work Wear Store

Written by the company

Tanner is a leading industrial supply company serving manufacturers, contractors, and facility maintenance teams for over 60 years. As a full-service industrial distributor, we provide access to more than 25,000 MRO, safety, janitorial, fastener, and facility maintenance products — all from a single, reliable source. Our customers rely on us for fast delivery, knowledgeable support, and dependable inventory solutions that keep operations running without interruption. Whether you need bulk industrial supplies, critical replacement parts, or day-to-day maintenance products, Tanner helps reduce downtime and control costs. What sets us apart is simple: responsive service, deep product expertise, and a commitment to helping our customers outperform their competition. We don’t just ship products — we help businesses operate more efficiently, safely, and profitably.

Tanner - Fasteners & Industrial Supplies

Written by the company

Committed to excellence in service, product & knowledge
We have a long standing commitment to offering our clients trust brands at competitive prices and backing that up with superior product knowledge and problem solving. We value and appreciate our customers and work hard for them to receive the service they deserve.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy to place online order

Easy to place online order, heavy duty packaging, fair price and quality.

August 15, 2025
Tanner logo

Reply from Tanner

Gary, we’re thrilled the product worked out well for you, and we’re grateful for your business. We can’t wait to serve you again. Thank you for the positive review. -Charlie (Sr. Customer Service Rep)

Rated 5 out of 5 stars

Easy ordering and fast shipping.

Easy ordering and fast shipping.

August 20, 2025
Tanner logo

Reply from Tanner

Mike, thanks for the positive review! We’re always striving to provide great service, and we’re happy to hear we delivered. -Carly (Marketing Department)

Rated 5 out of 5 stars

Reliable and fast

August 8, 2025
Tanner logo

Reply from Tanner

We appreciate your thoughtful review! It’s wonderful to know you’re pleased with our service. Thank you for trusting us with your project needs. -Eddie (Marketing Department)

Rated 5 out of 5 stars

First experience - OK became GREAT!

My first experience with Tanner Bolt was in regard to a small order of about 20 unique items, to be used as samples, upon which we could evaluate if the products would work for our business. Future / larger orders would be based on this information. Even though there was a very slight issue, it is the manner in which the folks at Tanner fixed it that deserves 5 stars. Old school, good people, prompt attention, doing the right thing - that is my first experience. Thank you especially to Freddy C & Eddie N! They certainly earned a new customer!

August 1, 2025
Rated 1 out of 5 stars

Forever order...

I haven't ordered from your company before, but order similar materials regularly. We waited for weeks for this order and no one could tell us when to expect it. I don't have weeks to wait on orders so this prohibits me from ordering from your company again.

July 28, 2025
Rated 5 out of 5 stars

Real employees with real answers

A business that answers the phone and answers questions! As a business owner, I often don’t have time to go back and forth with emails or chatbots to get answers, Tanner had my questions and concerns answered and addressed with a few quick minutes. The customer service at Tanner is alive and well. Also, my order went out quickly and without issue.

July 28, 2025
Rated 3 out of 5 stars

I like the pricing

I like the pricing. The inventory of what I wanted was out of stock and took many additional days above and beyond what I was told.

July 7, 2025

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