Taskrabbit Delivery (formally Dolly) Reviews 

4,668
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 2,538 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and movers for being exceptionally professional, helpful, and courteous, which makes interactions wonderfully pleasant and productive. Consumers note that the service is consistently fast, highly efficient, and well-organized, ensuring that everyday tasks are completed smoothly. However, some customers also noted frustrating issues regarding delivery delays, scheduling difficulties, and unexpected timing changes during their relocation experience. A few reviewers experienced damaged items such as torn fabric and scratched surfaces, alongside occasional communication gaps when trying to reach customer support. Some people also felt that communication regarding arrival times could be improved to avoid unnecessary confusion.

What people talk about most

Staff

Users describe positive interactions with staff, frequently noting that the workers are professional, kind,... See more

Service

People report positive experiences with service, highlighting courteous staff who handle belongings with care... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the professional, quick,... See more

Product

Reviewers mention ambiguous feedback about product, noting that while some consumers received their items... See more

Customer service

Consumers find customer service to be mixed, as some reviewers praised the helpful cooperation, professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The delivery itself was perfect. The deliverymen were professional, quick and did not even touch a wall. The computer logistics behind the delivery were very wonky, to the point that it was anno... See more

Rated 4 out of 5 stars

Overall great experience. Went about as smooth as possible however I wish I could see the taskers ratings when they accept the job so I had an idea of who’s coming. I felt nervous not really knowing... See more

Rated 4 out of 5 stars

The movers were ni e, friendly and professional. I purchased a sofa and 3 mirrors from homegoods. I noticed the black fabric on the bottom of the sofa is ripped and the brown paper on one of the mir... See more

Rated 5 out of 5 stars

I know it sounds crazy but I used task rabbit moving three times this week … first a quick trip to pick up a treadmill at a Sporting goods store … done within 3-4 hours .. then a small move and then a... See more


Company details

  1. Delivery Service
  2. also in
  3. Courier and Delivery Service
  4. Moving Company

About Taskrabbit Delivery (formally Dolly)

Written by the company

Taskrabbit Delivery (formerly Dolly) re-imagined big-and-bulky moving and logistics services to major retailers and consumers alike. With nationwide operations and millions of moves and deliveries completed, the platform accommodates specialized hauling and specific delivery types—including Room of Choice delivery for retail partners, final-mile store fulfillment, small business inventory transfers, and transport for oversized retail purchases.

How it works:

  1. Choose a service: Tell us when, where, and what you need help with—from just muscle to full moves and delivery.
  2. Get an upfront price: Skip the surprises and hidden fees. Feel confident knowing exactly what you're paying!
  3. Sit back & relax! Chat with your Helper and know exactly where your task is with real-time tracking.

For more information on Taskrabbit Delivery, or to book your next big-and-bulky move alongside your everyday household projects, visit www.taskrabbit.com/delivery or download the Taskrabbit and Taskrabbit Delivery app on iOS or book directly without download over the web app at book-delivery.taskrabbit.com.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

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4.0

All reviews

(4,668)

2,509 reviews in the last 12 months

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Rated 3 out of 5 stars

Inexperienced movers

I hired 2 workers to move a typical 200lb dresser a short distance in Manhattan. Fortunately, despite the clear inexperience these workers had in moving heavy furniture, the dresser arrived unscathed- I think. There is a very small pinky tip indentation on the piece. I had to supervise every move they made. They did not work well together and had lots of difficulty keeping the dresser centered on the carpeted prices of the dolly. Both men were gentleman and gave it their=ir best but their inexperience was clear and created a lot of stress for me. And- the mover who brought his van had an unusable dolly so we had to use one from my building

October 20, 2026
Rated 4 out of 5 stars

The delivery itself was perfect

The delivery itself was perfect. The deliverymen were professional, quick and did not even touch a wall.

The computer logistics behind the delivery were very wonky, to the point that it was announcing that the delivery would soon be made the day after it had been. That part needs some work. Also, I recognize that Taskrabbit may have no control over this aspect of the process. If that is the case, pass it on to Casper.

October 20, 2026
Rated 1 out of 5 stars

delivery guys were unprofessional

The delivery guys were completly unprofessional. They did not take care of the appliance and handled it in a hiest. They damaged the appliance.

October 19, 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hi,

Thanks for messaging Taskrabbit! We are sorry for this experience and we'd like to hear more so we can look into this for you. Could you send us a private message with the email address associated with your Taskrabbit account? Please contact our Support team by visiting our website (http://www.Taskrabbit.com) and clicking the green "Help" button.

Rated 3 out of 5 stars

As I unpack and get settled I've…

As I unpack and get settled I've noticed more things damaged than I was made aware of. My cat tree was seriously broken. A side table in my bedroom is extremely scratched on the top. My couch was damaged too! Fabric is torn.

October 16, 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hi Craig,

Thanks for messaging Taskrabbit! We'd like to hear more so we can look into this for you. Could you send us a private message with the email address associated with your Taskrabbit account? Please contact our Support team by visiting our website (http://www.Taskrabbit.com) and clicking the green "Help" button.

Rated 2 out of 5 stars

Overall kind of stupid

The couch came in a box from the store but the movers removed the box before loading their truck. The problem is it was raining hard and their truck was uncovered and road splash and rain got in this new couch. We were so upset at the lack of thinking. Why not remove the box once you've arrived?

October 15, 2026
Rated 1 out of 5 stars

Can't cancel using Android? What?

I went to app to cancel a job. The job did not appear, so I assumed my wife canceled. Days later I get a call the guys are 15 min away! Called CS and was told the job was not canceled! I replied it doesn't show on my app. They asked if I used IOS or Android. I replied Android. Oh, the rep said, we don't support Android to cancel. I said really? It's 2026, almost 2027! 46% of people in the USA use Android!! I was informed I would be charged for the whole job. But we'll give you $30 off your next job. Unacceptable!

October 13, 2026

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