Tatami Fightwear Reviews 

Purchased a new Kimono, tried it on ,it fitted,wore it once washed it. .Unfortunately it shrunk,I contacted Tatami and a few hours later they replied.I was asked to take measurements and photo's ,this was all done and sent of.The company again replied almost immediately this time and agreed that it had shrunk,but could not supply the original Kimono .but instead upgraded my purchase to a better Kimono. All this was done in a very short time ,cannot thank them enough for the quick response.
10 out 10 ,great company

Customer support is amazing! My request was handled super fast and with great care!

The customer service is top notch! I have order many gis for my daughter's and they always come fast and when I did run into a delay because of my address they were able to fix the issue quickly and we're super nice and easy to deal with! I will continue ordering from Tatami for their quality gis and for their amazing customer service!

Great customer service. Karen went above and beyond to ensure we could receive the items we wanted, even with unusual circumstances. Prompt, attentive, 10/10 would order from again.

I had a very positive experience with Tatami customer service. One item was missing from my parcel because the package arrived slightly damaged, and even though I reported it after the usual 14-day window, their team still helped me and arranged a replacement.

They replied quickly, were polite, and handled the situation professionally. Really appreciate the support and the way they treated my case.

Great service, thank you!

Just recently tried to buy a couple of bags, and I made a mistake, the refund was very quickly rectified because it had just gone through, and I was then able to reinstate the buy, get in touch with Dan, and he made sure my order was on the go ASAP 🔥 🔥 🔥

Always happy with the products and the general level of service, but a company "shows up" when there is an issue - we had mix up relating to a delivery; Tatami were quick to respond and quick to sort out!

Amazing customer service****Bought two hoodies before Christmas as presents. One for a birthday this month . The birthday hoodie was damaged and I contacted Tatami on Friday morning. On tbe Saturday I received a perfect replacement. Absolutely fantastic customer service

Ordered from Tatami in late January and received emails saying my items had been sent, but nothing arrived. When I contacted customer service, I was told the items were on their way back to the warehouse due to a delivery issue.

I was then contacted again and told the items were actually out of stock, even though I had already been told they had been sent out, which was confusing. I had to change my order, and when the replacement items arrived the sizing was off.

The items that do fit seem to be good quality, but overall the service wasn’t worth the hassle.

I encountered a shipping issue that took my package nearly a month to arrive. Despite that, Tatami’s customer service team was incredible to work with. They were quick to respond and continually provided updates throughout the process. Their gear is great but their customer service is even better.

Great quality products and service. I recently purchased a gi for my daughter but she needed a larger belt. Tatami were very accommodating and provided a quick and hassle free solution. Will definitely be going back when the kids outgrow their kit!

I don’t often leave reviews, but after the care Dan gave me in the customer support team, I felt compelled to. He really went the extra mile to help me, and I felt very well looked after. Which is great from a brand connected to my favourite hobby.

Shelby in particular, what an asset. Great service and great products. Thanks.

In the event of a mistake.Tatami showed great customer support,friendly yet professional, and managed this event in a considerably short time.

Each time I have ordered to Tatami, I have been satisfied. Products quality is good, excellent value for money GI, customer service is reactive and efficient. They take care of problem quickly.
I received a product with a "color spot". After sending pictures, they offered quickly to replace or refund. Thank you !!

Had an issue where my rashguard came with the wrong design, tatami customer service were able to reslove this in less then a day by sending me another rashguard, and have a really smooth and clear communication. Rashguard is excellent quality, I 100% recommend tatami

Not only did they contact me within minutes of writing an email. But they absolutely surprised me with how simple and fast they were in addressing a mistake that was originally receiving the wrong colour of a product. They have gained a customer for life no doubt.

I ordered multiple items and received the delivery within a few days as promised. The items are all of excellent quality. I returned some items that were too big or not what I was looking for - the process for this was straightforward and the refund issued immediately on receipt of the items. I had a query about the returned items. Dan looked into this for me very quickly, and it transpired that I'd failed to add one item to the return request. A refund was also issued for this. The customer service throughout has been excellent and having used the items I kept - Ladies Gentle Panda Rash Guard, Recharged Rash Guard (Grey Tiger), and Rupture Leggings - I can share that these are extremely comfortable and protect the body effectively.

very quick response and a very helpful team to fix an issue with an order

4 star for the moment (order in progress)..
I had to review already though as Shelby from customer service was a tremendous help when something went a bit wonky with my order. They got back to me and corrected the issue in a single morning! Thank you!
Will update to 5 when all arrives in order :)