TaxAudit Reviews 1,873

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their expertise, professionalism, and helpfulness, making complex processes much easier to navigate. The service provided is consistently described as excellent, with many people highlighting the prompt response times and clear communication from representatives. Consumers appreciate the thoroughness and dedication of the team in resolving their issues and providing peace of mind. However, some customers also noted issues with communication, feeling that they were not kept adequately informed or that their concerns were not fully addressed. A few other people also felt that the company did not value their privacy, citing concerns about the handling of their personal information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

Service

Users describe positive interactions with service. Many customers express appreciation for the... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Response time

Consumers generally express satisfaction with response times. Many reviewers highlight the promptness and... See more

Customer communications

Customers consistently note positive experiences with contact. Many reviewers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My contact Sajina was excellent in all interactions. Prompt at replying to my questions and guided me through the process in a clear and concise way. The web based mail system is also perfect at keepi... See more

Company replied

Rated 5 out of 5 stars

The wonderful thing that I have experienced with TaxAudit is that when I have faced an audit or other issues with state or federal income taxes, TaxAudit people have provided the help I needed to res... See more

Company replied

Rated 5 out of 5 stars

My tax professional Kat Ching was extremely easy to work with. She was always ‘on top of correspondence’ and always prompt and responsive. She gave good professional advice and always knew what forms... See more

Company replied

Rated 5 out of 5 stars

Iris was excellent. She research my tax return and came prepared to the call appointment with exactly the information I needed. Her expertise was exceptional! I’m am so thankful I signed up for Tax... See more

Company replied


Company details

  1. #7 of 10 best companies in Tax Consultant
  2. #8 of 13 best companies in Tax Advisor

Written by the company

TaxAudit deals with the IRS and state taxing authorities, so taxpaying individuals and small businesses don’t have to. As the largest tax representation provider in the country, TaxAudit handles more audits than any other firm and also offers Tax Debt Relief Assistance to taxpayers who owe back taxes to the IRS or state government. Our customers receive expert tax representation and relief from the nightmare of facing the IRS alone.

TaxAudit

Written by the company

Tax Debt Relief -- We help you find the best solution to get your IRS or state tax debt paid off. Honest answers, no-surprises pricing, and personalized solutions from the tax professionals you trust. Prepaid Audit Defense -- Pay one low fee to defend your tax return in the event of a future audit. With over 12 million members, we handle more audits and notices than any other tax firm.

Audit Defense Membership Satisfaction Guaranteed

May cancel within 30 days of purchase

At TaxAudit, we strive to provide our members with professional audit representation and the best possible service available. If, for any reason, you are dissatisfied with our audit defense membership, you may cancel your TaxAudit Audit Defense Membership within 30 days of purchase.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had an outstandingExceptional Tax Audit Support experience working…

I had an outstanding experience working with Greg Torres my tax consultant during the tax audit process. His expertise, attention to detail, and clear guidance made a complex and stressful situation incredibly manageable. They were proactive, responsive, and ensured every aspect of the audit was handled with accuracy and professionalism. Truly grateful for their dedication and support—highly recommended!

March 20, 2026
TaxAudit logo

Reply from TaxAudit

Thank you so much for the kind and detailed review, Aditya! We are so pleased we were able to help and are grateful to you for being a member with us!
- TaxAudit Team

Rated 5 out of 5 stars

Highly Recommend

TaxAudit has great people like Greg that are professional, knowledgeable and ready to help. Highly recommend!

March 17, 2026
TaxAudit logo

Reply from TaxAudit

Thank you for taking the time to leave a review, George! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Both of my contacts were patient and…

Both of my contacts were patient and understanding as I stumbled to find answers to their questions. They were also very knowledgeable regarding the applicable tax laws and processes. Overall it was a very satisfying experience My audit specialist was Bistra Tsvethova. I can't remember the name of the gentleman who initially coordinated case.

March 18, 2026
TaxAudit logo

Reply from TaxAudit

Thank you for taking the time to leave this thoughtful and detailed review, Caryl! We appreciate you trusting us with your case and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Mr Baaske

Mr. Baaske was pleasure to work with. He was very knowledgeable and also very reassuring 10 out of 10.

March 13, 2026
TaxAudit logo

Reply from TaxAudit

Thank you, DS! We appreciate you taking the time to leave a review!
- TaxAudit Team

Rated 1 out of 5 stars

Would give zero stars if possible

Would give zero stars if possible. Zero help and I'd like the extra money I paid for their "Defense" back to pay the IRS what I owe .

March 12, 2026
Unprompted review
TaxAudit logo

Reply from TaxAudit

We are sorry to hear you are disappointed with our service. We have some additional information to share with you, and one of our representatives has left a voicemail with contact information should you wish to discuss your case further.

If you want to pursue a refund, you will need to contact the software provider directly, as you purchased a bundled product from them.

-TaxAudit Team

Rated 3 out of 5 stars

Joji continues to address items to my…

Joji continues to address items to my husband who passed 4 months ago…seriously how many times do I have to say my husband passed. It is so hurtful. Shame on you for bringing this pain to me

March 4, 2026
TaxAudit logo

Reply from TaxAudit

We sincerely apologize for the continued references to your late husband after you informed us of his passing. We understand how painful this has been, and this oversight is unacceptable. Thank you for bringing this to our attention. We will review our internal processes to prevent this type of oversight from happening again. We will also notify the appropriate team members so that this matter is handled with the utmost sensitivity moving forward. Again, please accept our deepest apologies for the distress this caused and our condolences for your loss.

~TaxAudit Team

Rated 5 out of 5 stars

She was a great communicator

She was a great communicator, kept me up-to-date on the next steps and responded quickly to my questions. She was great to work with.

March 9, 2026
TaxAudit logo

Reply from TaxAudit

Thank you for taking the time to leave a review, Robert! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

TaxAudit - Professional and experienced

A very simple process, very good communication and expert advice. TaxAudit, provided clear consultation and next steps. They handled all aspects of my case and proved advice in a easy to understand manner. This ended with a very positive result.

March 5, 2026
TaxAudit logo

Reply from TaxAudit

Thank you for taking the time to share about your experience, John! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Great responsiveness to my audits

I was assigned to Eric who worked with his associates to dispute my tax return changes that the IRS made.
His communication was very good and he continually followed up to make sure I was always informed.

I have used Taxaudit several times and have always had a great experience where they took an active role in owning my issue and resolving my dispute with IRS.

March 1, 2026
TaxAudit logo

Reply from TaxAudit

Thank you so much for the kind review, Gary! We appreciate you trusting us with your case and for being a continued member with us!
- TaxAudit Team

Rated 5 out of 5 stars

Exceptional service & support

From start to end, very friendly, pro-active, knowledgeable and responsive support towards final resolution. Highly Recommended!

March 2, 2026
TaxAudit logo

Reply from TaxAudit

Thank you for taking the time to leave a review, Sam! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

I was helped along the way step by step…

I was helped along the way step by step from Sheila Norris. Thank you!

February 24, 2026
TaxAudit logo

Reply from TaxAudit

Thank you so much for the feedback, John! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Thorough

Thorough, comprehensive, professional, and timely advice, and responses to IRS. A pleasure to work with under difficult circumstances. Outcome better than I had hoped. Will certainly request the services again with this year’s submission.

February 11, 2026
TaxAudit logo

Reply from TaxAudit

Thank you for taking the time to leave a review, David! We appreciate you being a customer with us and trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Very easy and helpful..

Very easy and helpful... i will be lifelong client!!

February 18, 2026
TaxAudit logo

Reply from TaxAudit

Thank you, Shawn! We appreciate you being a member with us!
- TaxAudit Team

Rated 5 out of 5 stars

Tax professional Kat Ching Always Prepared

My tax professional Kat Ching was extremely easy to work with. She was always ‘on top of correspondence’ and always prompt and responsive. She gave good professional advice and always knew what forms were needed. Kat always kept abreast of my needs and submitted everything in a timely manner. I would highly recommend Tax Audit services - you will save money in the long run.

February 17, 2026
TaxAudit logo

Reply from TaxAudit

Thank you so much for taking the time to share feedback about your experience with us, Bill! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Great! Worth the money!

Very thorough!

February 5, 2026
TaxAudit logo

Reply from TaxAudit

Thank you so much, Tonya! We appreciate you taking the time to leave a review!
- TaxAudit Team

Rated 5 out of 5 stars

Carol Kauffman: tax audit guardian angel

Carol Kauffman is incredibly knowledgeable and helpful to me in many ways - she was patient with my technology gaffs, she was super responsive via the portal and directly via telephone and she expertly navigated the mishmosh of my financial life to provide a response to the audit that was satisfactory to the CT IRS. It was incredibly comforting to know she had my back since I have never been audited and without Carol, it would have been much a more stressful process.

February 12, 2026
TaxAudit logo

Reply from TaxAudit

Thank you so much for the kind and detailed review, Steven! We are so happy we were able to assist you with your audit and appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Kazim

Kazim has been excellent and supportive in guiding me through my tax situation. He has been knowledgeable, professional, and courteous during our engagement. Due to my limited knowledge of the process, he has been a great partner on my team. Thank you for your great service!!!

February 9, 2026
TaxAudit logo

Reply from TaxAudit

Thank you for the kind and thoughtful review, Armando! We appreciate you trusting us with your case and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Airam the best!

Airam is attentive, patient, and caring. She walked me through the entire year long process and I could not be more grateful for all she’s done.

February 3, 2026
TaxAudit logo

Reply from TaxAudit

Thank you so much for the kind review, Gabriela. We appreciate you taking the time to share about your experience!
- TaxAudit Team

Rated 5 out of 5 stars

Great experience!

Fast, thorough experts, and great communication.

February 3, 2026
TaxAudit logo

Reply from TaxAudit

Thank you, Jack! We appreciate you taking the time to leave a review!
- TaxAudit Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look