Taxback Reviews 996

Still waiting for my money they withholding , also large service fee as well .

the communication if there was a problem

The team at Taxback has been really helpful organizing my tax return for me, very clear in the explanations, replying to the emails on time, they gave me the reassurance about getting the money that corresponded back and the transfer was made much ahead of the time they foresaw it would happen. I couldn't recommend their services enough

Lisa was fantastic. She looked after everything for me and even gave me quick bell to find out was there anything else I could clam for and an update as to where the clam is at. Altogether a great service and most importantly the after care 100% answer my email ASAP not alot of company's do it anymore .... keep up the great work guys 😁

I think they listen to all and i know that they are doing their job well.

Though, I'm not in Australia yet , i believe that with them and their platform i will surely overcome all my limitations .

Thank you very much for your consideration.

The experience has always been awesome with Taxback . Lisa Murphy is of great help to me and always communicate every next step. No stress at all for me

Without a doubt the worst company I have dealt with. Avoid at all costs. Decided to use taxback.com to do my tax returns for the last 4 years as I thought it might be easier and quicker if they did it. I was 100% wrong. I first contacted taxback.com in January and I finally got some returns the middle of May even though I supplied them with all the relevant documentation in time when requested. It was not an issue with revenue either as taxback.com failed to forward on the documentation required by revenue. Once they had, revenue was very quick to process and sent on the returns. They continually fobbed me off when I enquired. They seem to have a couple of different call centres located in different coutries all providing different information. Very poor company to deal with and you would be definately better off claiming your returns yourself. And its only a 10% fee on their behalf if the returns for any given year is above €400. Otherwise a flat fee and admin charges apply at a much higher percentage rate. I would not recommend this company to anybody.

I am really upset! I am claiming a tax refund from UK since almost 1 year already, I did all the documentation needed with my account manager, and she said that the timeframe given was by the 4th April. Today is the 19 May and, despite all my emails, she always said that they need to contact the tax office or some other excuses. I am tired of waiting and I am starting to wonder if this is a scam.

This website is very good, fast, efficient and without bureaucracy.
Thanks.

Taxback is a good firm which works closely with client on 1 to 1 basis. They are patient enough to clarify our doubts. Only challenge at times I feel is reachability because of no direct phone contact at the initial phase. But once we repond quickly to their queries and details, things gets faster. It also work closely to find various options on how to INCREASE returns. Recently I collaborated with Taxback for my 1 year return, and it was estimated to approx 700Euro returns, but on further consultations and discussions, my return was estimated to be 1000Euro. They also worked on the past year return, where I failed to submit a few bills in my previous filing. Overall, I am very, very satisfied and would recommend that Taxback is a better option anytime .

Very quick and helpful service, even when the tax situation was complicated. I now use Tax back every year.

Thanks for all

My experience was amazing

I have been working with Lisa for the last few years and she was always very professional and helpful.
I will continue to cooperate with her as she is always trying to help making sure your Tax is reviewed accurately to get the best possible result. I would highly recommend her to anyone. Communication is fast and clear and process is very smooth and easy.
Thank you for all your help so far.

Excellent people skills, very professional and helpful, would highly recomend

I could say alot about this companies help to me over the years. 5🎖
It's costs nothing to be kind and polite, or to be none pushie for want of a better word. The people I have delth with showed all of these trats in abundance. With out doubt a 5 star setup.

I have opted for Taxback to complete my tax return in Australia in 2023.
They were quick with the documents, but it took a while to get back to me.
I was told that I would not get a tax refund and that they would kindly waive the AUD 80 fee...

At the time, I informed them that I would only be staying in Australia for a year, but these plans changed. I received an email informing me that they would now apply for my superannuation for me as well, along with documents for me to sign. I immediately replied that this should please be stopped as I was not leaving Australia yet and signed nothing. I expected they would at least ask first if anything changed. No reply. After weeks, a second email. This time they told me that they successfully applied for my superannuation refund. Same game. I contacted customer service (which was the only way to contact them) to stop this as I was getting no replies to my emails.

Reluctantly, I got the reply that I had signed the power of attorney and they didn't need to wait for my approval. (?!)
I understand the principle, but from a moral and human point of view, this is strange to me and I am not used to this kind of treatment. It felt super shady to me.
I then had my data deleted and after hearing about several similar cases, I would not recommend taxback. By letting people wait, acting without consent and lack of communication, they don't seem to treat all their customers seriously.

I usually don't write reviews but this experience was so 'memorable' that I wanted to share it.
(I held a working holiday visa and many other working holiday people seemed to have a similar problem with them).

Alexandra Laza did a fantastic job in being quick, concise and effective amd it was a pleasure. Will certainly use this service again.

The team at TaxBack were a pleasure to work with and always highly professional. They answered all my questions in a timely manner and were very helpful in guiding me through the process to get me set up as a new customer. I would recommend them to anyone looking to use a tax collector agency!