Taxexpertnow Reviews 

4,513
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,751 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, helpfulness, and pleasant demeanor, making interactions productive and reassuring. The customer service is frequently highlighted as excellent, with many appreciating the detailed advice and clear explanations provided by experts. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that their questions were answered promptly and efficiently. However, some people mentioned issues with the online process being confusing, leading to difficulties in connecting with an accountant or completing tasks. A few other people also felt that the initial expert did not answer their questions effectively, requiring further assistance.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, patience, and expertise in... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and knowledge of the... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the excellent and very... See more

Service

People report positive experiences with service, with many customers recommending it to others and expressing... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as a wonderful, totally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This website was so helpful. Any questions I had the chat box helped me. They answered my questions and they connected me with a CPA expert.. I had the great pleasure of working with a gentleman nam... See more

Rated 5 out of 5 stars

I was set up with a CPA within a few minutes, and he really knew what I needed to know, explaining it clearly and in enough detail for me know know how to proceed with my IRS issue. I am very satisfie... See more

Rated 5 out of 5 stars

The experience was great and I felt very confident with the people that were on-line. However, at an important part of the conversation the computer, I believe at your end, would not accept any respon... See more

Rated 5 out of 5 stars

This site provided all of the answers to my estate tax questions. The agents were not only knowledgeable, but polite and pleasant as well. The response time was excellent. This was a wonderful experie... See more


Company details

  1. #6 of 11 best companies in Tax Consultant
  2. #8 of 29 best companies in Business Development Service
  3. #2 of 6 best companies in Certified Public Accountant
  4. #8 of 14 best companies in Tax Advisor

Written by the company

Searching the internet for Answers to Questions frustrating you? Looking for an Expert to Answer you online ASAP? Ask a question, name your price & Accountants & other Online Advice Experts answer you in hours. taxexpertnow.com - Quality answers from live people. If you have questions or concerns about your account, please contact us at the email address below or call us toll-free if there is anything we can help you with.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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4.8

All reviews

(4,513)

2,665 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The answer was blunt and not explained…

The answer was blunt and not explained but the lady was nice and politely

June 24, 2026
Taxexpertnow logo

Reply from Taxexpertnow

Hello,

Thank you for reaching out.

I understand your concern that you hasn't provided the answer you needed, and I will ensure you receive the assistance you require.

I’ll connect you with a new Expert arranging a phone call assistance for you. We will reach out to the Expert community and connect you with the most knowledgeable Expert in the field.

If you have any questions or concerns, we're happy to help.

Best, Hazel,
JustAnswer Customer Care
HazelJC@Justanswer.com 1-800-805-5962

Rated 5 out of 5 stars

The help provided me was amazing

The help provided me was amazing; they listened to my problem, provided information to assist in further help to resolve the issue. They were very responsive, very quickly and very efficiently. Very pleased with what was provided to help me.

June 22, 2026
Rated 1 out of 5 stars

Can't Cancel

Didn't catch the recurring monthly charge, just thought I was doing a one and done. Months and multiple $65 charges later, I went onto the site to cancel via online chat. After the intake bot indicated I would need an agent to cancel, I waited and then a form pops up as if I want to start the trial and give my credit card again! There was no way to get beyond that, despite multiple attempts to refresh and go back to the chat.

June 22, 2026
Unprompted review
Taxexpertnow logo

Reply from Taxexpertnow

Hello Bonnie,

We appreciate you sharing your experience with us, and we’re here to help make things right.

I would love to help you out. If you send me your email address with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-805-5962

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