I have now renewed for the third time with this Insurance company. When I was starting out New in private hire my Insurance quotes were really high and through an online forum I got their number and t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Jenny was brilliant really helpful this was stress free so straightforward and easy and Jenny got me a great price too. I usually dread this every year as always majorly stressful and hard work but ca... See more
Company replied
I can’t recommend Ian Newey highly enough. From the first conversation, it was clear he knows the taxi insurance market inside out. He took the time to understand my situation and found me a policy... See more
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It’s a difficult time for self employed small businesses. Margins are tight and the future is uncertain. Costs are constantly increasing! Such a relief to have a dedicated broker fighting in you... See more
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Company details
About The Taxi Insurer
Information provided by various external sources
For taxi drivers, a taxi is much more than just a vehicle. It’s their livelihood. That’s why it deserves to be protected with specialist taxi insurance.
If you’ve been looking into options for insuring your taxi, you have probably seen that taxi insurance premiums are often quite high due to the nature of a taxi driver’s work. But we can help you find a taxi policy that matches your needs and budget.
It is important to note that different types of vehicles will require different policies. We can arrange taxi insurance in many different variants. We work with a panel of insurers who can provide you with insured only policies or named driver policies. You’ll have a broad array of choices in front of you depending on whether you are looking to buy an individual cover or insurance for your entire taxi fleet.
Contact info
1529 Stratford Road , B28 9JA, Hall Green , United Kingdom
- 01215062391
- ContactUs@insurancefactory.co.uk
- taxiinsurer.co.uk
4.9
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
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Great experience
Great experience, the agent was able to sell me good deal and happy with was was sold to me.
July 21, 2026
Reply from The Taxi Insurer
Thank you very much for your kind feedback. We're delighted to hear that you had a great experience and are happy with the deal our agent was able to provide.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Taxi Insurer
Reply from The Taxi Insurer
Thank you for your great review! We're delighted to hear that you received quick and professional service. We appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ The Taxi Insurer.
Excellence service thank you
July 21, 2026
Reply from The Taxi Insurer
Thank you for your kind review! We're so pleased to hear you received excellent service. Your feedback is greatly appreciated, and we look forward to helping you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ The Taxi Insurer.
Very good customer service and very…
Very good customer service and very helpful and great price on taxi insurance I recommend I am very happy with their services
July 20, 2026
Reply from The Taxi Insurer
Thank you for your fantastic 5 star feedback! We're delighted to hear that you were happy with the customer service you received, found our team helpful, and were pleased with the price of your taxi insurance.
Your recommendation means a great deal to us, and we're grateful that you took the time to share your experience. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Taxi Insurer
Jenny was brilliant really helpful this…
Jenny was brilliant really helpful this was stress free so straightforward and easy and Jenny got me a great price too. I usually dread this every year as always majorly stressful and hard work but can’t believe how quick it was sorted and all in place.
July 17, 2026
Reply from The Taxi Insurer
Thank you for taking the time to leave your review.!
We're delighted to hear that Jenny was able to make the process stress-free, straightforward and easy for you.
It's great to know that Jenny provided helpful support and was able to find a great price for your insurance. We'll be sure to share your kind feedback with Jenny and the team.
Thank you for choosing us, and we're pleased we could make your renewal experience a positive one.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind Regards,
Laura @ Taxi Insurer
I am happy to get a taxi insurance in a…
I am happy to get a taxi insurance in a very good price , I have got a very good customer service. I recommend the insurance factory for taxi insurance to drivers.
July 16, 2026
Reply from The Taxi Insurer
Thank you for sharing your feedback with us. We're delighted to hear that you received great support from our team and that you were pleased with the value and service provided for your taxi insurance. We really appreciate your recommendation and are always here to help whenever you need us. If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Taxi Insurer
Very honest
July 15, 2026
Reply from The Taxi Insurer
Thank you for sharing your feedback with us. We're pleased to hear that you value the service and approach provided by our team. We always aim to offer a clear and trustworthy experience for our customers. If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Taxi Insurer
Friendly staff
Excellent service, quick quotes with real people to speak to with good knowledge of products. I can’t thank the taxi insurer enough for their friendly service.
July 14, 2026
Reply from The Taxi Insurer
Thank you for taking the time to leave a review. We're delighted to hear you received such a positive experience and that our team was able to provide knowledgeable support along with a straightforward quotation process. It's wonderful to know our friendly customer service made such a great impression. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Taxi Insurer
Excellent customer service.
July 17, 2026
Reply from The Taxi Insurer
Thank you so much for your excellent review!
We are absolutely delighted to hear that you experienced such great customer service from our team.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Taxi Insurer
Reply from The Taxi Insurer
Thank you for your lovely feedback!
We are delighted to hear that you experienced fast and friendly service from our staff. Providing a quick and pleasant experience is exactly what we aim for, and it is wonderful to know our team delivered this for you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Taxi Insurer
Reply from The Taxi Insurer
Thank you for taking the time to share your feedback.
We are absolutely delighted to hear that you experienced great service with us!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Taxi Insurer
I recently renewed my insurance over…
I recently renewed my insurance over the phone after having to use short-term insurance policies for the past two years due to an accident I had around five years ago.
The representative I spoke with at Inshur was absolutely outstanding. If Trustpilot had a six-star rating instead of five, I would happily give him six stars. He was professional, friendly, knowledgeable, and took the time to explain everything clearly. Most importantly, he worked hard to find me the best possible price and made the whole process straightforward and stress-free.
The level of customer service I received was exceptional, and I genuinely felt valued as a customer. It’s rare to receive service of this standard these days.
I would highly recommend both this representative and Inshur to anyone looking for insurance. Thank you for making the experience so easy and for going above and beyond to help me.
July 15, 2026
Reply from The Taxi Insurer
Thanks for your 5 star review and feedback! We're delighted to hear that our representative made your renewal process straightforward and stress-free while finding you the best possible price. Your recommendation means a great deal to us, and we'll be sure to pass your fantastic feedback on to the colleague who assisted you. Thank you for choosing us!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Taxi Insurer
Reply from The Taxi Insurer
Thanks for taking the time to leave your review and feedback with ourselves! It's fantastic to hear you found our customer services team nice and pleasant!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Taxi Insurer
Reply from The Taxi Insurer
Thank you for your kind review and for your continued loyalty!
We're delighted to hear that you've been with us for some time and that you've found our team to be helpful.
We really appreciate your ongoing support and thank you for choosing Taxi Insurer.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Taxi Insurer
Thank you for a quick service today
Thank you for a quick service today, Dom dealt with my enquiry
July 14, 2026
Reply from The Taxi Insurer
Thank you for taking the time to leave us a review.
We’re pleased to hear that your enquiry was handled efficiently and that Dom was able to provide the support you needed. We always aim to make our customers’ experiences as smooth and helpful as possible.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Taxi Insurer
Good customer service
July 14, 2026
Reply from The Taxi Insurer
Thank you for taking the time to leave us a review.
We’re pleased to hear that you received great support from our team. Providing helpful and friendly assistance is important to us, and we’re glad to know you had a positive experience with your insurance journey.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Taxi Insurance
Reply from The Taxi Insurer
Thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with both our product and service. We really appreciate your feedback and are glad we could provide a positive experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out to the team, who will be happy to help.
Kind regards,
Rachel @ Taxi Insurer
Too noisy to hear the sales person over…
Too noisy to hear the sales person over the phone. people were laughing on the background and the person you are talking is in hurry
July 13, 2026
Reply from The Taxi Insurer
Thank you for your feedback and for bringing this to our attention.
I sincerely apologise for the background noise and the rushed conversation during your call; this is not the experience we aim to provide.
Please feel free to speak to us directly at your convenience if you would like to discuss your concerns or raise a complaint.
Thank you for your understanding and patience.
Kind regards
Chelsea @ Taxiinsurer
Quote fir taxi insurance
Ian was very helpful and great to speak to , highly recommend him and company to other drivers . Alisdair
July 13, 2026
Reply from The Taxi Insurer
Thank you for taking the time to leave us a review.
We're delighted to hear about your experience with Ian and that he provided helpful support throughout your conversation. We really appreciate your recommendation and will be sure to share your kind feedback with him.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Taxi Insurer
Reply from The Taxi Insurer
Thank you for taking the time to leave us a review.
We're pleased to hear you were able to find a cheaper insurance option. We appreciate you sharing your feedback and thank you for considering our service.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Taxi Insurer
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