Taxisnetwork Reviews 107

Very friendly driver. Cab company was very prompt with messages and contacted us the moment the plane touched down and kept keeping tabs on our whereabouts.

Absolutely great and punctual service.

Visit to the vet with my dog. Driver arrived spot on time, was friendly, courteous and helpful.

Great service from the time of booking to completion of journey. Online booking and payment facilities even from abroad work well. Driver was courteous and professional.

Friendly driver called Isaac, fitted my surfboard no problem by putting seats down. Easy payment link so didn’t have to get cash from atm. Punctual pick up from Gatwick. Lots of information and texts and calls to arrange exact pick up spot.

The driver dropped us off at the wrong station so we missed our bus.

I had such a positive experience with the service. They kept me well informed prior to my pickup time to Heathrow Airport - the online team made sure my detail information and itinerary was up-to-date & confirmed. The driver was prompt and I arrived to Heathrow earlier than expected. What is more, the fares were cheap and very competitive. Overall efficient, excellent communication and competitive fare - I’d highly recommend it!

Top service. The driver was very nice and helpful. Thanks guys.

Bad experience, Horrible

Wonderful service would definitely book them again. They were helpful over the phone when booking, with the option to pay online in advance. The driver arrived quickly with regular updates beforehand and it was a pleasant experience from start to finish.

Absolutely pathetic company who apply pressure and scam people. Arrive far too early Vs agreed pickup time and then harass client into rushing for pickup (7 phone calls, a number of texts). Then have the absolute cheek of insinuating a fine is due to be paid as impacting pickup time for next job due to lateness. Perhaps actually pick up client for agreed time. No assistance for getting bags in car. Poor driver, continues to huff and puff throughout the journey despite wrongdoing being totally from their end. Will not be using services again and do not recommend anyone else does.

Very bad service Absolute disgrace!
I booked a taxi for my daughter to pickup her from Gatwick airport to our home I have to the staff I book with my daughter mobile number and I asked them to ask the driver to make sure to call call my daughter at the time when she arrive not too call me because I am not with her, I am not with her I am at home and they said yes don't worry.
The staff I spoke to said the driver will meet my daughter at the terminal holding sign e we it’s her name.
On the time the driver called me said “where are you “? I told him “why did you call me I am at home and you need to call my daughter at the airport”!!! than he said I don’t know the number” !! I told him “I already gave to the staff when I booked”!! Than he asked me to send him my daughter number which I did.
My daughter kept calling him at the terminal but he didn’t answer than finally he answered asked my daughter to go looking for him at the car park! I called the office and I spoke with same person which I booked with tell him that you didn’t give my daughter number to the driver snd the driver asked my daughter to go looking for him tat the carpal which this not what you have said and not you agreed. He didn’t even apologised which they are quite disrespectful and disgusting!!
They’re not deserving even one star !!!! 😡😤☹️😠👎👎👎👎

they are disgraceful. I booked a taxi to get to a funeral, which never arrived, they kept lying to me to say it was there when it wasn’t. i missed the funeral entirely. i was very distressed. they took my money as it was prepaid. i have reported to the bank and i will report to the police. Do not EVER USE THIS COMPANY. They are liars and cheats.

Absolute disgrace. We booked and pre-paid for 3 cars to take us to a family wedding and also for the return journey. We had elderly people and young children with us. We were all waiting to go to the wedding and no one turned up. We called the taxi firm and said that they did not have the cars required. We called Ubers to eventually take us 45 minutes late. I called Taxi Network and confirmed that they could honour the return journey as the cars were booked for just after midnight and once again pre-paid. At 12.30am, we called TaxiNetwork to be told that theyweren’t picking us up. Absolutely shocking, disgraceful service which left out elderly infirm family and young children in tears. AVOID AT ALL COSTS. I wish I could leave zero stars forthem as one is far too good. They should be shut down.

Don't use it! It's a scam!
They are very quick to take money (prepaid link via text) then never send the car despite taking all the information and confirming arrival time. When I called them, they kept saying they will refund. They didn't.

This company should be avoided at any cause. I booked a taxi to take me to catch a bus to the airport in the morning hours. I specifically said 3am, paid and then CONFIRMED the day before. On the day- taxi is not there at 3. I wait a little and then call, they try to convince me I booked for 3:10 and taxi is still going to be late even for that! I took an Uber, otherwise would miss my bus and therefore miss my flight. 20 days after, still no refund. First, they wanted to take a cancellation fee but I complained. When they agreed on a full refund they told me I needed to wait up to 10 days for it. More than 10 days passed, no refund. I called again and they said tomorrow. Tomorrow nothing happened so I called for a hundred time and only then they send me a confirmation email of the refund. Do you think I got my money? Noooooo.. Email says- up to 10 days! Seems like I will be writing a complaint to TFL!

A taxi was booked through a company in Kingston for an important hospital appointment. We did not realise they contract out all the business but pre paid for a taxi that never arrived!! Numerous phone calls were ignored and very high stress levels were caused. Never use this company or the Kingston cabs they are affiliated with.

We were charged an additional fee due to amount of luggage and would need an estate car, which is fine. We are then picked up in a toyota auris, not an estate car. The driver then proceeded to struggle to fit all the suitcases in having to restart and use the front seat. When i complained and asked for the additional fee to be refunded, they said the driver has an "estate car licence". Ridiculous response and service.

Tried to book chessington-kingston on line - showed quote - decided yo proceed. Got through to payment - completed then nothing.
Received no confirmation so phoned. They had no record of booking/payment.
Booked over phone, but given higher price. Disappointing! However cost was still very competitive- car turned up it was clean/tidy. Driver friendly. Journey completed in good time. will use again, but not online booking!

Absolutely ripoff! I specifically ordered a people carrier, they sent a sardine can on wheels!!! The driver wasn't much better! The driver, Ahmed, collected us from Gatwick at half past midnight and decided instead of taking the very direct route of the M25 and M4, that driving casually at 40 miles an hour through the minor roads via Kingston and Kew would be a better idea!!!! A journey that took us an 1 hour and 10 mins getting to Gatwick on the flight out, took us 1 hour 40 mins on the return leg. Just what we needed in very early hours of the morning! Will never ever use this company again. Absolute joke of a company