Taylor Lucas Partnership Reviews 

753
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and friendly, making the process clear and easy to understand. Many people appreciated the excellent customer service and the patient, reassuring approach taken by advisors. Reviewers found the overall service and user experience to be seamless, straightforward, and efficient, often highlighting the lack of pressure to take additional services. Customers consistently noted that everything was clearly explained, allowing them to make informed decisions and feel confident throughout the process.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, professional, and helpful.... See more

Service

Clients share positive opinions on service, consistently praising the excellent and highly professional... See more

User experience

Customers had positive experiences with user experience, finding the process much easier and more... See more

Customer service

People report positive experiences with customer service, highlighting the clear, friendly, and helpful... See more

Booking process

Reviewers express satisfaction with the booking process, highlighting its ease and convenience. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used the will writing service after a referral was sent to us from a family member. I'm really happy and pleased with the service provided by Charlotte. She went though the whole process and explai... See more

Rated 5 out of 5 stars

I used the free will writing service through my employer. Charlotte Rawlinson was my advisor and she was very knowledgeable, professional and explained the process as we went along. I felt listened to... See more

Rated 5 out of 5 stars

Erin was lovely and professional and helped make this process super clear. All my questions were answered, and I cannot recommend their approach enough. This subject can be bewildering and of a sensit... See more

Rated 5 out of 5 stars

Not normally one to write reviews but I wanted to thank you for the excellent service i received in preparing my will. The process was clear and handled with great care throughout. These decis... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

The Taylor Lucas Partnership are experienced specialists in Estate Planning from Wills & Trusts to Lasting Powers of Attorney. Providing the ultimate customer experience is our driver.


Contact info

5.0

Excellent

TrustScore 5 out of 5

753 reviews

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No recent history of asking for reviews

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5.0

All reviews

(753)

285 reviews in the last 12 months

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Rated 5 out of 5 stars

Will written with ease

I used Taylor Lucas Partnership to write a new Will. Jonathan Taylor was helpful, friendly yet professional and provided good advice and answered all my questions with ease. Very impressed with their service which was conducted remotely via Teams, and so easy to get a convenient appointment date and time.

June 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Lottie Heesom was excellent

Lottie Heesom was excellent. Very friendly and professional. Lottie explained everything thoroughly, helping us to make our will. As we went along she kept making sure that we understood everything and if we had any questions. We felt confident in Lottie and we would recommend her.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

The will was for my in-laws

The will was for my in-laws, the staff at Taylor Lucas showed my parents the sane respect and patience they did with me. The service is easy, excellent and extremely informative really appreciate you all

June 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic service

From start to finish we have been given so much information and advice, any questions were answered promptly and efficiently. Such a fantastic service, all over the phone so you don’t have to worry about getting anywhere. Very friendly and Jonathan put us at ease making our decisions.
Thank you

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

This service was offered through my…

This service was offered through my employer. Charlotte Rawlinson took us through the will and explained everything very clearly. Very pleased with the service we received

June 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent experience

We had an excellent experience with Taylor-Lucas from start to finish. Lottie was incredibly helpful, knowledgeable and efficient, making what could have been a complicated process feel clear and straightforward. She took the time to explain everything in a way that was easy to understand and made sure we felt confident in every decision. Highly professional service and genuinely reassuring throughout — we’d happily recommend them to anyone looking to get their wills sorted.

June 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Natasha was very knowledgeable and…

Natasha was very knowledgeable and completely put us at ease. She was able to answer any questions that we had and helped us to make informed decisions regarding our will. The whole process from start to finish was dealt with personally and professionally, and she kept us up to date throughout the process. I would wholeheartedly recommend her to anyone who is thinking of making a will.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

I used the free will writing service…

I used the free will writing service through my employer. Jonathan Taylor was our adviser and he was very professional, knowledgeable and friendly throughout. He explained everything very clearly and led us through the process well. He explained the various options available to us, what the costs would be and never pressurised us into taking the extra paid services. I would recommend the Will writing service.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Used the will writing service through…

Used the will writing service through my employer. Amanda was wonderful, really knowledgeable, friendly and empathetic, she made sure we had all the information to make informed choices. Would absolutely recommend to anyone, the process is really easy and efficient. Don't put it off!

June 8, 2026
Unprompted review
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Rated 5 out of 5 stars

I used the free will writing service…

I used the free will writing service through my employer. Natasha was very professional and yet still friendly and empathetic. She explained everything very clearly and I was pleased with the speedy outcome - just what I wanted. There were a couple of additional services added on, but there was no pressure to take them up - it just made good sense!

May 27, 2026
Unprompted review

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