Taylor Lucas Partnership Reviews 

755
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly demeanor, making interactions pleasant. Reviewers frequently highlight the excellent service and efficient processes, which transform potentially daunting tasks into easy and straightforward experiences. Many people appreciated the clear explanations and patient guidance provided, ensuring all their questions were thoroughly answered. Customers found the booking process highly convenient and flexible, often fitting seamlessly around busy schedules. Additionally, many appreciated the absence of pressure to take additional paid services, fostering trust and satisfaction.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Reviewers consistently express satisfaction with the service, particularly praising the professional and... See more

User experience

Customers had positive experiences with user experience, finding the process straightforward and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Booking process

People report positive experiences with the booking process, finding it easy and convenient. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charlotte created a will for us. She handled each of our questions patiently. Talking about death can be uncomfortable, but she remained calm and focused throughout. The hard copies of our will reache... See more

Rated 5 out of 5 stars

I used the will writing service after a referral was sent to us from a family member. I'm really happy and pleased with the service provided by Charlotte. She went though the whole process and explai... See more

Rated 5 out of 5 stars

I used the free will writing service through my employer. Charlotte Rawlinson was my advisor and she was very knowledgeable, professional and explained the process as we went along. I felt listened to... See more

Rated 5 out of 5 stars

Erin was lovely and professional and helped make this process super clear. All my questions were answered, and I cannot recommend their approach enough. This subject can be bewildering and of a sensit... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

The Taylor Lucas Partnership are experienced specialists in Estate Planning from Wills & Trusts to Lasting Powers of Attorney. Providing the ultimate customer experience is our driver.


Contact info

4.9

Excellent

TrustScore 5 out of 5

755 reviews

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No recent history of asking for reviews

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4.9

All reviews

(755)

287 reviews in the last 12 months

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Rated 5 out of 5 stars

Amanda took us through everything…

Amanda took us through everything really well and gave us good information to base our decisions on. She made what can be a daunting process really easy and was very knowledgeable, friendly and pitched all information at a level that could be easily understood.

February 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

I used the free will writing service through my employer. Charlotte Rawlinson was my advisor and she was very knowledgeable, professional and explained the process as we went along. I felt listened to and was given time to ask questions, and was advised about other things available during our meeting. I couldn't have asked for anything more. Thank you Charlotte 😊

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Mirrored Wills

My Wife and I contacted Taylor Lucas, initially to write Our mirrored Wills via a work benefit, Once a fact check was carried out, We were recommended some additional services that they believe would benefit Us in the future, there was no pressure to go ahead with these additional services but We thought it a good idea and subsequently went ahead with it at the same time as preparing the Wills, the whole process has been very professional and We have been met with nothing but Friendly, kind and very informative members of staff since the initial enquiry, no question has been too much trouble to answer, specifically Emily and Amanda, thank You for making what is ultimately a very important job as pain free as possible!

Simon & Helen.

March 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Will making made easy

Was quick and easy to understand. Jonathan was very helpful and pleasant and guided us through professionally. We would highly recommend The Taylor Lucas Partnership.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Good Experience

Had my will written by Taylor Lucas and no issues whatsoever. Everyone involved was helpful and friendly. Thank you

March 2, 2026
Unprompted review
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Rated 5 out of 5 stars

The whole process was easy to…

The whole process was easy to understand and everything was explained in detail by Jonathan.
Emily was also very helpful, both of them were lovely kind and totally professional, We would not hesitate to recommend to all our friends and family.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and complete options offered.

Had an appointment Charlotte Rawlinson. I have to say excellent start to finish in both sessions. Explored all options with no pressure selling and very easy to have conversation on what for some can be a difficult subject. Whole process was explained before during and after meeting as well as next steps. Ultra professional and will be recommending to friends and family.

February 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Positive experience

My husband and I had a very positive experience with Taylor Lucas Partnership when arranging our will. Jasmine was professional, patient, and extremely clear in explaining everything. She set out each part of the will in simple, easy to understand terms, making what could have been a daunting process feel straightforward and reassuring. We felt fully informed and confident in our decisions throughout. Highly recommended.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Will Writing

Very impressed with the efficient and professional service I was given for the whole process of writing my will by Amanda. She made the whole process seem effortless, explaining every step in a clear and dignified manner. I would highly recommend this company.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Will & LPA from Taylor Lucas

My wife & I finally got around to setting up a lasting will and power of attorney. We chose The Taylor Lucas Partnership through recommendation in my work place. We couldn't have been happier with their service and thoroughness. While we didn't have particularly complicated requirements, Lottie Heesom, The Taylor Lucas Partnerships representative, couldn't have been more informative, friendly and professional throughout.
The required appointments/meetings were all done on Teams at a time to suit and didn't detract from the feeling we were getting a top notch service.
The whole process was made easy and convenient and left us with exactly the peace of mind we were looking for.
Thanks Lottie and all at Taylor Lucas

February 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Wills and PPT set up quickly

Where I work had linked up with Taylor Lucas offering free standard Wills for staff, I took up offer and found company to be excellent. My wife and I were able to set up Wills very quickly, via two zoom calls with Lottie, who talked us through process very efficiently.
We had been emailed a brochure of company services, so we were able to discussed options to safeguard our home from possible future Care Home fees, Lottie discussed a service called Protective Property Trust (PPT) which was exactly what we had been looking for, Lottie was able to set up the service and payment was paid for the PPT, fee was small compared to whole house being sold to pay care home fees.
We found the whole process to be easily understood, as Lottie has fantastic Customer Service skills, she is a credit to the company, Taylor Lucas Partnership.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Taylor Lucas, Will setup…

Taylor Lucas made the whole Will setup painless and easy to go through and setup. Brilliant communication through all the steps, would recommend it,
if you get the chance.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

I used the will writing service as it's…

I used the will writing service as it's an employee benefit where I work. I'm really pleased with the service, which was quick and efficient. Jasmine Sharpe talked me through my options and explained everything really clearly. Would highly recommend.
Kath

February 20, 2026
Unprompted review

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