Taylor Lucas Partnership Reviews 

755
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly demeanor, making interactions pleasant. Reviewers frequently highlight the excellent service and efficient processes, which transform potentially daunting tasks into easy and straightforward experiences. Many people appreciated the clear explanations and patient guidance provided, ensuring all their questions were thoroughly answered. Customers found the booking process highly convenient and flexible, often fitting seamlessly around busy schedules. Additionally, many appreciated the absence of pressure to take additional paid services, fostering trust and satisfaction.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Reviewers consistently express satisfaction with the service, particularly praising the professional and... See more

User experience

Customers had positive experiences with user experience, finding the process straightforward and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Booking process

People report positive experiences with the booking process, finding it easy and convenient. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charlotte created a will for us. She handled each of our questions patiently. Talking about death can be uncomfortable, but she remained calm and focused throughout. The hard copies of our will reache... See more

Rated 5 out of 5 stars

I used the will writing service after a referral was sent to us from a family member. I'm really happy and pleased with the service provided by Charlotte. She went though the whole process and explai... See more

Rated 5 out of 5 stars

I used the free will writing service through my employer. Charlotte Rawlinson was my advisor and she was very knowledgeable, professional and explained the process as we went along. I felt listened to... See more

Rated 5 out of 5 stars

Erin was lovely and professional and helped make this process super clear. All my questions were answered, and I cannot recommend their approach enough. This subject can be bewildering and of a sensit... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

The Taylor Lucas Partnership are experienced specialists in Estate Planning from Wills & Trusts to Lasting Powers of Attorney. Providing the ultimate customer experience is our driver.


Contact info

4.9

Excellent

TrustScore 5 out of 5

755 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(755)

287 reviews in the last 12 months

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Rated 5 out of 5 stars

5 stars for excellent service.

From start to finish we experienced 5 star customer service and support from our advisor Jonathan. A lot of the information he provided was new to us and he helpfully explained the process with patience and clarity. I would not hesitate to recommend Jonathan and the team. Thank you.

February 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service, efficient staff

We came to Taylor Lucas through my employer for a free Will writing service. Lottie was great. From the first phone call to the final product, she was friendly, helpful and polite. Everything was explained clearly and our options were set out for us. There was no upsell and our wishes were listened to every step of the way. A very pleasant experience and I would definitely consider Taylor Lucas for any future needs.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I had the pleasure of working with Lottie at The Taylor Lucas Partnership to create my Will, and I couldn’t be more satisfied with the experience. She took the time to explain every detail clearly and made sure all my questions were answered thoroughly. I truly appreciated her guidance and expertise in helping me put my affairs in order. I highly recommend The Taylor Lucas Partnership to anyone seeking expert and compassionate Will-writing services.

February 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Will-writing service and LPA documents - brilliant service

Will-writing service and LPA documents referral through my company. Excellent service. Extremely efficient process. Clear instructions to me on what to do. Friendly and helpful assistance. Highly professional. I especially liked that possible legal snags were identified and options presented. This is the value of having the pros do it. 5* appreciation for Amanda.

February 17, 2026
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Rated 5 out of 5 stars

Brilliant service

Brilliant service, Lottie was extremely helpful and knowledgeable.
Made the whole process easy. Thank you for helping with such important documents.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Used the free will writing service and…

Used the free will writing service and then added a couple of extras. Really good service, moving appointments around to suit our needs. Couldn't ask for more. Jasmine and Emily were both really friendly and professional. Thanks again!

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Will writing with ease

What I thought was going to be a daunting an emotional task was made so easy. Jasmine's warm and friendly personality made us feel at ease. Explaining everything in her down to earth style made it all easy to understand and make sense of.

February 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Used the free will service through my…

Used the free will service through my employer. Lottie Heesom was our advisor, and she made the experience easy and pleasant. She explained the process, took us through it efficiently and was polite and friendly. Couple of other offers tagged on, which were optional, but made good sense to talk about in conjunction with the will. Thanks Lottie!🙂

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding and stress free!

Thomas was an absolute pleasure to deal with and made the process so straight forward and stress free. Thomas was very knowledgeable and helpful on things we had not thought of. We are very happy to deal with and recommend Thomas Gilliam and the team at Taylor Lucas to family and friends. Thank you

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Amanda was extremely helpful!

Amanda was extremely helpful and a pleasure to deal with regarding our Wills. She explained everything clearly and in detail, answered all of our questions, and was very thorough throughout the process. We would highly recommend her!!

February 3, 2026
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Rated 5 out of 5 stars

Will(ing) participant.

Very easy and of course professional as one would expect. All done with pre meeting questionnaire and then using Microsoft Teams meetings. Everything explained in layman’s language. Highly recommended.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

I used the service through a benefit at…

I used the service through a benefit at my work. I can highly recommend the the will writing service. In particular I would like to thank Erin who made the process very smooth and made me feel at ease. Fantastic customer service!

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional but friendly

Very professional but friendly. We dealt with Jonathan Lucas who couldn't have been more helpful. Very satisfied and we have taken out the long term will storage and management option accordingly.

January 29, 2026
Unprompted review

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