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Rated 5 out of 5 stars

Beautiful handbags with the softest leather. I love love love my new handbag that was delivered so quickly yesterday. Thank you Karen for your care, and attention. An error with my online order was p... See more

Rated 5 out of 5 stars

I just love the whole ethos of the shop, with bags all having a name which also relates to someone special. The girls were very helpful and I tried a few, checking them on a lovely large mirror area... See more

Company replied

Rated 5 out of 5 stars

I visited the beautiful studio store in Bushmills for their beautiful purpose charity event. Their customer service was incomparable and exceptional. The products inside the box was a real treat wit... See more

Company replied

Rated 5 out of 5 stars

After much deliberation of which bag I would buy and several visits back to Northern Ireland, and a few chats with the very helpful ladies in the shop, Agnes ( in plum) became my new friend. I love t... See more

Company replied

Company details

  1. Leather Goods Store

Written by the company

Luxury leather handbags • With a beautiful purpose • Designed in N Ireland • Hand-made in England tayloryates.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

240 reviews

5-star
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3-star
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1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Need I say more??

The service is incredible and the quality impeccable! I couldn’t love Taylor Yates more if I tried!! ❤️❤️

June 27, 2021
Taylor Yates logo

Reply from Taylor Yates

Hi Samantha,
Thank you for such a lovely review! Hope you are loving your Elise 💕.
See you soon
Nyree
Store Manager

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Rated 5 out of 5 stars

Doris Clutch a fabulous birthday…

Doris Clutch a fabulous birthday present packaging and presentation makes it even more luxurious

June 20, 2021
Taylor Yates logo

Reply from Taylor Yates

Hi Frances,
Thank you for you kind words. Hopefully see you in store again soon.
Nyree
Store Manager

Rated 5 out of 5 stars

Customer service is fantastic

Customer service is fantastic. The handbags are beautiful. I will be back.

May 7, 2021
Taylor Yates logo

Reply from Taylor Yates

Thank you for such a lovely review! See you again on your next visit.
Kind Regards
Nyree
Store Manager

Rated 5 out of 5 stars

A delightful gift for a beautiful person

I’m delighted with the bag I bought for a friend’s 50th. Gorgeous quality and beautiful packaging.

May 2, 2021
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Reply from Taylor Yates

Hi Lisa, Hope your friend loved her Agnes. Thank you for supporting our brand and your lovely words.
Kind regards
Nyree
Store Manager

Rated 5 out of 5 stars

Fabulous attention to detail on…

Fabulous attention to detail on packaging with that extra personal touch. Beautiful quality locally produced product. Thank you.

April 13, 2021
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Reply from Taylor Yates

Hi Fiona,
Thank you for such a lovely review.
Kind Regards
Nyree
Store manager

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Rated 5 out of 5 stars

Beautiful high quality bag

The Mini Mavis is a beautiful bag and will be very useful for me.
Made with lovely soft leather and lined, this is a high quality item. It arrived promptly in a presentation box with a handy dust bag as described and the enclosed personal note was much appreciated.
Communication with the company was excellent.
I would purchase from this company again.

March 8, 2021
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Reply from Taylor Yates

Hi Sharon, thank you for your lovely words! Mini Mavis is a great bag we hope you enjoy her for a long time to come.

Rated 5 out of 5 stars

I contacted Taylor/Yates regarding a…

I contacted Taylor/Yates regarding a purchase that had a problem and they quickly sorted it out by sending a replacement. I would definitely do business with them as customer care was excellent!

January 11, 2021
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Reply from Taylor Yates

Hi Noreen, thank you for your kind words! We're always happy to help however we can.

Rated 5 out of 5 stars

Great experience

I visited the store before lockdown. The service was great and I really liked the look and feel of the store. I would definitely purchase from here again.

January 3, 2021
Unprompted review
Taylor Yates logo

Reply from Taylor Yates

Hi Jack,
Thank you for supporting our brand and for your kind words.
Kind Regards
Nyree
Store Manager

Rated 5 out of 5 stars

Exceptional customer service!

I visited the beautiful studio store in Bushmills for their beautiful purpose charity event. Their customer service was incomparable and exceptional. The products inside the box was a real treat with an essential facemask for 2020. An added bonus was purchasing my first Taylor Yates handbag which is a staple piece in any girls wardrobe. My timeless bag will never go out of fashion.

I can’t wait to buy another from the brilliant team in TY!!!

January 3, 2021
Unprompted review
Taylor Yates logo

Reply from Taylor Yates

Hi Steph,
Thank you for coming to the Beautiful purpose charity event. Hope you are enjoying you TY bag and thank you for sharing your experience with us.
Hopefully see you again soon
Kind regards
Nyree
Store Manager

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Rated 5 out of 5 stars

Excellent service Beautiful product a…

Excellent service Beautiful product a great brand to discover with true purpose at it’s heart. With the added bonus of planting a tree with my purchase

January 1, 2021
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Reply from Taylor Yates

Hi Lesley,
Thank you so much for your kind words and taking the time to send us such a lovely review.
Kind regards
Nyree
Store Manager

Rated 5 out of 5 stars

I received an Angus Bag for Christmas…

I received an Angus Bag for Christmas as a surprise and was blown away by the quality, softness and total treat that this bag is. A wonderful, special item and I understand the whole service (that my amature bag buying dad) received was fantastic.

December 30, 2020
Unprompted review
Taylor Yates logo

Reply from Taylor Yates

Hi there, we're so glad you love your Agnes and that we could help your Dad to do so well this Christmas!

Rated 5 out of 5 stars

Beautiful Elsie

Received an ‘Elsie’ for Christmas and could not be more delighted! The leather is buttery soft and the quality craftsmanship is beautiful. This combined with the ethics of the business owners will definitely make me a customer for life.

December 29, 2020
Unprompted review
Taylor Yates logo

Reply from Taylor Yates

Hi Kelly, we're so glad you love your Elsie! Thank you for supporting our brand ❤️

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