Tebex Reviews 665

Reply from Tebex

Jun 23, 2025

Hi RazikEE,

Thank you for the great feedback!

We’re so pleased to hear that our support team has been quick to respond and consistently delivered positive results. Providing fast and effective help is something we take pride in, and it’s awesome to know it’s making a difference.

We appreciate your support, and we’re here anytime you need us!

Best,
The Tebex Team

Reply from Tebex

Jun 23, 2025

Hi Muhammad,

Thanks so much for your review!

We're really glad to hear that Irene was able to help you out and provide the support you needed. She’s a key part of our Creator Support team, and it’s great to see her efforts recognised.

If you run into any other issues or have questions in the future, don’t hesitate to reach out—we’re always happy to help.

Cheers,
The Tebex Team

Reply from Tebex

Jun 19, 2025

Hi SAVRP,

Thank you so much for your kind words—we’re thrilled to hear you had such a positive experience!

We’re especially glad Irene was able to exceed your expectations with such a quick and helpful response. Providing fast, clear, and professional support is exactly what we strive for, and it's wonderful to know that came through in your interaction.

We truly appreciate your continued trust in Tebex—your feedback means a lot to us!

Thanks again,
The Tebex Team

Reply from Tebex

Jun 19, 2025

Hi Nadine,

Thank you so much for the wonderful review!

We’re thrilled to hear that Ben was able to step in and quickly resolve the issue—mistyped usernames happen more often than you’d think, and we're always happy to help make things right. It’s great to know your son received his rank kit without any further hassle!

We’ll be sure to pass your kind words along to Ben—he’ll be delighted to hear them. Thanks again for trusting us, and we’re glad we could deliver a positive experience for you and your kiddo!

All the best,
The Tebex Team

Reply from Tebex

Jun 19, 2025

Hi Envi,

Thank you for the fantastic review!

We’re so glad to hear that our team continues to meet your expectations and resolve any issues that come up. Your trust means a lot to us, and we’re always here to help when you need us.

Thanks again for your continued support!

The Tebex Team

Reply from Tebex

Jun 19, 2025

Hi Justus,

Thank you for your review, and we’re truly sorry to hear about the ongoing frustration regarding the charges you’ve seen on your card.

Please understand that for account security and data protection reasons, we are only able to investigate and cancel subscriptions when we can successfully verify the ownership of the associated Tebex account. If a user is unable to provide the necessary information to authenticate the account—such as an email address, username, or transaction ID—we are legally and operationally restricted from accessing or modifying subscription details.

If we were unable to identify a charge with the information provided, it typically means the transaction could not be linked to an active Tebex account or that the payment details were associated with a different user or storefront. In such cases, we always recommend contacting your payment provider or bank directly to cancel the subscription and block further charges. They can take immediate action on your behalf, and this is the fastest and most secure route when authentication cannot be completed.

Thank you again for your understanding,

The Tebex Team

Reply from Tebex

Jun 19, 2025

Hi Raghav,

Thank you for the kind words!

We're so glad to hear that your store was verified quickly and that you had a positive experience with our team. Friendliness and efficiency are what we aim for, so it’s great to know we hit the mark!

Thanks again for being part of the Tebex community—we’re here if you ever need us.

The Tebex Team

Reply from Tebex

Jun 19, 2025

Hi Snnk Di,

We’re sorry to hear that you’ve had a negative experience and appreciate you sharing your concerns.

To clarify, Tebex does not block accounts arbitrarily. Account holds or restrictions only occur when our systems detect activity that may indicate a breach of our Acceptable Use Policy or potential fraudulent behavior, based on industry-standard risk signals and fraud prevention mechanisms. These measures are critical in protecting both creators and buyers on the platform.

Regarding payment issues—while we process thousands of successful transactions daily, there are rare cases where a bank or card issuer declines a payment. This can happen for various reasons, including security flags, insufficient funds, or blocked merchant categories. When this occurs, we do not receive control or detailed reasoning, and the best course of action is often to check directly with your payment provider.

We understand how frustrating this can be, and we’re happy to investigate further if you can provide relevant transaction details via our support portal. We’re committed to improving the experience for all users while maintaining a secure environment.

Thank you again for your feedback,
The Tebex Team

Reply from Tebex

Jun 19, 2025

Hi G.Gal,

We're sorry to hear you had a frustrating experience and appreciate you taking the time to share your feedback.

We want to assure you that stores are never blocked or suspended without due cause. Any such action is the result of a clear breach of our Acceptable Use Policy or Creator Agreement, which all creators agree to when joining the platform. These policies are in place to protect the broader creator community and ensure compliance with legal and platform standards.

We understand that communication around these matters can sometimes feel limited. Please know that when we take action on an account, it’s never arbitrary—we investigate thoroughly, and any decision made is supported by specific evidence, even if we’re sometimes restricted in how much detail we can publicly share.

Regarding support times, our team works diligently to respond to all inquiries as quickly as possible. During periods of high volume or complex investigations, response times may be longer, but we are always committed to resolving issues fairly.

Thank you for your feedback,
The Tebex Team

Reply from Tebex

Jun 9, 2025

Hi Rafael,

Thank you for your feedback.

To clarify, Tebex platform fees are non-refundable, even when a creator chooses to refund a customer. This is outlined in our documentation and aligns with standard practices across digital marketplaces.

From the Tebex documentation:

“If you refund a payment, the Gateway Fee will be charged to you again, in addition to the payment amount itself.”
You can read this in full at: https://docs.tebex.io/creators/pricing/fees-overview

When a transaction is processed, both platform and gateway fees cover necessary services such as infrastructure, fraud protection, tax handling, and operational costs. These are incurred at the time of the transaction and are not reversed upon refund.

While we understand this can be frustrating, creators are in full control of whether or not to issue a refund. The fee structure ensures fairness and long-term sustainability across the platform.

For full details on our refund policy, please visit:
https://support.cfx.re/hc/en-us/articles/17154350917660-Tebex-Refund-Policy

If you need further assistance, feel free to reach out to our support team.

Reply from Tebex

Jun 19, 2025

Hi Costanza,

Thank you so much for your lovely review!

We’re delighted to hear that Irene was able to resolve your subscription issue so quickly. She’s a valued member of our team, and we’ll be sure to pass along your kind words—she’ll be thrilled to know she made a difference.

We really appreciate you taking the time to share your experience. If you ever need anything else, we’re just a message away!

The Tebex Team

Reply from Tebex

Jun 19, 2025

Hi Lucs,

Thank you for your honest feedback, and we sincerely apologize for the inconvenience you've encountered.

We completely understand how critical timely support is—especially for creators who depend on Tebex to manage their communities and revenue. While our goal is always to respond promptly, complex cases or periods of high ticket volume can occasionally lead to delays. That said, we acknowledge how frustrating that can be and truly appreciate your patience.

Please know that every ticket is reviewed carefully, and our team works diligently to provide fair and thorough resolutions. We also want to note that our recent support response times have consistently been within 24 hours. As we’ve not yet received a reply to our follow-up requesting more information, we’re currently unable to identify which aspect of Tebex your delay relates to.

If you're still awaiting assistance, we encourage you to respond to your open ticket or share your case number so we can prioritize your issue accordingly.

Thank you again for your feedback—it helps us continue to improve.

The Tebex Team

Reply from Tebex

Jun 19, 2025

Hi Sander,

Thank you for taking the time to share your feedback—we’re truly sorry to hear about your experience.

We fully acknowledge how important it is for creators to receive timely support, especially when critical issues arise. While our support is currently centralized through our help desk to ensure consistent and trackable resolutions, we understand that this can feel limiting in urgent situations. We're continually reviewing how we can make our support experience more responsive and accessible.

Please be assured that no tickets are deliberately ignored—our team investigates and responds to every inquiry thoroughly. If you haven’t yet received a reply, it may be due to missing information or an issue with message delivery. We encourage you to follow up on your ticket with any additional context so we can prioritize it accordingly.

We’re committed to improving, and your feedback plays an important role in helping us do that.

Thank you again,

Reply from Tebex

Jun 19, 2025

Hi Lupo,

Thank you for taking the time to share your feedback. We’re sorry that your experience with our Content & Safety team left you feeling frustrated, and we appreciate the opportunity to provide some clarity.

To begin with, actions such as account holds or restrictions are never taken lightly. These decisions are always grounded in our Creator Agreement and Acceptable Use Policy (AUP)—which all creators agree to when joining the Tebex platform. Our Content & Safety team’s primary responsibility is to ensure compliance with these policies in order to protect creators, players, and the integrity of the platform as a whole.

In cases where a potential breach is identified—such as the sale of restricted content, misuse of donation mechanics, or community safety concerns—our team is required to conduct a full review before taking further action. This can sometimes result in temporary account holds, especially when immediate moderation is necessary to prevent further violations. We understand how impactful that can be, but it is done to uphold both legal obligations and platform-wide trust.

We recognize that waiting for updates during this time can be difficult, and while our aim is to respond within 24 hours, more complex cases may take longer as they require detailed examination. We can confirm that Matt, and others on our team, are trained to communicate findings clearly and respectfully. Our aim is to support you in getting back to a state of compliance.

If you’d like us to review your case further, we welcome you to follow up with your ticket number so we can ensure everything was handled in line with our policies.

Thank you for your feedback—it helps us continue to strengthen our processes.

The Tebex Team

Reply from Tebex

Jun 13, 2025

Hi True Grit RP,

Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our customer service team. Providing prompt and polite support is exactly what we aim for, so it’s great to know we hit the mark.

If you ever need anything else, please don’t hesitate to reach out. We’re always here to help!

Keiran,
Customer Support, Tebex

Reply from Tebex

Jun 13, 2025

Hi Omar,

Thank you so much for your kind words! We're really glad to hear that Matt and the team were able to guide you smoothly through the ID verification process. It’s great to know that their clear instructions and quick support helped resolve things without a hitch.

We’re proud to have such a dedicated team, and I’ll be sure to pass along your appreciation to Matt; he’ll be thrilled to know he made a difference!

If you ever need anything else or have more questions later, don’t hesitate to let us know. We’re always here to help!

Keiran,
Customer Support, Tebex

Reply from Tebex

Jun 13, 2025

Hi Denis,

Thank you so much for your fantastic review and for recommending Tebex! We're thrilled to hear that you had a smooth and positive experience with our support team. We take great pride in providing fast, professional, and friendly assistance, so it’s wonderful to know we delivered on that for you.

A special thank you for mentioning Mathilde, we’ll be sure to share your kind words with her! She’ll be delighted to know she made such a great impression.

If you ever need anything else, don’t hesitate to reach out. We’re always here to help!

Keiran,
Customer Support, Tebex

Reply from Tebex

Jun 13, 2025

Hi Pholvn,

Thank you so much for your great feedback! We're really pleased to hear that Matt from our Content and Safety team was able to assist you so quickly and clearly with your verification issue. It’s always our goal to make things as smooth and straightforward as possible, and I’m glad to hear the team was able to guide you through the resolution efficiently.

We’ll pass along your kind words to Matt. He’ll be delighted to know he made a positive impact!

If you ever have any more questions or need support in the future, please don’t hesitate to reach out. We’re here to help!

Keiran,
Customer Support, Tebex