TechHouse Reviews 

I went to TechHouse and asked if they could repair my phone, and they said yes, but they had to order the part, which would take one day.

I left the phone with them as they requested, and only the glass on the screen was broken on the phone.

When I phoned on the second day, the part was not there; it was delayed.

On the third day, the spare part did not arrive till the late afternoon.
I went to the shop twice and kept being told to come later. Having to walk around and stay in Lakeside whilst I was in pain with an injured leg.

When I went back in the late afternoon, the advisor said he was taking a picture of the frame of my phone as it was split, and he did not want to be blamed.
He also informed me that the wrong part had been sent.

The frame of my phone was not broken; I believe the advisor broke it and lied to my face.
If the wrong part was sent, why did he open the frame?
If he left the phone unopened, it wouldn't have been broken further.

In the end, he dared to tell me to buy a new phone. Why did he not say that in the beginning?

This company, TechHouse, is not to be trusted; avoid it and get your phone fixed with the phone manufacturer.

I am disgusted with this company, and I do not recommend them at all.

Absolutely first class, and excellent service 🙏👍 11/24

09/26 Two years since my first review and a new "problem" with my phone! Mohammed provides the same world class professional, efficient and friendly service. Now in a new and expanded locale this is THE guy to go to when you have any phone, laptop or other comms tech issues... he has my highest recommendation!

There is a reason why his number is stored in my phone as "Magic Mohammed tel!"

... always a pleasure, Simon S. 🙏🤗👏😊

Exmouth branch has excellent service

Popped in and received fantastic service & advise on purchasing a new phone - the gentleman swopped all my apps over and information - all done within the hour I will certainly being using there services again

was more than helpful, knew what i needed and great price too.

Was really happy with the service provided, felt like they understood what I needed, was really helpful, and spent time answering my many questions, can’t thank them enough.

the store manager was very rude, racist and mean. The same seller, in addition, he claimed that I am a liar.
I came for a factory reset of a phone, I was told that it can be done and to come back in an hour. I was with my husband and the child, I waited and then came back after the phone. our mistake because I didn't check at the moment, then the next day I didn't manage to get back and after a few days I returned to the store with the receipt and the phone, the receipt says that I have a 1-year warranty, however they didn't do anything to the phone , it is not reset, my money is taken, they were racist and very rude, even claiming that they have the right to behave and speak to me as they wish. on the grounds that he would have told me from the beginning that I would still need a previous Google account to connect the phone to. They didn't say this from the beginning, if they said it, I wouldn't have called them, because I specified that I no longer know any details from that phone, they wanted to look at the cameras, I waited, when I I went to ask if she had much left, she was very rude, looking at me angrily, she said that she had as much as she had and that I would have to wait, I told her that it was not necessary to be so rude and she replied that it will be as she wants. very racist, very rude and very unprofessional. You take the money from the customers, if you didn't have any more customers the store would go bankrupt and you would lose your job. be more lenient, kinder, and less racist. Score 0 for all services in your store, thank you very much :)

I had recently got my phone screen repaired by one of your employees named Hamza from the leamington spa branch. He was extremely patient and professional throughout our whole interaction and is truly a credit to the store.

5 stars for the man who fixed my phone, been to lakeside tech house a few times now and wouldn’t go anywhere else!

I would like to thank Tim at the Lakeside branch for replacing my IPhone screen. He was very helpful and professional aswell as the other members of staff. Would highly recommend.

Went tech house today to get my iPad screen repaired.
Excellent service and didn’t take too long.
The guy that repaired it was very helpful and friendly and very sufficient.
Highly recommend

Lakeside branch - would never go there again, such disgusting manners and attitude by the tech engineer sat on the right.
i support the other feedbacks going back years the attitude and customer service or lack of is a shocker

Ordered online. Website was easy to use and the iPhone 11 was a really good price.

Took phone for a battery change, left my screen protector sctrached showing lack of care or respect for belongings, stuck the back panel on after the battery change and was not fixed flush meaning there's a gap around the back.
Battery is worse then the battery I previously had

Been asked to take phone back so they can put my old battery back but not acknowledging the permanent damage to the back, the fact they don't pressure test meaning I am worse of than when I first walked in

Asked to make a complaint via chat and received a reply saying complaint will be taken and chat disconnected without asking if I had anything else to discuss notlr achieving a satisfactory resolution nor information how complaint will be dealt with

Incident took place in lakeside branch
Absolutely upset and disgusted with the service
Even worse aftercare and online support/resolution or lack off

Hayley and her associate are lovely genuine people. Gave me extra free stuff when I bought my iPhone. Thank you

I would like to thank Ashley who helped fix my phone with a protective screen I recommend tech house in Bromley to every one very polite

Very good staff and friendly she helped me out a lot and gave me a few stuff

Super items thanks

The team at TechHouse are brilliant. A quick call in advance and their response was very reassuring and therefore popped in with broken phone. The team knew exactly what to do keeping the repair within an hour. Great service and a great flexible pricing structure. Couldn't recommend more.

I broke my iPhone and didn’t think it could be fixed. I got told to visit Techhouse and was told they could have it up and running within 30 mins. Tim was so helpful and reassured me that it just need a screen replacement. 25 mins later I had my phone back and it was working perfectly! Such a relief. Staff were friendly, service was great. Won’t go anywhere else now. Thank you!