My claim was resolved easily - only giving 4 stars as there was a wait of 10+ days to repair my phone. The customer team were very helpful, the repair technician was great, the only issue was having t... See more
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Review summary
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Just off the phone to Matt in Tech Pack Insurance. Extremely polite, business like and professional. Helpful and went way above and beyond - saving we time and frustration going forward with a cl... See more
Company replied
Great service from Jordan who came to change my faulty s25 Ultra charging port. Due to his schedule, he gave me the option of arriving early, with no pressure to accept if it wasn't suitable. Jordan w... See more
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Absolutely brilliant. I chose to have it repaired whilst I was looking after my mum at her house. Lovely man can, polite, smart & friendly. Took my phone to his van & returned it fixed within the hour... See more
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4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Abraham. We appreciate your review.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for your review, Alimatu. We appreciate your feedback.
Kind regards,
Anne-Marie.
Great repair thorough and well done but…
Great repair thorough and well done but a repair taking 12 days is far to long. I had to go and buy a cheap replacement while I was waiting for the repair. In a day and age when most on us rely on our phones for our daily lives 2, maybe 3 days max should be the standard. Next day repairs would get you 5 stars but when they take over a week 3 is as high as I can go.
In response to their reply, it wasnt a part issue, it was lack of available time slots. I think their was none for more than a week.
March 9, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for your review, Rick.
Our apologies that you had to wait 12 days for your mobile repair. We can only assume that this was due to parts availability.
We appreciate your feedback, Rick, and we will pass this on to the business.
Kind regards,
Anne-Marie.
Great prompt service
The service provided was at a great standard. Quick and professional
March 13, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Dudley. We appreciate your review.
Kind regards,
Anne-Marie.
The replacement phone I received look…
The replacement phone I received look like a fake copy of original phone
March 12, 2026
Unprompted review
Reply from techpackinsurance.co.uk
We are sorry to hear of your dissatisfaction, Subhash. We can assure you that all replacement devices are of Grade A standard and come with a 24 month warranty, for peace of mind. Please respond to the Trustpilot verification email with your details, so that we can take a look at your claim journey.
Kind regards,
Anne-Marie.
Very easy to use this service
Very easy to use this service. A completely no hassle repair to my mobile phone.
March 13, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Dawn. We are delighted that the service we provided to you was hassle free.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Michael. We are delighted that the service we provided to you was five-star and we will pass this review on to Chris and the team.
Kind regards,
Anne-Marie.
Best insurance 👍👍👍
March 12, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Eugeniu. We appreciate your review.
Kind regards,
Anne-Marie.
Chris did an amazing job on repairing…
Chris did an amazing job on repairing my phone came on a Sunday to my home address but needed an extra part so came to me at my place of work on a Thursday at the time stated and repaired my phone at my convenience
March 12, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Chris. We are delighted that you found our Come to You Repair Service convenient, and we will pass this review on to Chris and the team.
Kind regards,
Anne-Marie.
Spot on and very fast with replacement…
Spot on and very fast with replacement less than 20 hours
March 11, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Stu. We appreciate your review.
Kind regards,
Anne-Marie.
Thank you to Chris
Thank you to Chris for the excellent service. He was very helpful, quick, and efficient in repairing my phone right at my doorstep. Chris was friendly, took great care while fixing my phone, and returned it in perfect working order. I really appreciate the time and effort he put into the repair. Thank you again, Chris, for the amazing service with Likewize. 😊
March 11, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you using Barclays Tech Pack Insurance, Aqsa. We are delighted that the service we provided to you was five-star and we will pass you praise on to Chris and the team.
Kind regards,
Anne-Marie.
My claim was resolved easily, just a long wait for repair appointment
My claim was resolved easily - only giving 4 stars as there was a wait of 10+ days to repair my phone. The customer team were very helpful, the repair technician was great, the only issue was having to wait quite a long time for a repair appointment. I was lucky to have a spare phone, not everyone will have access to that.
March 10, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Natalie.
We appreciate your feedback, and we apologise for the delays regarding the timescale for your repair.
If you could please respond to the Trustpilot email, we will be able to take a look into your claim journey to see what caused said delays and to make improvements in that area.
Kind regards,
Anne-Marie.
Very easy and straightforward from the…
Very easy and straightforward from the time I started the claim, it’s all done through their easy to use app, the device I received as a replacement is basically brand new, not even a scratch on the sides. I’ve recommended tech pack insurance with likewize to all my friends and family now.
March 10, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Safia. We are delighted that you would recommend the service we provide.
Kind regards,
Anne-Marie.
Brill
recently had to make a claim on my phone insurance and I’m really impressed with how smoothly everything went. The claim process was straightforward, the communication was clear at each step, and I always knew what was happening with my case. My replacement/repair was sorted much faster than I expected, and any questions I had were answered quickly and professionally. Overall, I feel properly looked after and I’m glad I chose this company – I’d happily recommend their phone insurance to friends and family
January 22, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Ummar. We are delighted that you felt looked after during your claim journey, and that you would recommend our service.
Kind regards,
Anne-Marie.
Bad service
Bad service, very slow process 25 days they take after providing correct documentation, they still rejecting again and again and last they approve claim and send you replacement, lazy team
March 10, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for your feedback, we are sorry for the frustration caused during your claim. To ensure fair and secure handling, our process requires thorough verification, which can sometimes involve additional document requests. I understand how this may have felt inconvenient. To allow us to take a look at your claim journey so that we can identify any areas that can be improved, please respond to the Trustpilot verification email with your details.
Kind regards,
Anne-Marie.
You should improve the way you treat…
You should improve the way you treat your customers and not to take more than two months to replace a simple cell phone.
March 10, 2026
Unprompted review
Reply from techpackinsurance.co.uk
We are sorry to hear that there were delays in receiving your device, Regina. If you could please respond to the Trustpilot verification email with your details, this will allow us to look into your claim journey in depth.
Kind regards,
Anne-Marie.
Chris is a great guy!
Chris was Very friendly, very personable , what a delight! Thank you
March 10, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Georgina. We appreciate your feedback and we will pass this on to Chris and the team.
Kind regards,
Anne-Marie.
Chris was fantastic
Chris was fantastic. Quick, great job and very pleasant. Would recommend.
March 9, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that you would recommend our service.
Kind regards,
Anne-Marie.
Perfect repair
March 9, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Mark. We are delighted that your repair was perfect.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Sarah. We appreciate your feedback.
Kind regards,
Anne-Marie.
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