My claim was resolved easily - only giving 4 stars as there was a wait of 10+ days to repair my phone. The customer team were very helpful, the repair technician was great, the only issue was having t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just off the phone to Matt in Tech Pack Insurance. Extremely polite, business like and professional. Helpful and went way above and beyond - saving we time and frustration going forward with a cl... See more
Company replied
Great service from Jordan who came to change my faulty s25 Ultra charging port. Due to his schedule, he gave me the option of arriving early, with no pressure to accept if it wasn't suitable. Jordan w... See more
Company replied
Absolutely brilliant. I chose to have it repaired whilst I was looking after my mum at her house. Lovely man can, polite, smart & friendly. Took my phone to his van & returned it fixed within the hour... See more
Company replied
4.4
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I appreciate that the issue with my…
I appreciate that the issue with my device was resolved, and the company provided excellent customer service on how to deal with the issue. Thanks a lot
May 22, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclay Tech Pack Insurance. We are delighted that the service we provided to you was five-star.
Kind regards,
Anne-Marie.
Quick and easy
Quick and easy, replacement device delivered within two days, absolutely spot on.
May 12, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We appreciate your review.
Kind regards,
Anne-Marie.
Made claim on Sunday afternoon and by…
Made claim on Sunday afternoon and by Monday morning phone was delivered excellent service
May 17, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Paul. We are delighted that the service we provided to you was excellent.
Kind regards,
Anne-Marie.
Polite and professional
Polite, friendly and professional. Turned up on time, assessed and fixed my phone in an hour. Very knowledgeable.
May 21, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Drew. We appreciate your review and we will pass this on to the technician and the team.
Kind regards,
Anne-Marie.
Highly recommend
Highly recommend. My repair of iPhone 14 was quickly agreed, scheduled and done at Apple shop.
May 19, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Julie. We are delighted that you would highly recommend our service.
Kind regards,
Anne-Marie.
Fast service via Apple Store
Fast service via Apple Store with original replacements.
Apple are then there to help for product support.
May 18, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Karen. We appreciate your feedback, and we are delighted that our Walk In Repair Service suited your needs.
Kind regards,
Anne-Marie.
Fantastic and smooth experience…
What a fantastic and smooth experience from start to finish. Communication was brilliant and the engineer was very friendly and professional. The turnaround from claiming to fix was also super fast! Would defo recommend. Brilliant service.
May 19, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Michelle. We are delighted that you would recommend the service we provide.
Kind regards,
Anne-Marie.
The person who came home was very nice…
The person who came home was very nice and did a good job
May 17, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Salaha. We will pass your praise on to the technician.
Kind regards,
Anne-Marie.
Excellent service again
My phone was collected, repaired and back to me within 5 days, excellent service
May 6, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Michael. We are delighted that the service we provided to you was excellent.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Ana. We appreciate your review.
Kind regards,
Anne-Marie.
So easy to use and a first class repair
May 16, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Marc. We are delighted that you found our claims process easy to use and that your repair was first class.
Kind regards,
Anne-Marie.
Verry verry good
May 14, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Claudiu. We appreciate your feedback.
Kind regards,
Anne-Marie.
Brilliant service to get phone screen…
Brilliant service to get phone screen replaced at home. Very happy that i could book a specific day, time slot and the phone is repaired there and then. Great quality, repaired like new. No fuss or hassle. Brilliant and highly recommended.
May 14, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Simon. We are delighted that you would recommend the service we provide.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Heather. We appreciate your review.
Kind regards,
Anne-Marie.
I was forced to pay £100
I was forced to pay £100
Before i could make a claim, that’s why am planning to change to another insurance company
May 6, 2026
Unprompted review
Reply from techpackinsurance.co.uk
We are sorry to hear of your dissatisfaction. We can advise that an excess fee is payable for all approved claims. To allow us to look into your claim so that we can understand why you would be charged before you logged a claim, please respond to the Trustpilot verification email with your details.
Kind regards,
Anne-Marie.
Once I spoke with someone on the phone…
Once I spoke with someone on the phone it went very well
April 13, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for your review, Sha. We appreciate your feedback.
Kind regards,
Anne-Marie.
Next-day delivery
Next-day delivery, a simple process to register your claim online.
May 5, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, we appreciate your review.
Kind regards,
Anne-Marie.
Worth it!
So far, every device I’ve registered with Tech Pack has been repaired quickly and efficiently. My phones were fixed the very same day right outside my house in their mobile repair van, and my tablet was repaired within just a few days. The service has been convenient, reliable, and genuinely worth having.
May 1, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, we are delighted that you found our Come to You repair service, convenient and reliable.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Vincent. We are delighted that the service we provided to you was great.
Kind regards,
Anne-Marie.
Thought my phone was not repairable but…
Thought my phone was not repairable but your repairer did an amazing job and my phone looks new again
May 7, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Eric. We are delighted that your phone looks new again.
Kind regards,
Anne-Marie.
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