Changing my review as an absolutely lovely chap (sorry I didn't get your name) called me to resolve my issue. First things first, thank you kindly for sending the replacement so quickly, it has arr... See more
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Company details
- Cell Phone Store
- Cell Phone Accessory Store
- Cell Phone Unlocking Service
- Computer and Accessories Store
- Computer Store
Written by the company
TechPros Trade Limited — Est. 2013 The Story of TechPros® From a single store in Stevenage to a UK-wide tech powerhouse — built on experience, sustainability, and a commitment to quality. 20+ Years of tech industry experience 100+ Orders processed daily across the UK 2013 Year we opened our first store How it all began Our story started in 2013 when we opened our first store in Stevenage, Hertfordshire, under the name Fone & Pc Fix Stevenage. With over 20 years of experience in the tech industry, our aim was simple: deliver the best tech services directly to the end user. It wasn't long before we noticed a significant and growing demand for refurbished tech — particularly mobile phones, followed closely by MacBooks and PCs. That insight changed everything. 2013 — First store opens Fone & Pc Fix Stevenage launches in Hertfordshire, offering tech services to the local community. Early years — Recycling initiative Recognising that the average person upgrades their phone every two years, we launched an electronics recycling programme, building partnerships to responsibly handle phones, iPads, tablets, MacBooks, and PCs. 2019 — Rebrand to TechPros We redesigned our store and adopted the TechPros name, reflecting our expanded range of services covering mobile, computing, and gaming. Now serving customers all across the UK. Today — 100+ orders daily A leading UK refurbished tech retailer, processing over 100 orders every day and continuing to grow. Sustainability at our core We saw a clear problem: millions of old devices being discarded unnecessarily, adding to growing environmental waste. By building strong recycling partnerships and championing the refurbished tech market, TechPros helps give devices a second life — reducing waste while delivering real value to customers. Customer-first, always Our customers are at the heart of everything we do. We believe in building lasting relationships by understanding needs and offering personalised solutions. Our dedicated customer service team ensures a seamless experience from first enquiry to delivery — and beyond. Our mission To deliver top-notch tech solutions while promoting environmental sustainability — providing high-quality products that genuinely enhance our customers' lives. Our vision To be a recognised leader in the UK tech industry, known for innovation, quality, and an unwavering commitment to customer satisfaction.
Contact info
65 Queensway, SG1 1DN, Stevenage, United Kingdom
- 01438350955
- info@techpros.co.uk
- techpros.co.uk
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Good service and product.
I liked that there was no delivery fee, and they delivered my product in the next day as quickly as possible.
Fantastic! Couldn’t have asked for better
Ordered a refurbished IPad at 2:25pm yesterday. It was on my doorstep when I woke up this morning - you guys are brilliant!
iPad I ordered was a 6th gen, ordered the lowest condition spec too and it’s immaculate. Works perfectly, had charge on arrival and came with a new charging cable too.
Incredible price and service. I was a little dubious about ordering but I’ll be back for sure!!
Excellent service, flexible payment, and even a free upgrade!
TechPros provided a fantastic service from start to finish. I really appreciated the option to pay in part payments, which made things much easier for me. On top of that, they upgraded my device free of charge, a very welcome surprise! The only minor issue was that the charger didn’t fit the device, but it was easily replaceable and didn’t affect my overall experience. Would definitely recommend them and use their services again.
Good PC
Good PC, in excellent condition (well informed as to the standard as used). They even through in a complementary RAM upgrade so cant go wrong with that. Very quick delivery - faster than advertised.
Too hard to contact to resolve issues
Ordered a white Iphone 11. They delivered a black one. Immediately this shows how much care they put into the customer requests. I immediately raised a return request, but it took nearly 3 weeks of me chasing to get this processed. It only finally happened after I tracked down one of their employees on LinkedIn and found a working telephone number on their Facebook page. All the contact points on their website (phone, email and chat) were dead ends.
Finally received a refund notification on 30th October, 20 days after requesting. This is far too slow and indicative of their poor after sales and lack of attention to detail.
I am about to order an Iphone from your…
I am about to order an Iphone from your website and the price seems too Good to be true
Please Can someone assure They are legit?
Thank you
I recently visited TechPros
I recently visited TechPros, and I couldn't be more pleased with my experience. From the moment I walked in, I was greeted by a friendly and welcoming staff. The shop itself is spotless and well-organized, which immediately put me at ease.
Their service is outstanding. The team is knowledgeable and attentive, ensuring that all my questions were answered thoroughly. The repairs they performed on my device were top-notch—my device now works perfectly. To top it off, their prices are incredibly affordable, offering excellent value for such high-quality work.
Overall, TechPros is a fantastic place for any tech repair needs. Highly recommended!
I recently had the pleasure of visiting…
I recently had the pleasure of visiting TechPros, and I must say that I was thoroughly impressed with the level of service and expertise offered. The staff at TechPros were extremely knowledgeable and helpful in guiding me through the process of selecting a new mobile phone. Their wide range of products and commitment to customer satisfaction made my experience truly enjoyable. I highly recommend TechPros to anyone in search of top-notch mobile devices and exceptional service.
Great product and the best service
Great product and the best service, oredered in the afternoon, received it the next day.
Good communication too.
I will not hesitate to buy again from Techpros in the future, WELL DONE
0 stars wasn’t an option
0 stars wasn’t an option; DO NOT. GO TO TechPros in Stevenage! Absolute scam
Took for a back glass repair on an iPhone and they’ve completely ruined the phone! Now has a broken ear piece and water damage, and a camera falling out! after going back 6 times with it being handed back to us with a new issue!
Gave us the phone back with the camera having water inside, claiming it was like it when we handed it to them even though we inspected the phone infront of them prior and there not being any liquid atall!
Lying through their teeth CONSTANTLY, claiming they have cctv in their workshop to prove they “didn’t cause the water damage” and that it had water inside it when they opened the phone up, but as soon as I walk in there not a cctv camera in sight and they try to push me out of the back room!!!! Not to mention while I was in there they had a flask of water sat next to where they do the repairs!
£1500 phone now completely worthless!!!
Tech Pros Temple Fortune
Tech Pros Temple Fortune
Great service - speedy, efficient and good value for money. Very impressed
Replaced iPhone 6+ battery in 15 mins
Replaced iPhone 6+ battery in 15 mins
Very reasonable price
The members of staff tell lies
The members of staff tell lies, when I left the store the first time the watch was not sync with my phone which is why I returned to the store, I asked for a refund as everyone was too busy to deal with the issue, the next visit I left the phone and watch and on return they hadn't dealt with the issue and said my phone was locked this was not true I got angry as I had left my phone whilst I went around town.
I took everything and left as I was told the manager was not in to return the watch, eventually I returned the watch and now I am being accused of damaging the watch with water ! And the lies are unbelievable you don't care once you take your money that's the truth!!!
Be careful
My husband bought a smart watch that did not work as a smart watch it would not connect to his phone he returned the item and was told they would pair it to his phone whilst he continued his shopping around town, he returned to the man fixing a ladies screen on her phone, then he lied saying he couldn’t repair his watch as his phone screen had a lock on and he couldn’t gain access but my husband does not have a lock on his phone, we was due to leave the UK for over 3 weeks so wanted the watch to be useful during our holiday but we left it at home as no point bringing it when it didn’t work !! He had been assured that the receipt would still be valid as he needed to speak with the owner and he wasn’t available at that time.
He left the shop disappointed but trusted the mans word ! And tbh he didn’t have a lot of choice as there was no other option available at that time !
We returned from our trip and my husband took the watch and receipt with the owner who then messaged my husband to say that the watch was water logged ??!!! Which astonished us, my husband explained the back story of trying to return the watch sooner and how his staff member had lied ! And the owner would not listen and kept blaming my husband saying the watch was water damaged ! Yet the watch was left in the drawer in a box, untouched since the day he tried to get it fixed before we left !
The customer service is appalling I would recommend anyone who buys from them check their item works before leaving the shop or pray that your item doesn’t have any issues as they clearly don’t care about resolving an issue !
Very disappointed to be honest ! They appeared nice and friendly when we bought the watch !
Went above and beyond…
I was a nightmare customer, my son broke his phone to the extent I thought it was beyond repair. They were very patient and despite having to return to the store twice (not their fault), they returned the phone to as new condition and were very generous with pricing. I can’t recommend them enough. Really grateful, thank you!
Shop to go to!
Had an iPhone screen fixed from this shop and it’s worth it! Definitely worth the money for their price. Very helpful staff and will definitely recommend! :)
Motorola G5 battery replaced quickly
My Motorola G5 had a swollen battery. As Motorolas aren’t common I thought I might have to buy a complete new phone, but Tech Pros managed to get a replacement battery for a fraction of the cost the day after I took it in.
Great service from Tabish at…
Great service from Tabish at TechPro's.. We had a cracked screen on my sons tablet which was fixed and repaired within a very short space of time and was much cheaper than purchasing a new tablet. I definitely recommend them.
I found the people very professional…
I found the people very professional and helpful. My phone was done within a couple of hours which made me very happy. I would highly recommend them and will continue using them in the future.
Screen replaced on iPhone 11 with free…
Screen replaced on iPhone 11 with free screen cover - the screen works very well and completed within 50min. I didn’t loose any data etc so there was no need for back up- feels like new phone!

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