Excellent product. Easy to install. Call handler gave immediate response when testing. Thankfully haven't used in emergency yet but gives us all peace of mind.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was a very easy company to deal with. Friendly and helpful service with a quick dispatch time. Very easy to set up the GPS Alarm system and a very reasonable price compared to other companies. Al... See more
Company replied
This is the second time we have used this company. Seven years ago we used it for my mother in law and now are using them for myself. I have accidentally set it off twice and the response has been fan... See more
Company replied
Ordered over the phone on behalf of my elderly mother, after making an initial enquiry by phone to clarify which option would be best for her. Customer service was excellent on both occasions and... See more
Company replied
Company details
- Emergency Care Service
- Emergency Call Booth
- Home Health Care Service
- Home Help Service
- Aged Care
- Telecommunications Equipment Supplier
Written by the company
As the UK’s leading careline service provider, Telecare24 supports people to live safely and independently in the comfort of their own homes with our advanced digital personal alarms. Our wireless pendant alarms are quick to install, easy to use, and offer peace of mind to older adults and individuals with health conditions. Designed to promote independence, they allow people to remain in their own homes for longer. We offer a range of solutions to suit different needs, including standard pendants, fall detection alarms and GPS-enabled personal alarms for added peace of mind when out and about. With our professional monitoring team available 24/7, help is always just the press of a button away—day or night.
What we do
Written by the company
- Keeping You Safe
- We help thousands of people everyday stay safe at home. Our care team are on hand 24 hours a day, 365 days a year. When you activate our pendant or fall alarm we provide immediate assistance, whether that is providing support with the emergency services or contacting key loved ones to let them know of your situation. Our team answer pendant calls in under 9 seconds.
Order by 1pm for next working day delivery
Free Delivery on all Orders
We will delivery your alarm order on the next working day for free
Contact info
Trident Court, East Moors Road, Ocean Way, CF24 5TD, Cardiff, United Kingdom
- 0800 180 8540
- support@telecare24.co.uk
- telecare24.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best choice we ever made
We chose to move to Telecare24 from lots of choice because not only are freephone calls answered quickly but the Staff were extremely helpful, friendly and knowledgeable and each time I called the service provided has been amazing. I expected the system to take a week for delivery but it arrived by post within 24 hours! System very easy to install and looks nice too. Came with pendant wrist strap & necklace plus we received a free Key Safe too. Highly recommend.
July 10, 2026
Reply from Telecare24
Hi Hayley,
Thank you so much for taking the time to share such an incredible review!
Knowing you feel Telecare24 was the best decision you made means the world to us. We’re thrilled that your order arrived within 24 hours, that installation was easy and that you’re enjoying the key safe.
Kind regards,
The Telecare24 team
Peace of mind for daughters
My device arrived promptly. Was very easy to set up and do a test to check connection. It gives me confidence to know there is help at the push of the button on my arm. It also gives my daughters peace of mind knowing they will be informed immediately should I need them.
July 9, 2026
Reply from Telecare24
Hi Alison,
Thank you so much for taking the time to share your review!
Knowing that your pendant gives you the confidence to stay independent, while giving your daughters total peace of mind, means everything to us.
We’re delighted to hear that ordering and testing were so straightforward. We're always here whenever you or your family need us!
Kind regards,
The Telecare24 team
This is my second Telecare24 alarm
This is my second Telecare24 alarm, this time I have gone digital. The setting up was very easy - you just have to plug it in. In my situation I was unable to use the cable that connected it to my router, but on the test call I could hear the other person clearly. I wear my alarm on my wrist and it is a lot smarter than the old one with a nice lightweight strap.i am quite happy with my purchase.
July 9, 2026
Reply from Telecare24
Hi Ann,
Thank you so much for taking the time to share your feedback!
It’s great to know that the setup was effortless, the call clarity was crystal clear, and that you’re enjoying the lighter, smarter look of the new wrist strap! Thank you for your continued trust in us.
Kind regards,
The Telecare24 team
Reply from Telecare24
Hi Simon,
Thank you for your lovely feedback and for leaving us your 5-star review.
We are glad to hear that our support team was helpful.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Reply from Telecare24
Hi Monty,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Very happy with service.
July 9, 2026
Reply from Telecare24
Hi Alan,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Changnghanging the alalarm from an analoguue alarm was…
Changng from an analoguue alarm was easy and fast as it should.
July 8, 2026
Reply from Telecare24
Hi Gilles,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Excellent value for money
Excellent value for money, helpful, friendly staff. Easy to install.
July 1, 2026
Reply from Telecare24
Hi Tina,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
…Telecare24
This is the second time we have used this company. Seven years ago we used it for my mother in law and now are using them for myself. I have accidentally set it off twice and the response has been fantastic. We had no debate who to use when we decided that I needed an alarm after suffering blackouts and having a heart attack. We have just recommended Telecare24 to our daughter. I would recommend this company to anyone.
July 8, 2026
Reply from Telecare24
Hi Garry,
Wow, thank you so much for taking the time to share your story with us.
Having you trust Telecare24 for your family seven years ago, returning to us for your own peace of mind, and now recommending us to your daughter is the highest compliment we could ever receive.
We are so sorry to hear about your health struggles, but we are deeply honoured to be here for you. Please never worry about accidental triggers, that's what we’re here for!
Kind regards,
The Telecare24 team
Great device which had helped me to…
Great device which had helped me to feel safe and secure in my own home.
Helpful knowledgeable staff and a fast delivery service
Very easy to set ip
.
July 8, 2026
Reply from Telecare24
Hi Jan,
Thank you so much for taking the time to share your review!
We are delighted to hear that your setup was simple, delivery was fast, and that our team was able to help you along the way.
Most importantly, knowing that your device helps you feel safe and secure in your own home is everything to us. We’re always here if you ever need anything!
Kind regards,
The Telecare24 team
My parents have only had their monitors…
My parents have only had their monitors for a few weeks but the process so far has been excellent not least the checking of the monitors' function by your team.
July 2, 2026
Reply from Telecare24
Hi Sarah,
Thank you so much for taking the time to share your feedback!
We know how important it is to ensure everything is running smoothly when setting up care for loved ones, so hearing that the process has been excellent so far means the world to us.
Testing the monitors is a key part of making sure your parents are fully protected, and we’re so glad our team made that a seamless experience for them!
Kind regards,
The Telecare24 team
Always helpful and friendly
Always helpful and friendly. Very patient with my elderly mother. Would recommend to anyone
July 1, 2026
Reply from Telecare24
Hi Ian,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
System failed to work in an emergency
System failed to work in an emergency! The button was at fault. This incident caused me great distress and I spent over two hours on the floor.
My daughter is still trying to follow up the matter.
July 3, 2026
Reply from Telecare24
Dear Elizabeth,
First and foremost, we are deeply sorry for the distress this incident caused you. You have been a valued customer with us for 6 years, and we sincerely appreciate your loyalty. Your safety and peace of mind are extremely important to us, and we take situations like this very seriously.
Looking into your account, we can see the equipment was used, but it appears it hadn't been tested regularly. We always recommend testing your alarm system once a month to ensure everything is functioning as expected.
We can also see that our support team has been in touch with your daughter. To help make things right, we issued a £100 refund for the unused service period, upgraded you to our newest digital equipment, and applied an additional £15 discount.
We truly hope these steps have resolved the matter to your satisfaction and given you and your family full peace of mind moving forward.
Kind regards,
The Telecare24 team
Easy to understand plans and very easy…
Easy to understand plans and very easy to order. Delivery was speedy too. The set up was really easy and a lovely man called Ben answered the call to do the check. Highly recommend this company.
July 7, 2026
Reply from Telecare24
Hi Sue,
Thank you so much for taking the time to share your feedback!
We are thrilled to hear that choosing your plan, ordering, and setup were all straightforward and speedy.
We will definitely pass your lovely shoutout along to Ben, he’ll be delighted to know he made your initial test call such a pleasant experience! Thank you for highly recommending us.
Kind regards,
The Telecare24 team
Easy to order my watch alarm
Easy to order my watch alarm. Accidentally dropped it on the floor and it instigated the fall alarm. It was answered quickly and all was fine as I explained it was a mishap on my behalf.
So far I’m extremely pleased with your service.
July 7, 2026
Reply from Telecare24
Dear Mrs Jacqueline,
Thank you so much for taking the time to share your experience!
We are delighted to hear that ordering your watch alarm was simple, and it's actually wonderful that your accidental drop gave the fall detection a quick real-world test! We’re so glad our care team responded quickly and put your mind at ease. Please never worry about accidental triggers, that’s exactly what we’re here for.
Kind regards,
The Telecare24 team
Very good service and communication…
Very good service and communication once mum got the hang of it. She spilled tea down her front whilst wearing the pendant and I was notified within minutes .
June 29, 2026
Reply from Telecare24
Hi Clive,
Thank you so much for taking the time to share your experience!
We know it can take a little bit of time to adjust to using a new device, but we are so glad to hear your mum got the hang of it.
Accidents like a hot spill can happen in a split second, so we are thrilled our team was able to notify you within minutes.
Kind regards,
The Telecare24 team
Customer service is the best
Whenever I have had to ring the people who I have spoken with have been so helpful, kind and supportive.
July 7, 2026
Reply from Telecare24
Hi Judith,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Very easy to install and worked…
Very easy to install and worked absolutely as advertised.
June 24, 2026
Reply from Telecare24
Hi Helen,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
My daughter sorted it out for me doing…
My daughter sorted it out for me doing it together.Found the delivery and set up easy.It gives us both peace of mind.
July 6, 2026
Reply from Telecare24
Hi Karen,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Very good product
Very good product. Easy to set up and seems to all work very well with the tests and range etc
June 16, 2026
Reply from Telecare24
Hi Graham,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
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