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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were let down by their experience overall. Customers frequently paid in advance for products that were never delivered. Many orders remained in a "processing" status for extended periods, sometimes months, without any resolution. People reported not receiving their purchased items despite making full upfront payments. Reviewers also faced significant issues with obtaining refunds for undelivered products, with many waiting for months or even years. Communication channels were often unresponsive, leaving customers without updates or support. Some customers expressed significant dissatisfaction due to these persistent problems.

What people talk about most

Payment

Consumers find payment to be a negative experience, with many reporting that after paying in advance, they... See more

Order

Reviewers highlight significant dissatisfaction with the ordering process, frequently reporting that orders... See more

Refund

Reviewers express significant dissatisfaction regarding the refund process, with many reporting that they... See more

Product

Customers consistently express strong dissatisfaction with product delivery, frequently reporting that items... See more

Website

People report negative experiences with the website, with many reviewers calling it an unreliable website and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

telemart.pk mart is complete scam i have order anex robo on black friday and paid in advance since then order is showing in processing status no one reply i tried on their what app number, raised supp... See more

Rated 1 out of 5 stars

Telemart is a online fraud store.never buy anything from telemart. I order Induction plate with advance payment as they mentioned order will proceeds after that. It's been almost 3 month now order not... See more

Rated 1 out of 5 stars

Scam Website – Paid in Advance but No Delivery Review: I placed an order on Telemart.pk on 18 July 2025, paid in advance, and never received my item. Despite repeated emails and messages, I have... See more

Rated 1 out of 5 stars

Super Pathetic Service. We ordered MacBook Pro and made the advance payment, its more than a week no body is updating us the status nor answering our emails, calls. We ordered due to urgency and n... See more


Company details

  1. Online Marketplace
  2. Shopping Mall

Information provided by various external sources

Online Shopping in Pakistan for Mobiles, Electronics, Appliances, Watches & Perfumes at Telemart. Wide range of original products with cash on delivery and free discount card.


Contact info

1.1

Bad

TrustScore 1 out of 5

268 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.1

All reviews

(268)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered an earbuds and it’s been 7-8…

I ordered an earbuds and it’s been 7-8 days i don’t have any update of it. I only got email that your order is processed 5 days before.
Contacting again and again on there whatsapp and messenger. The guy named Samad isn’t giving any kind of response.
I’m the guy who is so used to online shopping and became customer of multiple companies, this was my first order from telemart and this is the worst i can say.
There is no value of customer today they said your parcel is shipped via LCS. I’m asking for tracking details again and again neither i got any message nor email.
When i tried to contact on their helpline number i got to know there number is not listed. Like I don’t know how to deal with this so called pak largest tech store.
Please help me someone. Give me email or anything of co-founder so i can contact him.
Order Number : 3031092906495

August 20, 2022
Unprompted review
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Rated 2 out of 5 stars

Misleading

I've just placed my order and according to them, 25% discount was applicable on VISA cards. I got no such discount and now that I've made my payment online, I'm not sure if I feel secure about it. Should have just ordered from Daraz.pk.

August 13, 2022
Unprompted review
Rated 1 out of 5 stars

Fraud and Scam Company (Stay Away)

Beware, not to pay in advance if you order anything above Rs. 10,000. You'll never get your money back and they will not issue you a refund as promised. Happened with me and they are not picking phone calls, not replying emails or tickets.

This company is on its mission to earn HARAM and they are rightly doing that. Would regret ordering anything online and stay away from this fraudulent and scam company called "Telemart".

Don't believe their brand reputation as its self obsessed paid marketing with interlinking to other brands to endorse them for money/gifts.

I had a really bad experience and customer support is actually absent.

Till this day after 30 days (more than 15 business days), I'm waiting for my money to get REFUNDED which I think they won't. Ordered headphones worth 43k and they cannot fulfil the order due to unavailability. And later they are not refunding my money, which was made via Bank transfer.

It's not worth it for me to file a case in consumer protection court. Otherwise, I'd have taken you there.

***Update***
I was finally able to get my money back after 2 months, however it only happened once I was able to contact the co-founder of the company. He was nice enough to reply my email within 2 minutes and asked the finance team to refund my money. But, to my surprise, the finance team even didn't respond to his email. So, I had to email again after 18 hours and finally did receive my money. So, I would say that the co-founders are good people but the people under them are poor professionals and don't care about customers. I would avoid purchasing online and especially paying in advance. You never know you might have to wait for months to get your money back.

July 15, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience, been 14 days for a simple delivery. The phone is in stock and was a gift for my dad which I wanted to give him before he goes on a trip. The phone never arrived and money is with them.
No customer service, no replies to my emails, nothing whatsoever! Avoid this place at all costs! REFUND ME MY MONEY!

July 14, 2022
Unprompted review
Rated 1 out of 5 stars

As-Salaam-Alaikum

As-Salaam-Alaikum
Sir many telemart par aik mobile ka order diya tha, aaj koi 10 days ho gaye han abi tak yahe status show ho reha ha jo many aap ko screenshot send kiya ha. Mare card say payment bi cut gai ha par aap ki service bhot slow or bad ha. 10 days mai aap ki team ki tarf say kase nay call kar kay ya batna bi pasnd nahi kiya kay order kes wajha say late ha. Last mujhe Wednesday ko whatsapp par reply kiya kay 2,3 working days mai order process ho jaye ga. Us kay bad mai whatsapp par msg karta hon to reply dena bi pasnd nahi kiya jaa reha. Ager kahe to FIA mai aik application day dun kay logo ko online luta jaa reha ha or aik application FBR mai day deta hon kay mare account say payment or fed tax bi cut gya ha or Mobile set bi nahi deliver kiya or aik application consumer court mai bi day deta hon.
Mubeen Ahmad Khan
Cell: 0300065xx92
Order # 3031092692724
Date: 01/07/2022

July 1, 2022
Unprompted review
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Rated 1 out of 5 stars

Placed an order for samsung galaxy tab…

Placed an order for samsung galaxy tab s8 i was told its in stock after submitting money i was told its price has gone up, paid that too, after a week i was told its not in stock and wait for refund ,its 15-16 days already up from their refund policy of 7-10 days. Still no refund. Never buy from these scammers.

June 13, 2022
Unprompted review
Rated 1 out of 5 stars

Ordered Samsung A32 online for 36598…

Ordered Samsung A32 online for 36598 and order was confirmed over the phone and after 2 days received email from abdul basit order cancelled because not in stock and tge same time they have it on there website but increased the price by 2000. Shame on you better learn the value of time and customer service than the value of product's.

May 18, 2022
Unprompted review
Rated 1 out of 5 stars

worst ever experience online shopping

worst ever experience online shopping.
I ordered a phone which was PTA approved, i paid them in full via online banking and it took them a whole next day to confirm that they have received the payment. After that, i had to follow up daily with them for the shipping details but on the third day i was told that it is shipped and you will receive it in 2 days without giving any tracking details. when I received it the box was not sealed packed, the first thing I did was to check the IMEI number with PTA and it was not activated (tax was not paid). i immediately sent an email (as this is the only way a customer can communicate with telemart) to them and still waiting for a confirmation on the taxes. I have a phone which I cannot use. i paid for something which is of no use to me and there is no means to contact telemart other than their pathetic ticketing system. it is an extremely frustrating and the worst customer experience i had with any online shopping store.

March 10, 2022
Unprompted review
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Rated 5 out of 5 stars

I got my vivo 33s from telemart

I got my vivo 33s from telemart. Great experience and on time delivery.
Fully satisfied with my order Fast delivery service and product is 100% original..fully recmended for everyone

December 21, 2021
Unprompted review
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Rated 5 out of 5 stars

Received

Received. Satisfied with my order... will order more soon

November 24, 2021
Unprompted review

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