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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were let down by their experience overall. Customers frequently paid in advance for products that were never delivered. Many orders remained in a "processing" status for extended periods, sometimes months, without any resolution. People reported not receiving their purchased items despite making full upfront payments. Reviewers also faced significant issues with obtaining refunds for undelivered products, with many waiting for months or even years. Communication channels were often unresponsive, leaving customers without updates or support. Some customers expressed significant dissatisfaction due to these persistent problems.

What people talk about most

Payment

Consumers find payment to be a negative experience, with many reporting that after paying in advance, they... See more

Order

Reviewers highlight significant dissatisfaction with the ordering process, frequently reporting that orders... See more

Refund

Reviewers express significant dissatisfaction regarding the refund process, with many reporting that they... See more

Product

Customers consistently express strong dissatisfaction with product delivery, frequently reporting that items... See more

Website

People report negative experiences with the website, with many reviewers calling it an unreliable website and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

telemart.pk mart is complete scam i have order anex robo on black friday and paid in advance since then order is showing in processing status no one reply i tried on their what app number, raised supp... See more

Rated 1 out of 5 stars

Telemart is a online fraud store.never buy anything from telemart. I order Induction plate with advance payment as they mentioned order will proceeds after that. It's been almost 3 month now order not... See more

Rated 1 out of 5 stars

Scam Website – Paid in Advance but No Delivery Review: I placed an order on Telemart.pk on 18 July 2025, paid in advance, and never received my item. Despite repeated emails and messages, I have... See more

Rated 1 out of 5 stars

Super Pathetic Service. We ordered MacBook Pro and made the advance payment, its more than a week no body is updating us the status nor answering our emails, calls. We ordered due to urgency and n... See more


Company details

  1. Online Marketplace
  2. Shopping Mall

Information provided by various external sources

Online Shopping in Pakistan for Mobiles, Electronics, Appliances, Watches & Perfumes at Telemart. Wide range of original products with cash on delivery and free discount card.


Contact info

1.1

Bad

TrustScore 1 out of 5

268 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.1

All reviews

(268)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Absolutely pathetic

Absolutely pathetic! Held my money hostage for 2 months now, still no sign of a refund at the time of the writing of this review. Thought I'd do my part and save others from the anxiety that i had to go through. Never pay these mofos upfront! Never! Halal roti kamatay ho tou inkay haathon zaleel hojao gay!

November 10, 2021
Unprompted review
Rated 3 out of 5 stars

Too Slow, even turtle is faster

Well, they are very slow comparing with current competitive market. Where other brands deliver your products within 2 days, Telemart takes 5-7 days. And their support channel is cherry on top, they reply after 2,3 days for a single message.

November 3, 2021
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. I placed order weeks ago until now i have no update while the payment got deducted already. I tried their support phone number multiple times which they don't pick at all. I tried their support dashboard after 2 days of waiting they sent a copy/paste message and then closed the ticket themselves. I created another ticket and up till now there is no response from their side. I'd like to say that Telemart is HEAVILY OVER SELF OBSESSED ONLINE STORE PROVIDING WORST SERVICE.

I WON'T BUY EVER AGAIN FROM Telemart

November 3, 2021
Unprompted review
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Rated 5 out of 5 stars

Best Quality Products i Ever Seen in...

Best Quality Products i Ever Seen in this amazing Price, i buy a smart band for my daughter she realy very happy to use bcz in this price band have many of features and delivery also very fast. Just one thing I msgs on whtsapp they didn't reply May be busy .otherwise all my experience is perfect.

November 2, 2021
Unprompted review
Rated 1 out of 5 stars

Fake and Fraud Website.

They have the very worst service ever, I have ordered Infinix Hot 11s and paid them via credit card but they did not deliver it to me even after 5 days when I email them they always reply to me with an auto-generated email, and they blocked my number on their UAN 021-111-662-453, they did fraud with me.
They fraud me of Rs. 27698.
Do not buy anything from this pathetic website.

October 30, 2021
Unprompted review
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Rated 1 out of 5 stars

They delayed my delivery by 11 days

They delayed my delivery by 11 days. Provide little to no customer service. And only notified me the issue of the late delivery after 8 days only when I got into their asses to send me the product.
All in all, telemart has good selections of product but I would not be buying from them online because they do not have good structure when it comes to their stock inventory.
So please order at your own risk

October 29, 2021
Unprompted review
Rated 1 out of 5 stars

What type of tech store they are…

What type of tech store they are running? Worst pathetic customer support. I've already paid from my credit card worth 47k. It's been 8 days not received my order. Since I keep on calling them and generate a ticket from their support center. But not getting a single response. I request everyone please don't buy from this store.

October 27, 2021
Unprompted review
Rated 1 out of 5 stars

worst support and service

worst website . ordered airpods pro 10 days ago and still in processing and talked to the customer support they said that it will be processed in 1-3 days . its been 10 days still in processing worst customer support and service !

October 16, 2021
Unprompted review
Rated 1 out of 5 stars

The timeline on their website is…

The timeline on their website is totally deceptive. Do not believe what they say about delivery on their website.

I ordered SONY HEADPHONES 5 days back, on their website delivery time was 24-72 hours. It's been 5 days and I am still waiting for delivery.
All I hear from their customer support is processing/looking into it/working on it/under process nothing concrete.

Order # 2021107350505

October 7, 2021
Unprompted review
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Rated 1 out of 5 stars

They are having so bad service i waited…

They are having so bad service i waited a week for my order to deliver when after a week i said they cancel it. I first time try telemart but they show there worst face. Now i will try daraz much more better than that telemart. And on daraz prices are much more cheper

September 24, 2021
Unprompted review
Rated 1 out of 5 stars

Accept order without availability of…

Accept order without availability of sockets in there inventory. And ask for advance payment after payment is verified then your order is switched to deep sleep 💤. Your block 🚫by there customer support all channels like phone call 📲 email 📧.
Full of scam web site

September 3, 2021
Unprompted review
Rated 1 out of 5 stars

Pathetic customer service!

Pathetic customer service!! I ordered AirPods on 8th of August and was expected to receive them in 2-3 days but after some immense stressful weeks and constant calls and messages to them (which btw they barely respond to), I received my airpods on 26th of August.
Never buying from them again. Take care of your mental health and do not buy for them if you want to avoid undue stress!

August 26, 2021
Unprompted review
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Rated 1 out of 5 stars

One of the worst ecommerce platform to…

One of the worst ecommerce platform to shop with. Contacted them regarding some details of a product on azadi sale. Its been a week still still did not get any reply on whatsapp for my query. Reached out via facebook and they said prices are updated now.

Hire better people in your CS department.

Jhoot k paon ni hoty, 4 din wait krny k bd whatsapp pr reply aata hai "Automated reply… We are not available". 4 din k bad kon automated reply set krta hai? Bs awaam ko bewaqoof bana rahy hein.

You lost a 20k sale + a potential loyal customer.

August 20, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered a product 2 months ago

Ordered a product 2 months ago, they asked for advance as that was an expensive product (60k+) I sent them 25k in advance. Now it's been 2 months and they haven't sent me the product. They have stopped replying on Email or WhatsApp. They do not pick my call from my number, and when I call from another number they say that product will be dispatched in an hour but nothing happens. I asked for a refund 3 times and they say I have to wait for a few days.

August 17, 2021
Unprompted review
Rated 1 out of 5 stars

Poor service

I purchased mobile phone from telemart and now 5 days passed away and they did not deliver my order.
I experienced very poor service from telemart.

August 10, 2021
Unprompted review

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