I’ve been in touch with customer service several times. Two times I have lost my phone and needed urgent help to get a new SIM card. Both times the crew at customer service has been extremely helpful... See more
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See what reviewers are saying
Every interaction with Telness was easy and simple. They were able to solve even very complex issues with very little effort on our part: we just had to clearly explain the problem and the outcome we... See more
Company replied
Telness's customer experience can be summed up with one sentence: Why can't all phone providers be this simple to work with? It is embarrassing to see how far Telness is ahead compared to other B2B op... See more
Company replied
Sat with me on support for a long time, ever helpful, interested, coming up with crazy ideas to solve really complex problems. Best support I've ever gotten probably.
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Company details
About Telness
Written by the company
Telness är företagarens självklara digitala mobiloperatör. Genom att ge företagaren en överlägsen service och erbjuda enkla och innovativa mobila operatörstjänster, hjälper vi hen att driva sina affärer så smidigt, effektivt och professionellt som möjligt.
Vi erbjuder mobilabonnemang, mobiltelefoner, mobil växel, mobilt bredband och M2M/IoT-kort för företag.
Contact info
Kungsgatan 60, 11122, Stockholm, Sweden
- support@telness.se
- telness.se
4.7
Excellent
653 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Telness works hard to achieve the very…
Telness works hard to achieve the very best experience, and it shows!
January 20, 2019
Unprompted review
Reply from Telness
Thank you so much for your incredible review! We are happy that you are satisfied with us. Best regards from Jessica and the rest of the Telness-team!
Best telco-company in the world
Best telco-company in the world! Huge fan of their true customer focus! Sanna
January 18, 2019
Unprompted review
Reply from Telness
Thank you very much Sanna! Our customers are the most important part of our business. We are so happy that you are satisfied with us! Best regards from Jessica and the rest of the Telness-team!
A super simple no-fuzz solution for…
A super simple no-fuzz solution for corporate phones.
January 18, 2019
Unprompted review
Reply from Telness
Thank you Ludvig - that is exactly what we are trying to achieve! We are happy that you are satisfied with us. Best regards from Jessica and the rest of the Telness-team!
Great product!
Telness has such a great offering with easy setup and fast support that the other telecom providers can't compare to. I can really recommend them!
January 18, 2019
Unprompted review
Reply from Telness
Thank you for your kind words Mattias, we are very happy that you are satisfied with us! Best regards from Jessica and the rest of the Telness-team!
A flawless customer experience
Excellent service and flawless customer experience. Once you have tried you will never go back. I warmly recommend Telness!
January 18, 2019
Unprompted review
Reply from Telness
Many thanks Elisabeth, there is no better review than happy customers! We hope that you will stay with us for a long time!
Reply from Telness
Thank you so much - that is exactly what our vision is! Best regards from Jessica and the rest of the Telness-team!
Simple, fast, smooth
Simple, fast, smooth and great support. Wouldn't even compare Telness to any of the other telecom operators we have used. Another level of digital and customer centered mindset.
January 18, 2019
Unprompted review
Reply from Telness
Thank you so much for your kind words Christoffer! There is no better review than happy customers! We hope that you will stay with us for a long time! Best regards from Jessica and the rest of the Telness-team!
Telness is such a professional company…
Telness is such a professional company and so quick and easy.
The focus on their customer are admirably.
They are a really good rolemodel in the telecom industri.
January 18, 2019
Unprompted review
Reply from Telness
Wow thank you for your kind words Helene! We are happy that you are satisfied with us! Best regards from Jessica and the rest of the Telness-team!
Telness is what all campanies need
Telness is what all campanies in Sweden need. A mobiloperation that really cares about their custumer. I hope they will end up by also offering B2C solutions.
January 18, 2019
Unprompted review
Reply from Telness
Thank you Annika! There is no better review than happy customers. Best regards from Jessica and the rest of the Telness-team!
Really great service and perfect…
Really great service and perfect solution for invoice, we are a small company and had the different operators and now we have all the same on one invoice!
January 18, 2019
Unprompted review
Reply from Telness
Thank you, we are very happy that you feel satisfied with us! We hope that you will stay for a long time <3 Best regards from Jessica and the rest of the Telness-team!
Fantastic customer support
Fantastic customer support. Really nice and freindly and problem solving. So much more then you expect from a teleoperator. New as a customer, so cant say so much yet about their services.
January 18, 2019
Unprompted review
Reply from Telness
Thank you so much for your kind words Malte! Since we believe that the most important part of our business is our customer - what is more important than to take care of them? Best regards from Jessica and the rest of the Telness-team!
I recently signed with Telness and I am…
I recently signed with Telness and I am impressed by how smoothly the transfer was done. My choice of Telness is based on the simplicity of the service. On ”My page” I have a total overview of my mobile usage - and it is easy to find what you are looking for. I am looking forward to my first invoice when I will see that I’m also saving money!
January 18, 2019
Unprompted review
Reply from Telness
Thank you Ditte! We believe that is exactly how it is supposed to be! We are also superhappy that you are satisfied with us and hope that you will stay with us for a long time! Best regards from Jessica and the rest of the Telness-team!
Smooth and working perfectly!
Smooth and working perfectly!
They helped us to go from an old solution into a new modern one.
Great support and easy to use!
January 18, 2019
Unprompted review
Reply from Telness
Thank you so much Henrik, we are glad that you feel satisfied with us and hope that you will stay with us for a long time! Best regards from Jessica and the rest of the Telness-team!
I am a small business owner and changed…
I am a small business owner and changed providers to Telness a year ago and must say they are widely different from others. Much easier to work with, and great customer service. I am very pleased and would recommend them to anybody.
January 18, 2019
Unprompted review
Reply from Telness
Thank you so much for your kind words Helena, it means very much to us. What you describe is our vision and how we believe telecom should be! Best regards from Jessica and the rest of the Telness-team!
Reply from Telness
Thank you so much for your kind words Victor - they mean a lot to us! Best regards from Jessica and the rest of the Telness-team!
Great costumer service and satisfying…
Great costumer service and satisfying product!
January 8, 2019
Unprompted review
Reply from Telness
Thank you so much for your kind words! We are happy that you want to follow us on our journey! Best regards from Jessica and the rest of the Telness-team!
Excellent service!
January 8, 2019
Unprompted review
Reply from Telness
Tack för ditt fina omdöme och vad glada vi blir över att ha gjort dig nöjd! Varma hälsningar från Jessica och resten av Telness-teamet!
What a positive surprise
To me, this is the best customer service provided by a Telecoms company. And I have experienced many (living on 3 different continents so far and switching plenty of times).
It's an easy handle of the account and great flexibility with price plans. I wouldn't have believed this is even possible, - the industry has clearly innovated to be much more customer-focused!
June 4, 2018
Unprompted review
Reply from Telness
Wow, thank you so much Kim! Your words made the whole team cheer ❤️😃
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