I can only day that everything was perfect ! The quality, the Communications, the price, the shipping! (Excuse me for writing in English:) Many thanks, Erik H.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
very poor delivery service, the delivery day of the goods was continuously moved on and the responses from teltec to my questions happened only after a very angry email from me.
Company replied
Ordered a Sony PMW-EX1R and a Sachtler tripod at Video Data, contacted them in English, even though it's a German shop: they helped me very good and paid by bank. Next day the payment had arr... See more
I bought a 'Sennheiser AVX Digital Wireless Interview Set (with a Case)' over the phone for an urgent documentary film work. I spoke to Ms. Gabriele Kliebe who was very polite, friendly, and helpful.... See more
Company replied
Company details
- Audio Visual Equipment Supplier
- Camera Repair Shop
- Camera Store
- Cinema Equipment Supplier
- Photo Shop
- Video Camera Repair Service
About Teltec AG
Written by the company
Die Teltec AG ist seit 1993 der zuverlässige B2B-Spezialist für innovative IT- und audiovisuelle Lösungen, in allen Bereichen der Broadcast- und Filmtechnik in Deutschland und Österreich.
Als Systemlieferant für alle Belange rund um das bewegte Bild vertritt Teltec alle namhaften Hersteller der professionellen Medienbranche und bietet Kameraleuten, Fernsehsendern, Hochschulen, Freelancern und Industrieunternehmen die passende Produktionstechnik und den fachkundigen Service an – und dies in der kompletten Breite marktrelevanter Kamera-, Video- & Postproduktionstechnik.
Teltec bietet ein erstklassiges Produktsortiment, egal ob Profi-Camcorder, Full-Frame-Kamera, Kamera-Drohne, Objektiv, Stativ, Gimbal, Mischer und jegliches Kamerazubehör. Im größten Online-Shop der Branche sind 20 000 Produkte aus den Bereichen Audio, Video & Broadcast von über 370 Herstellern erhältlich. Bei uns finden sich hochwertige Produkte für Profis von führenden Herstellern wie ARRI, ATOMOS, BLACKMAGIC DESIGN, CANON, DJI, MANFROTTO, PANASONIC, RED, SACHTLER, SONY und vielen mehr.
Die beliebtesten Kategorien!
Contact info
Peter-Sander-Str. 41c, 55252, Mainz-Kastel, Germany
- +49 6134 58 448-0
- shop@teltec.de
- teltec.de
4.5
Excellent
2K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best store!
May 31, 2024
Super Service
May 22, 2024
Reply from Teltec AG
Hey,
unsere Kollegen legen großen Wert auf den ausgezeichneten Service.
Danke für die tolle Bewertung.
Dein Teltec Team
Never again, untrustworthy shop
I bought a microphone from this store which was supposed to be delivered to my apartment via UPS. After a week, I received a notification from UPS that the package was delivered. I opened the notification just to see that the photo uploaded by UPS courier was of a different house. So they delivered to the package to an address which was not matching with the delivery address and then they confirmed this by adding a photo of the package delivered to the wrong house. So I contacted the shop and told them about the situation, they told me that this is not their mistake and it is UPS’s mistake so there is nothing they can do. After a long discussion, they told me they will contact ups and keep me updated. It was more than almost 2 months ago and I have not recieved a single email from them still. This is how they value their customers, do not buy anything from this store, I am incredibly disappointed and frustrated.
March 19, 2024
Unprompted review
Top Service
April 15, 2024
Reply from Teltec AG
Hey,
vielen Dank für deine Bewertung! Wir freuen uns, dass du mit unserem Service zufrieden bist. Wenn du weitere Fragen hast oder Unterstützung benötigst, sind wir gerne für dich da!💙
Viele Grüße
Dein Teltec Team
The care
I especially liked the attention, speed and care with which they communicate. And I also really liked the prices...
April 4, 2024
Reply from Teltec AG
Hi Miguel,
thank you for your kind words! We're glad to hear that you appreciated our attentive, speedy, and caring communication. Providing excellent service is our priority, and we're happy to know that you found our prices appealing as well. If you have any further questions or need assistance, feel free to reach out. We're here to help! 💙
Best regards!
Your Teltec Team
Reply from Teltec AG
Hi Dan,
thank you for your kind words! We strive to provide professional service to all our customers. If you have any further questions or need assistance, feel free to reach out. We're here to help!💙
Best regards
Your Teltec Team
Very helpful and professional support
Very helpful and truly professional support. I recommend it to anyone who needs it, fully satisfied.
March 18, 2024
Unprompted review
Reply from Teltec AG
Thank you for your top evaluation, that's really kind.
Good pricing and product ordering was…
Good pricing and product ordering was easy and reasonably prompt delivery to door...
March 1, 2024
Reply from Teltec AG
Hey Ruby,
thank you for your feedback! We're glad to hear that you found the product ordering process easy and that your delivery was reasonably prompt. At Teltec, ensuring a smooth experience for our customers is our top priority.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! 💙
Best regards
Your Teltec Team
I got my order after 8 months..
I got my order after 8 months... Sure it doesn't seem a Teltec issue, but I may consider I should have known before, and specially It shouldn't have been marked "on stock"... Wich in my sense, was a big mistake.
February 22, 2024
Reply from Teltec AG
Hello and thank you for your feedback. Please consider that the item Decimator Design 12G-CROSS was never been shown on stock. We always shown its availabilty “on request“. Through the waiting time we provided you with new informations regarding the delivery time as far as we received new information. We are very thankful for your patience through this time and wish you all the best with it after you received it. Sincerly your Teltec Team
Friendly and expeditive staff
February 23, 2024
Reply from Teltec AG
Hi Jure,
thank you for your feedback! We're glad to hear that you found our staff friendly and efficient. Providing excellent service is our priority, and we're pleased that we could meet your expectations. If you have any further questions or need assistance, feel free to reach out. We're here to help! 💙
Best regards
Your Teltec Team
Very quick, very smooth
Although we've made our order from another country, the Teltec team was very quick to ship our order. Everything went really smoothly and the price was also quite good. I definitely recommend them.
February 20, 2024
Unprompted review
Reply from Teltec AG
Hi Tamás,
thank you for your positive feedback! We're delighted to hear that despite your order being from another country, we were able to promptly ship it to you. It's wonderful to know that everything went smoothly and that you found our price to be satisfactory. We appreciate your recommendation and look forward to serving you again in the future! If you have any further questions or need assistance, please don't hesitate to contact us. We're here to help! 💙
Best regards
Your Teltec Team
I checked beforehand whether you ship…
I checked beforehand whether you ship to Greece. Once i received a confirmation, I set my order and received it fairly fast.
January 24, 2024
Amazing selection of gear.
Fast service, clear communication and great price-setting. Amazing selection of gear.
January 25, 2024
Reply from Teltec AG
Hi Walter,
thank you for your kind words! We're glad to hear that you appreciated our fast service, clear communication, and competitive pricing.
We take pride in offering a wide selection of high-quality gear to meet our customers' needs. If you have any questions or need further assistance, feel free to reach out. We're here to help! 💙
Best Regards
Your Teltec Team
Always a great experience to deal with…
Always a great experience to deal with the customer service. English speaking and very friendly people.
January 25, 2024
Excellent service
Excellent service. Very quick delivery. Will work with them again. Thanks
January 15, 2024
Teltec hat alles
Teltec hat alles, Mitarbeiter kennen alles.
Stop looking anywhere else …
January 5, 2024
Reply from Teltec AG
Hey,
vielen Dank für die positive Bewertung! Unser Team investiert viel Engagement, um nicht nur ein tiefgehendes Verständnis für unsere Produkte und Dienstleistungen zu entwickeln, sondern auch sicherzustellen, dass unsere Kunden eine erstklassige Erfahrung machen. 📦📷
Wenn weitere Fragen auftauchen oder du zusätzliche Unterstützung benötigst, stehen wir dir jederzeit zur Verfügung. Wir schätzen dein Vertrauen in Teltec.😊💙
Herzliche Grüße
Dein Teltec Team
Excellent Service!
December 27, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.