Temple & Webster Reviews 

13,104
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,300 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and value of the products, finding them to be stylish, sturdy, and often exceeding expectations for the price. The ordering process is frequently described as easy and straightforward, with many appreciating the wide range of choices available. People are also very satisfied with the delivery service, noting its speed, efficiency, and good communication regarding tracking and updates. However, some customers also noted issues with delivery, including revised times, items being left when no one was home, or problems with tracking details. A few other people also felt that returns for damaged items could be challenging, with difficulties in arranging pickups or receiving full refunds.

What people talk about most

Product

Consumers find product quality to be largely positive, with many praising the high standard, sturdiness, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction with the high standard... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Price

Customers consistently note positive experiences with price, finding them competitive, affordable, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great prices & good quality furniture. Delivery should be free & more precise delivery times. We ordered 8 pieces of furniture, one set of which was delivered on a different day & we weren't home. Wa... See more

Company replied

Rated 5 out of 5 stars

Super happy with this Temple & Webster wardrobe! It was pretty easy to put together (which is rare for flat packs), and once it was up it actually looked much more premium than I expected. The Hampt... See more

Company replied

Rated 5 out of 5 stars

Temple & Webster is my new favourite place to shop online. The quality & value, of what I've purchased so far, their prompt delivery & quick response to any issues I've had has been so good, I'll ne... See more

Company replied

Rated 5 out of 5 stars

Purchasing online with Temple & Webster was easy! Once I’d chosen my beautiful bedding, Inreceived a confirmation, and shortly after, a tracking advice. My order was received just a week later, which... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Lighting Store
  4. Living Room Furniture Store
  5. Mattress Store
  6. Rug Store

About Temple & Webster

Written by the company

Imagine a one-stop destination for beautiful living at fantastic prices. Temple & Webster is Australia’s largest online retailer in the furniture and homewares market, with over 200,000 products on offer from over 500 suppliers, including direct sourcing capabilities through a private label division. Our vision is simple: to be the first place Australians turn to when shopping for their home.
  • $25 off your first order when you sign up for our email newsletter.
  • Fast delivery across Australia.
  • 200,000+ products to suit every style and budget.
  • Curated collections and style advice.
  • World-class customer service.
  • Stress-free 30-day returns on most items.
  • Sale events, with savings of up to 70% off.

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Written by the company

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.5

All reviews

(13,104)

1,201 reviews in the last 12 months

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Rated 5 out of 5 stars

Always kept in touch with when item was…

Always kept in touch with when item was due to be delivered. Arrived on time and it great order.

July 1, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Jayne, we love to hear that! So glad we could keep you in the loop and that your item arrived safely!

Rated 5 out of 5 stars

Ordered a quilt cover and was advised…

Ordered a quilt cover and was advised there would be delays. I was offered alternatives at a discounted price, but opted to wait. They kept me updated the whole time. Very happy I waited, the quilt cover is beautiful.

July 1, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Melissa, so happy you decided to wait and are loving the gorgeous quilt!

Rated 5 out of 5 stars

Kids table and chairs set

I bought a child’s table and chairs set. It turned out to be stylish and packed with great features. The best thing was, I paid for it one evening and it arrived the second morning. Great service

July 1, 2026
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Reply from Temple & Webster

Hey Gail, woohoo, so happy you're loving the stylish kids table and chair set!

Rated 5 out of 5 stars

Purchasing online was simple with Temple and Webster

Purchasing online was simple with Temple and Webster.
They have..
A fantastic range of products
A quick reasonable delivery service, even down here to Tassie
An uncomplicated website

July 1, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Gillian, we love to hear that! So happy you found our site simple to use and loved our fantastic range!

Rated 5 out of 5 stars

Fast

Fast, no hassle delivery, Thankyou to the delivery driver who used his smart mind and popped it in my shed as it was raining. 💯👍 With my purchase, absolutely comfortable and at a really great price.

June 29, 2026
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Reply from Temple & Webster

Hey Clare, wow, huge shout-out to that fantastic driver! So happy the process was a breeze and that you're loving the item!

Rated 5 out of 5 stars

Easy to order

Easy to order and was quick with tracking supplied not long after order and delivery not far after that items easy to assembly for DIY handy person. quality was high standard in all there items.

July 1, 2026
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Reply from Temple & Webster

Hey Wayne, yay, so happy it was easy to order and that you're loving the new items!

Rated 5 out of 5 stars

Stylish Lamp

Great quality and fast delivery

June 30, 2026
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Reply from Temple & Webster

Hey Nancy, wow, thank you so much—so happy you're loving your stylish new lamp!

Rated 5 out of 5 stars

Happy with purchase

Our purchase was more affordable overall compared to local companies. It was exactly what we were looking for and was delivered really quickly. The bed is sturdy and was easy to put together.

June 30, 2026
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Reply from Temple & Webster

Hey Kelly, so happy you're loving the bed, and thank you for the glowing shout-out and love!

Rated 1 out of 5 stars

Terrible after sale delivery service

Terrible after sale delivery service. I have been given 4 different delivery dates for my order in the space of 2 days. I am undergoing medical treatment and I need an exact date. The human online assistant simply logged out without answering a question. The chat bot continually gave inaccurate information. This has been an extremely stressful situation and I will never use them again. Terrible customer service.

I just tried using the email address below as requested and comes back as undeliverable. What a surprise. This mob are absolute cowboys

June 30, 2026
Unprompted review
Temple & Webster logo

Reply from Temple & Webster

Hey there, we’re here to help. Please email care.socialmedia@templeandwebster.com.au with SMQ Ch in the subject line so we can find your order quickly.

Rated 5 out of 5 stars

Beautiful sturdy lamp …

Very happy with the quality and sturdiness of this lamp. It looks great, perfect for my apartment entry. Ordering was easy, even for me at 67!
Delivery service was excellent and well packed.

June 30, 2026
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Reply from Temple & Webster

Hey Sandra, Aw, thank you! So happy it was easy and that you're loving your new stunning lamp for your entry!

Rated 5 out of 5 stars

Great chairs and service

Great chairs and service. The quality was excellent

June 30, 2026
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Reply from Temple & Webster

Hey Laura, yay, we're absolutely delighted you love the chairs and our service!

Rated 5 out of 5 stars

Bar stools

Comfortable and beautiful rattan back bar stools.
Reasonably priced.

June 30, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Kumi, so happy you're loving the rattan bar stools—enjoy your space!

Rated 5 out of 5 stars

Beautiful white bedspread

This bedspread looks beautiful it looks very classy on the bed then dress it up with extra cushions for the wow factor.

June 30, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Judith, extra cushions are the perfect touch—love how you're styling it for that ultimate wow factor!

Rated 5 out of 5 stars

Compny always has best quality fast…

Company always has best quality fast delivery and often has sales I have not once been disappointed by them

June 29, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Jessica, Aw, so happy to hear that—your review has brightened our day! Thank you so much for the shout-out!

Rated 5 out of 5 stars

Very easy to order beautiful…

Very easy to order beautiful uncomfortable sheets. I highly recommend to anybody.

June 29, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey James, so glad ordering was a breeze, and fingers crossed that was a typo for comfortable sheets!

Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery

June 28, 2026
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Reply from Temple & Webster

Hey Alicia, woohoo, that's exactly what we like to hear! Enjoy your new finds!

Rated 5 out of 5 stars

Every thing I have purchased from…

Every thing I have purchased from Temple &Webster I have love, love ,loved.I couldn’t have ask for a better online shopping experience. I wouldn’t hesitate purchasing from them again

June 28, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Jaana, Aw, this completely made our day! So happy that you love, love, love everything!

Rated 5 out of 5 stars

Delivery was quick

Delivery was quick. Easy to assemble. Love the look and fits the space nicely.

June 27, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Cullen, yay, that is exactly what we like to hear! So happy you love how it looks in your space!

Rated 1 out of 5 stars

It said the delivery isn’t till August…

I ordered the wardrobe in June and It said the delivery wasn’t until August 27th. However I needed it a.s.a.p I wrote a review explaining this and I was contacted straight away by a lady named Helen who gave me options and managed to get the wardrobe shipped to me in early July which I am so appreciative of. Highly recommend temple and Webster great furniture and lovely staff.

June 27, 2026

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