Temu Reviews 

They have endless promotions when you open the app, but don't honor their promotion prices. They will promise to give you a rebate or a coupon if you purchase a certain number of items...after you do they won't honor it and will tell you, you have to buy more to recieve the discount. They were advertising shoes for $4 to $6 with free shipping. After I bought the items on sale, they jacked the price up to $15 and added shipping. I asked the customer representative and showed screenshot. She said the deal was timed. I told her I had purchased it and checked out within that time. She still said it was justified to triple the price after I had checked out and charge shipping. I requested a refund. They said they wouldn't give the money back for a week.

Oh yeah, and if they fill out a ticket, you'll get an email explaining their representives are intelligent and its YOUR fault something went wrong. This goes against their quality and shipping "guaranteed" policies. The representative told me to get a video camera and find my packages on my own.

Update: After Trust Pilot review Temu contacted me and told me it was my fault. They admitted the promotional price is not what they charge and their prices are higher in the cart. They told me please be more careful about my choices.

Temu offered me 8 free gifts which I chose, but to receive them I had to buy one more product. I bought it and only received 2 of the 9. Eight items were free, and I bought one. I never received any of the seven items they were supposed to send me.

I tried to live chat, but a fee of $9.99 to live chat. What a scam! Temu promise 8free gift for a minimum purchase which I did in time frame they requested. They only sending minimum item that I paid for and no records of the free gifts I picked.
This is a scam and a straight fraud. I am so mad. But there is no customer service to make official complaints. You replied contact live chat, but asking for more money of $9.99 to live chat. That's boo boo to have to pay to live chat!

I placed an order with Temu and was told to choose 8 free gifts. My order does not include 6 of those gifts and are no where to be found on the order I submitted. I did receive two of the FREE gifts and 2 more are on their way according to a shipping notice. I have been charged $30 shipping for the 2 FREE items which are extremely light weight and did not even require a box. I’m still curious about the 6 FREE items I chose that have vanished from my order.

I pushed the button by mistake and immediately cancelled order but Temu refused to refund the money. I have tried for 3 weeks. I haven't ordered anything else but they sent an order I didn't authorise or want and refuse to give back the money. They did send me free gifts that I looked at and I thought might be ok but I didn't order them but they just sent them and charged me
I can only say. Don't.. just don't have anything to do with Temu.
Dishonest practice
Just to be clear Temu have refused in person after talking to several people and escalated to several people. Just do yourself a favour and don't use Temu

I have mixed experience with Temu. When buying look at sizes and you won't be disappointed. My problem is free gifts and how you get them. I went to farmland for first time and they offered me 4 free gifts. I had to water plants and when you reached 100% you got the free gift. To get water you make orders of course and other challenges you do. In rewards I was given a bunch of water from past orders. It brought me up to 99.8%. Stupid me thought i only need 2% more and that wasn't bad. Wrong! I got to 99.9% but now they reduce the watering to a fraction of what it was. After ordering a couple of hundred (that were stupid me comes in) I got to 100% but instead of winning the prizes it went to 99.95 then 99.98. Now when I water it advances me .002 of the .01% i am sitting on needing 23% to I hope would get me the prizes but to do that I would have to order another couple $100. Im done being stupid. So I ave 3 days to reach that 100% level and I'm pretty sure that if I did it would go to 99.99% then 99.995%. Buy the 4 gifts and you'll save yourself money. Also the calender where you have 8 gifts free. When you reach a gift on the calender . Its not free. I ou have to make an order with a specific amount to get it and all the other free gift you get to. NOTHING IS FREE. I still like many temu products but I'm done playing games.

I thought i was getting some free items but that did not happen, what a scam! And their site is so annoying with all the “free deals” etc. very distracting and hand to use and you don’t get any of those “free” items. I won’t be shopping with them again.

Deceptive gift awards that must be accompanied with a purchase. I got caught by this, they have no intention of sending the gifts they promised, small print and sleight of hand. I will finish my last business soon then delete the app. Some items were excellent. My night vision goggles are well made. Sizes are worse fault, a pot held in a hand to look large is palm sized. deception and lousy photos help this con. I conclude that they are Ferengi, let the
buyer beware

FREE GIFTS BIT MISLEADING AS YOU NEED TO PURCHASE MULTIPLE TIMES TO GET THEM ALSO AGGRESSIVE ADVERTISING ANNOYING.
TIME TO DELIVER CAN BE VERY LONG ESPECIALLY FROM CHINA ETC

WARNING TO ALL USERS: Temu’s "Flash Sale" are a complete trap!
​I won a hand mixer through a official Temu promo game. When it arrived, it was completely DEAD ON ARRIVAL (DOA). I immediately recorded clear video proof showing the mixer plugged into a working socket and not turning on at all.
​When I reached out to Temu Support for a replacement, they:
​ACCUSED ME OF LYING and claimed it worked fine when shipped.
​REFUSED an exchange or replacement.
​Since I desperately needed the tool and Temu abandoned me, I took it to a repair technician. Diagnostic showed internal factory damage. The repair cost me nearly $200 out of my own pocket!
​NOW, after I threatened to take this to consumer rights agencies, Temu suddenly asks me to SHIP BACK MY ALREADY REPAIRED MIXER (which I just fixed with my own money!) with zero guarantee of a refund, offering a insulting $15 store credit instead!
​Temu uses "free gifts" to dump broken warehouse junk on users, refuses to take responsibility, and now wants to steal an item I spent $200 fixing! Absolutely unacceptable customer service and unfair commercial practices.
​Order ID: PO-208-12255113704310200
Fix this immediately and reimburse my losses!

The worst part regarding Temu is their shady sales tactics to get you to place additional orders! The free bonuses you “win” through games on their website always requires you to shop for your gifts and once you are on the hook-excited about all the items you are getting for free they make you place an order within a certain dollar amount in order to qualify for the free items they have told you were winnings they promised to you! It’s only after you place another order is when you realize all the free items you wasted time ordering are nowhere to be found on your order history and you were scammed again. Shame on me for continuing to fall for their shady tactics-I hope anyone reading this learns the lesson a lot faster than I did!!!!These cheap prices are enticing but trust me, the quality of product doesn’t last for long- you will be lucky for a one time wear on clothes, maybe more if you don’t wash!

I did the promotion the calender to get 8 free gifts I started off buying the coffee then choose my free 8 gifts it took almost a month to get my coffee but I had to earn a thousand points a day to get my free gifts Finley I did everything so I couldn't them they said it was over n I get no free gifts I was pissed there adds are a lie there promotion are a lie I'd rather buy from Amazon

Every item is very cheap plastic type material. The othes are NOT AS SHOWN. It's a rip off.
I ordered even shoe racks. They arrived with no hardware to assemble..Do NOT waste your money here.
I lost a fortune thinking these were normal things. The clothes are like cardboard. Scam. Things look great on the models. They are so cheap and scratchy and the designs look like someone took a sharpie and drew a truly tacky design. Do not fall for their ads. You are being scammed. Nothing is free and spinning the wheel and these games are a scam.

Absolute rip off.Promised free gifts if I placed an order.I placed the order, and not only did I not get my gifts,I was even charged delivery. Told it was points and not gifts after they let me choose the gifts.Plus items I purchased were substandard .
I have deleted their app and will never shop with them again.Think they will lose customers constantly.

I have been a loyal customer of Temu for a few years now and I have shopped and spent a good amount of money on their app. And they keep offering me these prizes whether it's coupons or free items or cash redemption.. And EVERY TIME I TRY TO RECEIVE ANY OF THEM.. THEY WANT ME TO BUY MORE, OR INVITE NEW CUSTOMERS AND I DO WHAT THEY WANT AND I STILL DON'T RECEIVE ANYTHING FROM THEM.. IT'S A DAMN JOKE.

Over several years I have been a regular customer of TEMU, spent quite a lot of money, and learned through trial and error what to purchase, and what to stay away from. Mostly I financially absorbed wrongful/shoddy inexpensive items, and did not return, unless big ticket items. I always left positive reviews - never negative ones.

For example, sizing inconsistencies is a BIG issue, and the main reason for returns, which generally were hassle free once you figured the system and uploaded photos to obtain a return label. Rarely, if at all, there were no reasons to return, up until recently. A certain brand of pleated dresses were a big favorite of mine; I had the size down pat, and bought many (10 by last count) and been very happy. However, the last purchase was way off - really off in sizing, and I received a child size of a five year old instead.

Same day of receiving it, I uploaded the photo to TEMU and got a return shipping label immediately. Dress was a mere $12. In the same package, was two long flower boxes. One was badly wrapped in thin cellophane, and the other unwrapped. Sizing was inconsisent with the description, and as there were two of them for $24 they were returned also. Uploaded photos, and received a return shipping label.

Received confirmation return items were received in NJ, but because the cellophane was not on one of the boxes (same condition as received) but obviously identical to the other one which came as a set, TEMU refused to refund. Same with the dress. BUT, they kept the items!!

I wrote a detailed polite grievance for reconsideration, (highly doubt any are ever read) and received a flat NO.
Really surprised considering I have been a regular customer, always given positive reviews, yet the attitude was horrific.

I contacted AE and opened a dispute who got my refund. However, due to my opening a dispute, TEMU blocks you permanently for ever purchasing from them again. Timeline was May/June 2026.

Oh well, for a small amount of money, TEMU lost not only a customer, but also a referal source as well. Many of my friends often complimented me on the dresses I have purchased over the years, and after I relate my negative experience, none chose to become a customer.

None of this was necessary, and certainly not a professional customer service attitude.

Update: 8/24/26 After TEMU left a response to my complaint to contact them, I did just that. Sorry to say, their response of how much they value customer satisfaction etc is AI robotic nonsense and is not authentic. Just words to look good after a negative review to absolve themselves from negativity and look as if they value customer service. I Just spent an hour to unblock my account with a fresh order which was blocked due as referenced to my complaint review written above. First I got a BOT who rattles off the same robotic sentences about valuing you as a customer. Then a live person named St...y Lewis came onto the CHAT and I explained the situation. She was apologetic with the word salad, and would resolve it. However, she disappeared and another person named Rana took over. I re-explained that I was in the midst of placing an order but TEMU blocked me because I had previously disputed a $12 returned item they KEPT but refused to refund me which got resolved when AE interceded on my behalf. After stating she would resolve it, reiterated as I stated above. Blocked. Retaliation for disputing a refund.
TEMU deserves the negative reviews. A serious company, would take responsibility and resolve issues in good faith with honest behavior.

Don't get excited over their free gifts , unless you want a plastic spanner 🔧.

I do alot if shopping on temu for certain items so they "gave me 5 free items" I picked them out as I was excited...then I had to buy things. I got $130 worth of "free" but had to spend $247.00 to get it. BE HONEST TEMU I get having to purchase but thats ridiculous...almost double I could have just paid for the things I had to pick from a screen you picked not if what I truly wanted so disappointed. DTOP LYING TO THE PEOPLE THAT KEEP YOU IN BUSINESS

I'm just another person scammed with Team use false advertising and misleading contests I spun the wheel to get $2,000 of free Goods which made me select nine items if I purchased one item well of course all nine items didn't add up to $2,000 but either way I purchased the one item and of course only the one items so shipped the only one item shows purchased no where does it say anything about the gifts that I was supposed to receive from spinning the wheel so I'm yet another customer unhappy with Team you scams and I'm going to return the one product so it cost them twice as much money to refund my credit card and for them to internally take their piece of shit garbage crap back

Delivery takes too long, have to order $35 for free delivery unless coming from local warehouse
Using JY Express courier, constant deferred delivery dates, hold ups at customs
Quality of items is sometimes less than expected and shown in pictures