The Temu app is SO awful. As previous reviewers have stated, it's like being on a gambling site - one which is so confusing, it ties you in knots with their "money back" claims. You can't avoid all th... See more
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I just made my first order on temu. Now they are bombarding me with emails and texts telling me to confirm my order as soon as possible or my payment will be converted into credits. But what I am be... See more
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"Warning to new users "Warning to new users: The '6 Free Gifts' game is misleading! Temu advertises that you get 6 gifts for £0. However, once you select them, they force a £10 minimum spend to ch... See more
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Don't be fooled with the offer to pay some of your import tax. Parcel delivered to Derry cost £22.82 (around €27). Same parcel to donegal cost €34.79, before import tax,(€38.12, after partial payment... See more
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Company details
Written by the company
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups. If you have any questions or concerns while shopping at Temu, please contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEA
Contact info
31 St. James Avenue, 02116, Boston, United States
- temu.com
1.8
Poor
57K reviews
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free gift
If I could rate them lower I would
If I could rate them lower I would. Their promotions are a scam. They promise you credits and free items when you order and they don’t follow through.
Will never order again from them.
October 3, 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
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SCAM SCAM SCAM
SCAM SCAM SCAM, they baited me in with "You can chose any 6 free items". I chose 6 free item, then they say to get the 6 free items you gotta buy 2 items, so i did. However, only the 2 items that i paid for got shipped and not the 6 free items the promised, customer service was useless and did nothing, it was like talking to a robot that kept trolling me, STAY AWAY!!!
October 2, 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
I went through so many hoops to get my…
I went through so many hoops to get my 'free' stuff. Then was told to pay. We all know nothing is free but decided to try anyway. It's BS!!
October 3, 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
They lie about free gifts
They lie about free gifts. Never getting them. Its a scam.
October 3, 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
Free gifts just a scam to get you to place further orders
So logged on to The Temu app, got told I had 6 free gifts to collect, chose them, then placed an order for around £20, only to discover 2 of the free gifts would be sent out, and to collect the remaining 4 I would need to place further orders, totally a scam in my opinion I immediately cancelled my order, and to be fair to Temu the refund is processing, though not in my bank yet
I've now deleted the app, no more orders from me
October 2, 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
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It all depends on what you're looking for.....
It all depends on what you're looking for, there is good stuff and bad stuff and not everything is cheaper on timu, I've seen chocolate bars for $12 a piece. The shipping does take approximately 2 weeks but in my experience it always arrives at MY door and normally before the 2 weeks is up. Amazon almost always delivers to the wrong door. You are bombarded by spinning wheels and free gifts. I never bother to click on them. I've had no problem with clothing. Go up one size though. It isn't always the best quality but it's in my budget and serves its purpose. Like im not trying to buy Gucci or electronics n' shit, I know what I'm getting into. I've never personally had an issue with customer service. Although a little slow online chat, I always get my refund/price adjustment/replacement. Don't just click on the cheapest option., you mostly get what you pay for in that regards. Overall experience is good. I give it 2 stars because the amount of scam calls and hang ups after each order is ridiculous (rogers, rogers, rogers!). They taper off until you order again. The only emails I get are about my order/delivery. Great place to buy stocking stuffers and unique greeting cards!
October 1, 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I usually like temu but these so called…
To temus response because apparently they don't understand my problem.
Everyday I get message after message saying you have 5 free gifts to claim so yesterday I needed a few things so I chose the 5 Free gifts and paid for the other stuff I ordered but you don't get all 5 gifts you have to make a separate order to get the next free gift so by the time you have spent 5 separate transactions the gifts aren't free because I worked out I would have to spend over 100 pounds to get the free gifts and to me that's terrible, people like ticoc give you money off the actual price not make you spend more money it's ridiculous
I usually like temu but these so called free gifts are a scam, I was told I had 5 free gifts because I do shop a lot on temu so I choose 5 things I then spend 35 pounds thinking I'll get the gifts on top oh no you have to spend over 15 pounds to get the next free gift so when they say you have 100 pounds coupon what they mean is you have to spend over 100 pounds to get the 5 free gifts so they aren't free are they, I'm not shopping with temu anymore
October 2, 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
dont lose your money.
Their bonus and "star gift" systems exist solely to complicate things and confuse customers into paying more to get what they think they’ve already won. As for the "cash-back" bonus—just forget it! It’s a scam; they claim they’ll pay out once a certain amount has been spent on purchases.
I placed an order worth approximately 10,000 NOK, but I received only 80% of the items; although I sent a message regarding this, I have not yet received any response.
The electronic items do not work, and the four smartwatches are not new.
Shopping on Temu is a complete waste of time.
I advise others not to shop there; otherwise, you should be prepared to lose your money.
August 25, 2026
Unprompted review
Reply from Temu
Hello, thank you for taking the time to share your feedback. We understand your concerns and will do our best to resolve the issue. To assist with our review, we kindly ask that you complete the Information Request Form we have sent and provide the requested details, such as your order number(typically starting with PO-xxx) or the email address associated with your Temu account. Once we receive the information, we will review your case thoroughly and coordinate with the relevant team for further follow-up. If you have any additional questions or need further assistance, please feel free to contact us through the Temu website or the Temu app live chat via this link: https://share.temu.com/NWGRVrrOSMA . Thank you for your time, patience, and cooperation. Best wishes, Temu Team
Overall pretty good
Overall pretty good. You know that the goods will be cheap price and cheap quality, so you get what you pay for. Sometimes when I have asked to return something that I did not like, Temu has said, Keep it for free. You cannot say better than that.
September 16, 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
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I played that spin wheel
I played that spin wheel. And it read I won 7 items for free. So they sent me choices to pick out 7 items so in order for me to receive them I had to pay a total of 15.98. They lied. And somehow I tried to find it for proof they deleted it so I wouldn't find what I won in the spin wheel
in which they only sent 3 items. Don't fall for that spinning wheel. It's all LIES LIES LIES, they trick you into taking money from your card without your consent. How did they want me to accept only 3 gifts if I won 7 ? But that's what they do they are RIP OFFS. Be careful they won't even ask you what your options are they just take money off your card without your consent.
September 27, 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
The free gift promotions are just a big…
The free gift promotions are just a big con . You get one thing then they want you to keep spending . I’ve never achieved the second gift . The quality of the goods are poor if you’re lucky you get the odd half decent item . I’ve never bought clothing that is good material . Maybe ok for the odd thing but generally rubbish .
October 1, 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu and and participating in our promotional activities! We are sorry that you are not satisfied with some of your items and experiencing difficulties with your rewards. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
No such things as free gifts
They get you to buy stuff with the promise of free gifts. Then they never come and no costumer service help. Only automated responses that just take you around in circles
October 1, 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
Just started using Tem U as a customer…
Just started using Tem U as a customer for the last month. Pretty rough great products to offer on their platform. Unfortunately, they work with irresponsible unethical affiliates on the front-end. As listers, not listing products accurately falsely advertising. No communication lying that you're able to communicate with them. Then, on the back end, you have the issue with the delivery carrier. Who doesn't respond and who lies after being given direct specific instructions? And then when you address it with teamu, they support rubber stamp, the lies that are actually being sent. So it's a bunch of 3 groups lying to the customer, waiting an order from all the way on the other side of the country. I've been lied to you for a total of 23 days. As of today, I do not have my product. It was for a gift I'm in the doghouse for and I'll continue to see the lie to buy all 3 components. They are disgraceful shameful, don't give a c*** about how it affects the customer and are only concerned about the sale and don't have any option to go into the order once it goes wrong, by intervening and switching the carrier for delivery and/or getting the Lister to respond as a matter of fact. I ask, how long do you give the Lister to respond? When a problem comes up, they say we don't have a time limit. So they could be 30 days, 60 days, 90 days for them to respond in China. That's a corrupt, unethical proactus. I'm basis to run a company, and that's what timo is about. And they don't care, and they would go thirty sixty ninety days lying to you every day. Asking you for a refund instead of fixing it, a bloody disgrace. Avoid TEMU like the plague, you'll love the products you'll Hate the experience. I have also filed an FTC complaint against all 3 yanwei. T e m u and omkis everyday until I receive that product every single day. You already have twenty three with two complaints. So that's forty six complaints on this one order. Enjoy
September 15, 2026
Unprompted review
Reply from Temu
Hello, thank you for taking the time to share your feedback. To help us review the matter further, we kindly ask that you complete the Information Request Form we have sent and provide the requested details, such as your order number(typically starting with PO-xxx) or the email address associated with your Temu account. Once we receive the information, we will review your case and coordinate with the relevant team for further follow-up. If you have any additional questions or need further assistance, please feel free to contact us through the Temu website or the Temu app live chat via this link: https://share.temu.com/NWGRVrrOSMA Thank you for your time, patience, and cooperation. Best wishes, Temu Team
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I have always recommended Temu but not…
I have always recommended Temu but not now. Ordered two sofa beds at the same time. Arrived different colors tried to return them was told to take them to the post office which I did only to be told that the post office doesn't bulk items. Now they want me to send them back which I wanted to. I have to to arrange a courier to pick them up and they will pay the return fee but they need to be weighed but I don't have scales. Next option they offered was to return them at by own expense. Temu offer free returns . Please do not buy bulk items from temu they are a nightmare. Plus during this period I have had to have my beloved dog put to sleep after having him for 15 years . Temu you are a disgraceful
September 30, 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is very important to us, and we are continuously working to improve our service. Thank you for sharing the relevant information, and we have already escalated your issue with the relevant team for further follow-up. If you need any additional assistance, please feel free to message us through Temu.com or the Temu app live chat via this link: https://share.temu.com/NWGRVrrOSMA . We appreciate your patience and understanding. Best wishes, Temu Team
Items I thought had ordered are nowhere…
Items I thought had ordered are nowhere to be seen and garbage that was meant to be free I’ve paid for..absolute con
Was buying a pack of 3 Christmas gift card books..free items started popping up everywhere..now I have unwanted sweets and crisps..that I could have bought cheaper in shops and no books..apparently they are still in my basket..online chat is useless bot and nothing else works..avoid at all costs
September 30, 2026
Unprompted review
Reply from Temu
Hello! Thank you for contacting us. We truly appreciate your effort in bringing this matter to our attention. Based on the information you provided, our support team is currently reviewing and investigating the issue. There is currently an open ticket regarding your situation, so we kindly ask that you continue monitoring the updates through the Temu app. You are also welcome to reply directly to the ticket if needed. If you require any further assistance, please feel free to contact us via the live chat on Temu.com or through the Temu app. We appreciate you giving us another chance to serve you. Best regards, Temu Team
I was to get all these free items well…
I was to get all these free items well I never received any of them looking into my account the said they were delivered to my mailbox ,1 was a toaster how do you get a toaster into a mailbox, they are scamming everyone poor quality chinese junk don't buy and all the free stuff not true don't use them
September 29, 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
temu has some excellent tec design…
temu has some excellent tec design people! They get one into their traps and one cannot get out. With all the false games (it says clearly everyone will win the best prize), and one is hooked. They promise a huge percentage markdown but end up charging the full price. So much for free! Be extremely careful with the wording on adverts as there is too much fine print. They promise excellent service but have never replied to one of my emails. Refunds are next to impossible. Stay away is my rec.
September 3, 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
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Played the Temu farmland game .. Had given a negative , however i have now sorted with Temu and issue has come to a satisfactory conclusion
Played there"Farmland" game for months, in the end had to spend hundreds of dollars in order to complete it 100% and get free stuff.
Have not received free goods and when i queried where they were,Temu said i had only reached 99.99%
Why would anyone stop once reaching that far.
Game has now finished and i have no way of checking. Have to take their word for it as they are not prepared to do anything about it.
September 30, 2026
Unprompted review
Reply from Temu
Hello! Thank you for contacting us. We truly appreciate your effort in bringing this matter to our attention. Based on the information you provided, our support team is currently reviewing and investigating the issue. There is currently an open ticket regarding your situation, so we kindly ask that you continue monitoring the updates through the Temu app. You are also welcome to reply directly to the ticket if needed. If you require any further assistance, please feel free to contact us via the live chat on Temu.com or through the Temu app. We appreciate you giving us another chance to serve you. We highly value every piece of feedback from our customers. We would greatly appreciate it if you could take a moment to rate our service here, as your feedback helps us continuously improve the quality of support we provide. Best regards, Temu Team
CONNING PROMOTION
I WON 6 ITEMS FREE AND I CHOSE THEM ALL BUT THEN WHEN FINISHED SAID I HAD TO SPEND £10 FOR FIRST ITEM THEN SAID £12 FROM SECOND FREE ITEM.
I PROBABLY WOULD HAVE HAD TO SPEND OVER £60 TO GET ALL ITEMS FREE.
TEMU GIVE YOU A PROMOTION OF 6 ITEMS FREE BUT DO NOT TELL YOU THAT YOU HAVE TO BUY ITEMS TO GET EACH ONE FREE.
WHAT A CON COMPANY TO LET YOU WIN UP TO 6 ITEMS FREE THEN TELL YOU TO BUY ITEMS TO GET EACH ONE FREE.
DO NOT TRUST THIS PROMOTION TO WIN FREE ITEMS.
I DO NOT WANT TO SPEND A LOT OF MONEY ON MY FIRST ORDER.
AVOID THIS COMPANY MAY BE CHEAP BUT CON YOU WITH YOUR FIRST PROMOTION WIN.
September 25, 2026
Unprompted review
Reply from Temu
Hello! Thank you for contacting us. We truly appreciate your effort in bringing this matter to our attention. Based on the information you provided, our support team is currently reviewing and investigating the issue. There is currently an open ticket regarding your situation, so we kindly ask you to continue monitoring updates via your email. You are also welcome to reply directly to the ticket if needed. We highly value every piece of feedback from our customers. We would greatly appreciate it if you could take a moment to rate our service here, as your feedback helps us continuously improve the quality of support we provide. If you require any further assistance, please feel free to contact us via the live chat on Temu.com or through the Temu app. We appreciate you giving us another chance to serve you. Best regards, Temu Team
Lied about free gifts
Lied about free gifts, wasted an hour of my time. Immediately canceled 4 overpriced items due to their lies, hard to tell if I'm even getting what they charged me for the crappie items back.
I cannot believe this company is even allowed to operate within American borders. Criminal. Don't fall for the bait.
September 26, 2026
Unprompted review
Reply from Temu
Hello! Thank you for contacting us. We truly appreciate your effort in bringing this matter to our attention. Based on the information you provided, our support team is currently reviewing and investigating the issue. There is currently an open ticket regarding your situation, so we kindly ask that you continue monitoring the updates through the Temu app. If you require any further assistance, please feel free to contact us via the live chat on Temu.com or through the Temu app. We appreciate you giving us another chance to serve you. Best regards, Temu Team
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