Temu Reviews 

Temu offers fake gifts …. They get you to order other things to get the free offers ! …. FAKE FAKE FAKE !!! …. I have yet to get my supposed free gifts 🙄🙄

Having just received my response from Temu who have quite clearly not read what the problem is and that they have combined too many orders and made it impossible for me to send back as one parcel in order they can save money, then the cheek of it to say I shall be reimbursed credit when, in fact, I will no longer be shopping with Temu. I have never experienced this kind of situation with SHEIN this is their response:
Dear Valued Customer,
Thank you for reaching out to the Temu Customer Service Team.
Regarding your orders PO-210-00223262567032732, PO-210-08125973417592732, and PO-210-08813141775992732.
Please note that we cannot provide any compensation without returning the products. You can return the products for free the first time, and there is a self-return option available if it is your first time it will be free of charge.
If you choose self-return, you may select any carrier you prefer. After prepaying the return shipping fee, please make sure to keep the payment receipt. Once the return is completed, please submit the carrier information and tracking number within 14 days on the return/refund page. After the warehouse receives the returned package and the refund has been successfully processed, you may provide the receipt to us, and we will reimburse the shipping cost via Temu credit. Temu credit can be used directly for purchases on Temu, and can be combined with coupons, free shipping promotions, and other discounts, with no expiration date.
If you have any questions or need further assistance, please do not hesitate to contact us. We are here to help.

I clicked on a item.that said free gift. I thought I was getting a free gift but No. I was charged over 8.00 for a sign that said free gift Why would Temu do that?

I am extremely frustrated and disappointed with the casino type play the wheel promotion because there was no other way to close it and when i played i won three prices and selected the three free items but actually it was a scam there is no free items this website wants you to spend time on it keep purchasing with ridiculous prices. Kmart prices are far more cheaper than temu.

When i played the wheel I was shown that I had won 3 free items and that I only needed to make a purchase of at least $28 to receive them. I completed that requirement, but the free items were not included. I was then asked to make ANOTHER purchase of at least $20 to get the same items.

This feels extremely misleading and, frankly, like a scam designed to make customers keep spending money. I would never have made the purchase if the promotion had been clearly explained from the beginning.

I have cancelled the order, and I do NOT want Temu Credit. I want the full refund returned to my original payment method/card.

Please resolve this immediately and confirm that my refund will be sent back to my original payment method.

Temu will lie to you about your free gifts. They advertise there products and promise you a free gift. When you receive your product, there is no free gifts. When you text them about it, they tell you all sorts of fuckery. Temu sucks. The whole China sucks.

I have been on this site for several years now. I have ordered many, many things. I would have to say 50% of Em were worth it. And 50% of them were not. It is extremely extremely annoying that that wheel keeps popping up. What happened to me was I went to place an order for something else. The wheel popped up in the middle of nowhere, and I guess I hit that instead of the item I wanted. They sent me a stinky perfume for a $108 that they charged me saying it was something 100% credit. Back I never got any credit back. I had to spend another 100 dollars to see any kind of credit if I was even gonna see a credit ben, who knows?!. The seller won't give me my money back. TEMU's been supposedly helping me for three weeks now and I still don't have my money back, even though I offered to return this stinky perfume on my own dime, I would pay shipping and handling. They are still refusing to give me back my money for a product. I never ordered if you're gonna order clothes on here. Read the reviews first to see if other people say they're true to size or not. Keep in mind it's coming from China, where everybody's 2 feet tall. So they think the whole planet is 2 feet tall. Well, clothes I ordered, we're too small. I gave to my sister same thing with shoes
It's a big old scam, do not play their games. You are not getting anything for free. Trust me. They just make you keep spending and spending and spending. Their customer service is all outsourced. They have no problem taking money from Americans. They only have a problem with employing Americans. I will not be on this site anymore. Also, when it comes to deliveries, they use these rinky-dink. Little companies that I've never heard of every single employee speaks Spanish only. So you can't try and talk to them. My address label clearly says on. It can only deliver Monday through Friday. 9 to 5 in the office, yet they don't even start showing app for deliveries until after 5 on Friday, and they go through the whole weekend. So all my packages, I never get on time. I've complained and complained and complained. They tell me they won't use that career anymore. And they use one with an extremely similar name. So I'm kind of thinking, yeah, it's the same career. I had one of the delivery people. Text me that I'm an idiot beside is a hot mess. You'd be best to stay away from it. Make sure that you go into the size and charts on anything. I've ordered things that the picture makes it look like. It's a full size dresser or something, and it shows up. And it's like Barbie doll size absolutely ridiculous stay away
I just ordered 2 rolls of wallpaper. The same time one was so badly faded that it doesn't even look like it's the same pattern. I let them know about it. It was a $26 order. They gave me back $2 and an $11 credit, and you can expect that all the time and they told me I could keep the product whoopi. I can keep the product that I'm never gonna use. The whole thing is a scam. Stay away. Take my advice buyer beware

Load of false info, items not up to scratch, offers than can never be retrieved, won’t order again, free postage ONLY IF YOU ORDER OVE4 £15, so not really , rubbish stuff on the whole . Pat answer, cannot get to restricted places for return as disabled and they don’t arrange pick up, as I said won’t order again, been done each time

Temu is a ripoff! I made a lot of purchases in one of their events and I had accumulated over 5000 coins to receive free products. I did not receive any of the free products and they would not allow me to use my points yesterday before they expired. So their special events are a fraud and only used to get you to buy products. Shame one me for believing they were a legitimate company. I will not purchase anything else from them and I will let people know they are a scam!

If I could give nothing g I would , it is a big con. Offer free gifts if you order , but you end up with a Roll of Wrapping paper ( not 6 ) only half the width of normal absolutely useless. Xmas cards I bought so disappointed no verse I side not worth the card they are on , I will not be using g again. don’t be fooled and no way to contact them either

“6 Free Gifts” promotion was misleading
I selected six products that were clearly presented to me as “Free Gift” items. I then placed an order for around NOK 671.
After payment, I discovered that only two of the six selected gifts were included. Temu customer service later told me that I would have to place additional orders and collect more “stars” to receive the remaining four gifts.
The key issue is that I did not see any clear and prominent warning before payment saying that I would receive only two gifts and that further purchases would be required for the other four.
I repeatedly asked Temu to show me exactly where this condition was disclosed before I paid. Instead, they kept explaining the star system after the purchase and referring me to general rules.
In my experience, this promotion was presented in a way that was highly misleading. If a company advertises items as “Free Gift”, any requirement to make additional purchases should be displayed clearly before the customer pays, not explained afterwards.
I have asked Temu either to send the remaining selected gifts or refund the relevant amount to my original payment method. I do not want store credit.
This experience has seriously damaged my trust in Temu and I will be much more cautious with their promotional offers in the future.

I always spin the wheel. Then I see items with a price tag. After I purchase my selections, my free items are gone and I rarely get any of my free gifts(which are the same items that I had to pay for later because I couldn’t find them. IVE NEVER GITTEN 1OF MY FREE GIGTS THEY PROMICE ME AND I JUST SPENT $362! I CANT STAND THE WAY THEY LIE AFTER PLAYING ALL THOSE STUPID LITTLE SPIN THE WHEEL GAMES. PLAN TO NEVER SHOP THERE AGAIN. LIARS AND THEIVES
Later I spent another $80, that puts me at spending $442+ and didn’t get ANY free gifts. That is 95% of my experience with TEMU and getting hold of TEMU is not easy. I just moved to a new place and need moving /household items. Thanks, Cathy ✌️$$$

I purchased 3 items that were supposed to include "free" items. Never received the free items!! it's a scam to get you to purchase this is with the promise of "free" items!!

Wow! What a ripoff! Have you spin for 10 free items then make you buy 2 items. The 2 items show up from China while the 10 free items are no where to be found. No way to contact these people and no where on their site to see the “free” items. I will delete the app and never buy from them. Suggestions: Don’t buy from Temu. Cheap junk.

Free delivery????and lack of information
Ok there is a minimum order of £ 15. I placed an order for over £15 and entered my details to pay. Came back with unable place order as order not up to £15. Also one item had vanished from the list. I gave up and now find that the item that vanished from the list has been ordered separately and has incurred a postage cost of £2.
They need to clearly tell you that they are going to do this BEFORE they accept the order!!!!!

I try to buy one thing they push all those winning "extra discounts, credits and 6 gifts" that disappear once ordered and price goes up at checkout! So deceiving I wanted to order one item and ended up ordering more as I got pushed it to get some free gifts, EVENTUALLY I NEVER RECEIVED after I checked out. I stopped for a while , after I got my refund I will delete this app , never again

I need a good customer last time I ordered a WiFi camera it didn't work can't connect to WiFi I even tried it at friends house got upset just throw it also I been promis free gift every time I buy never I get my free gift really disappointed I did introduce family friends to temu but now I lost intres due to broken items and unit keep up promised

Temu, said I can order 8 things free and then buy a couple of things that I had to pay for. I only order to pay for products under $20, then they saw I didn't match the free stuff, they charge me for everything and I had a big bill. I admittedly canceled everything and told them to put my money back on my charge card. They ripped me off like that. If you decide to buy from them, don't go on that wheel thing, that's how they got me! They did refund my money back on my charge card!

I have been waiting on items for over a week now..when I did get an item, it was not what was in the picture, very cheaply made and let's not talk about the "free" items that you never receive! They just keep telling you that you have to order more and pay more...this site is a total SCAM! Temu needs to be investigated by the BBB seriously... they offered me credits but charged me for the items... I looking to petition for a Class-Action lawsuit. Please send me the free items you offered and the other items that you took money out of my account for so that I can delete this Temu account and never look back.

Site itself seems rigged to steal. I haven't received half of my paid for goods yet they keep trying to offer them for free if I spin the wheel & spend another $30. They owe me over $200.
I'm disgusted. Routine practice. I'll just shop elsewhere.
Clothes are see through anyway.

HORRIBLE COMPANY. Totally lie to you that you get free expedited shipping. It will take a month or longer and you cannot cancel. They give you an excuse of it's being prepared for shipment. Deleted my account.

** 9/27. Temu wants a response to their message to me so here it is...this company is even WORSE than it was a few days ago. Still no package. Temu has had my money for 14 full days but they just say "we've escalated your claim" It's all lies. They said they have to get confirmation from the carrier (SwiftX, who is just as horrible) about the order. What is the tracking number for? What do you think all of the messages I have printed off mean. Swiftx told me yesterday they "cannot seem to find my package" STILL not good enough for Temu. Cannot speak to any of the people making the decisions. You just get "please be patient" i have to dispute my charge with the bank tomorrow and DELETE my existence in Temu.