Temu Reviews 

You can't believe what they say you never get any free credit don't believe it. They keep wanting you to spend to reach your alleged cash out or credit with each extra boost they tell you you have reached your unlocking of credit but it never happens they just want you to spend spend spend and you never reach your credit.
If it's too good to be true chances are it's not true please don't waste your time or money on these scammers.

I was a regular customer of Temu, however this experience & how their customer service failed to take any accountability for deception has tainted my experience now.
I simply needed to exchange a pair of shoes that didnt fit, going through the FREE returns process online is easy - however on this occasion, Temu offered me a free, instant coupon for the same amount as the shoes, without requiring me to post the shoes back or wait for the refund credit. So I accepted hoping to get my new shoes even quicker.
However the deception is within the fact Temu requires a MINIMUM £15 spend to check out and this coupon does NOT count towards the amount spent! A customer would not be aware of this information at the time of accepting the coupon. I was now stuck, needing to spend an additional £15 of my own money on items I didnt intend on buying.
So I connected to the online chat and emailed Temu customer services, whom have gone backwards & forwards with me, repeatedly sending 'generic' responses which didnt make sense, didnt acknowledge their deception & at one point offered me a £8 credit instead.
If Temu continue to do this during their Returns process - they will be making a lot of extra revenue off the customers and it is deceptive to advertise this process as a 'FREE Return' process. Do not accept these coupons.
*UPDATE: Temu; your responce is incorrect, as I currently do not have an open ticket - Temu gave me an £8 credit, repeatedly failed to even understand my complaint & closed the ticket.

I've ordered items .many times from temu. Most packages arrive, , some haven't.
The one thing I would advise people is don't bother with the " free items" and then hae to spend more than £10 on top you dont get the free items,. It's a scam.
Overall,their customer services have improved. But, at the end of day, you get what you pay for.

FARMLAND

CHOOSE GIFTS, PLAY;
GET CHEATED OUT OF POINTS,
MAKE PURCHASES AND
ONCE YOU'VE FINALLY WON, INSTESD OF GIVING YOU THE 4 GIFTS YOU ORIGINALLY CHOSE,
THEY'RE NO.L9NGER AVAILABLE.
THEN THEY ASK YOU TO CHOOSE 2 NEW GIFTS, OF MUCH LOWER QUALITY.

BUT THEN A NEW GAME BEGINS,
YOU CHOOSE 4 MORE GIFTS!
YOU PLAY & PAY FOR MORE PURCHASES.
BUT THE GAMES ARE RIGGED!
WHEN YOU'RE 2 PIECES AWAY FROM COLLECTING 1,000 POINTS, MADE 3 PURCHASES AND GOT ONLY 1 PIECE.
GAME ENDS.
PLAYING ANOTHER GAME WITHIN FARMLAND, IM ON LAST PUZZLE, HAVE 2 LAST PIECES TO MERGE, IT'S WIGGLING, TELLING ME TO JOIN THEM, BUT THEY WON'T MERGE.
CLOSED GAME SND APP, REOPENED, SAME.
SHUT DOWN PHONE, REVOOTED, OPENED APP, OPENED FARMAND, OPENED GAME, WON'T MERGE, CONTACTED CUSTOMER SERVICE, A HUGE WASTE OF TIME.
THAT 300 POINTS I WOULD HAVE EARNED, WOULD HAVE GIVEN ME A WIN, IN CUSTOMER TO CUSTOMER CHALLENGE, SO I LOST 80 POINTS.
1,080 POINTS, JUST OVER 1% LESS TO COLLECT 4 GIFTS.
STILL NOT GOTTEN 4 GIFTS I'VE BEEN PLAYING MONTHS FOR, BUT GUESS WHAT?
FARMLAND RESTARTS, JUST CHOOSE 4 FREE GIFTS, MAKE SURE YOU PLAY 4 TIMES A DAY, TO COLLECT POINTS THAT DECREASE AND PRIZES HARDER TO GET.

SO SORRY, YOU WERE LESS THAN 2% AWAY, BUT NOW YOU GET TO PLAY AGAIN!

PICK 4 NEW GIFTS THAT WE WON'T GIVE YOU,
PLAY & PAY FOR MORE GIFTS YOU'LL NEVER GET!

I HAD CHOSEN 4 GIFTS, I SHOULD HAVE WON THEM, BUT, INSTEAD, MY GIFTS ARE NO LONGER AVAILABLE, INSTEAD, THEY GAVE ME 2 CHEAP GIFTS!
FARMLAND CHEATED MY OUT OF GIFTS TWICE AND 3 GAMES/COMPETITIONS WITHIN IT!

GIVE ME GIFTS I'VE BEEN PLAYING FOR, OR I'M DONE BUYING FROM TEMU.

NO 20% OFF
NO $10 CREDIT

I WANT THE GIFTS I'VE EARNED.

GIVE ME MY GIFTS, OR LOSE MY BUSINESS!

THEY ALL ORIGINATED FROM THE SAME GAME, THEY MADE ME PLAY IT OUT IN 2 PHASES, TO NOT GIVE ME MY FIRST 4, OR MY LAST 4 CHOICES.

MADE NUMEROUS PURCHASED.
CHESTED OUT OF 1,000 BONUS FROM GAME ON FARMLAND BY "1" POINT.

CHEATED OUT OF MY 4 GIFTS, AFTER PREVIOUSLY PLAYING FOREVER,
ONLY FOR TEMU TO NOT GIVE ME MY ORIGINAL GIFTS,
JUST 2 CRAPPY GIFTS, WHEN I HAD COMPLETED FARMLAND AND SHOULD HAVE GOTTEN THE "4"
GOOD GIFTS, THAT I HAD PICKED!

IF THIS IS THE WAY TEMU DOES BUSINESS, I'M DONE WITH TEMU!

I'VE ORDERED OVER 600 ITEMS FROM TEMU IN THE LAST FEW YEARS.

AFTER WEEKS OF PLAYING MORE OF FARMLAND, TRYING TO GET THE "4" GIFTS OF S SOME VALUE, PLAYING 4 TIMES A DAY, MAKING SEVERAL ORDERS, TEMU WON'T GIVE ME MY REWARDS!

THEY'VE CHEATED ME FOR THE LAST TIME!

I'M NOT PLAYING & PAYING FOR THESE GAMES TO TIME OUT, FAIL TO GIVE ME POINTS AND EXTENDED, UNSUCCESSFUL ATTEMPTS AT CONTAINING CUSTOMER SERVICE, AKA NON HUMAN REPETITIVE REPLIES, OFFERING 20% OFF, WITH A MAX OF $25, OR $10/CREDIT.
AS OPPOSED TO 4 GIFTS AT A VALUE OF ???

YOU'VE JUST LOST A LOYAL AND HUGE CLIENT!
I'M AWAITING 3 SHIPMENTS, ALL MADE WITHIN THE LAST WEEK OR SO.

THEY CHEATED ME
I'M NO LONGER WASTING MY TIME OR MONEY PLAYING TEMU GAMES.

NO GIFTS
NO MORE GAMES,
NO MORE PURCHASES

YOU ASK ME TO SELECT 4 GIFTS, THEN ONCE I'VE EARNED THEM, YOU MAKE ME CHOOSE 2 OTHER GIFTS,
THEN MAKE ME START FROM SCRATCH YET AGAIN?
SO YOU CAN CHEAT ME OUT OF THOSE GIFTS TOO?

PS
1- CUSTOMER SERVICE SUCKS
2- DELIVERIES TAKE FOREVER
3- QUALITY, BEING GENEROUS, MAYBE 50%.

Made the mistake of dipping back into Temu.
Years ago it was fairly straightforward to order & understand.
Now you are constantly being pushed into "buy more buy more" with alleged free offers which are just a scam & never actually appear.
Won't be using going forward.
1.8 star rating tells you all you need to know.

So let's begin 1st of not all of the items are bad and you can get a bargain at times HOWEVER they lie to you the customer service is a 1/10 absolute shambles of a company 🙄 you buy items and get told well done you can pick 5 yes 5 free items so you go great so you pick your items to be told you must spend let's say £10 so you think ok so you spend the £10 thinking your getting those wonderful 5 items only to be told they give you the cheapest item you chose and now you only need to spend another £40 to get your next free item its a total scam 😉 my advice would be stay clear

I am writing a complain as I am very disappointed by the temu Formal Complaint Regarding Misleading Promotion and Unexpected ChargesI am writing to formally complain about my recent experience with Temu and what I believe was a highly misleading promotional offer that resulted in multiple charges to my international credit card.I was offered a promotion to “draw your lucky card” and was told that I had won 9 free gifts. I selected the gifts according to the options provided by Temu. After that, I was instructed to start playing with customers and complete different activities in order to pack and receive the gifts.During the process, I was repeatedly asked to obtain energy, select items, complete additional steps, invite friends/energy, and answer a quiz. Each time I completed the requested activity, the progress continued until it reached approximately 99%.At that point, the nature of the promotion changed completely.Instead of receiving the gifts that had been presented as free, I was suddenly required to select items that involved charges. I selected items according to my budget, believing that this was part of the promotion. However, Temu then deducted money item by item. I was not given a clear opportunity to simply select a free gift or a short/low-cost option. Instead, I was presented with charged options.I was using an international credit card, and the amount was deducted three separate times. Because these were international transactions, I am also expecting additional foreign transaction charges, taxes, and international service fees from my bank.I immediately contacted customer service to explain the situation and request a proper resolution. Unfortunately, my experience with customer service was extremely disappointing.
I spoke with Estrella, Jaiseme, Ibrahim, and Jasmine during this process. Instead of providing a clear and timely solution, I was repeatedly asked to wait and was transferred through different representatives.In particular, Jasmine kept me waiting for approximately two hours and later said that he was trying to escalate the matter to higher management. If the matter required escalation from the beginning, I do not understand why I was made to wait for such a long period without a meaningful update.Estrella identified herself as being at a high level of customer service, but I found her communication highly unprofessional and her handling of the complaint unsatisfactory. I spent approximately four hours dealing with customer service without receiving an appropriate resolution.Ibrahim also failed to provide a meaningful solution and instead mentioned trying to compensate me with 60 QAR, which does not adequately address the financial loss or the additional charges that I may incur. Eventually
I was offered refund for 3 trans which I made there was no solution however I am waiting for my bank finally statement I used international credit card. I am waiting for finally bill with taxes and service charges I there are bunch of scammers they should think before providing and promoting and the ceo of temu is he rally good with scam. Shame on these peopl

I joined TEMU's "Invite Friends & Get 3 Free Gifts" promotion, worth S$70.33. I referred multiple people and support confirmed in writing that all of my referrals were successful. But the reward per referral — represented as $1 — dropped without warning to $0.50, then $0.20, then $0.08, then $0.01, leaving me stuck at S$70.12 of S$70.33 with no way to close the last 21 cents, no matter how many people I referred.

I spent close to three hours across three separate chat sessions with different agents, all repeating scripted, contradictory answers. None could tell me how many more referrals were needed, even though the system tracks the figure to the cent. One agent admitted outright that "inviting friends may result in a larger amount cut" in the early stages — confirming the reward shrinks by design, something never disclosed when I joined. Another admitted "it can easily look and feel like a scam from the outside." A third told me plainly that support staff have no ability to manually fix it or "force a win."

The only compensation offered was a 20%-off coupon capped at S$20 — which just means spending more money on the platform, not making up for the reward I was promised.

More than half the people I referred told me independently that they thought this was a scam. I don't take that lightly, since I was the one who vouched for the platform to them.

I've filed a formal complaint with CASE (Consumer Association of Singapore) with the full chat transcript as evidence. If you're considering one of these referral "free gift" campaigns, know the rules can shift mid-event without disclosure, and customer service has no power to correct it even when they agree something's wrong.

I was offered 6 items for free plus one bonus item. I pay for the shipping. $40. Then I receive three it EV ms with a value of about $10 and all the other items disappeared from my order. It is. Total scam site

I ordered a couple of things I didn’t really want because the website said if I ordered that I would get other items free of charge. You don’t get the other items. It’s a rip off. Luckily, I didn’t spend much.

Not getting item that were ordered. Also some items were free with amount spent. I was charged full price.

ordered a khaki sofa from Temu to match my living room setup. Instead, they sent a sofa in the wrong color. Under Dutch Civil Code (Burgerlijk Wetboek Article 7:17 & 7:21), I am legally entitled to a replacement of the correct khaki sofa or a 100% full refund to my original payment method with a free return pickup.
​Temu has failed to resolve this issue satisfactorily. I demand either the immediate delivery of the correct khaki sofa or a full refund to my bank account.thos is my order number, PO-141-06710394645112979

I placed an order 3 months ago and paid around £17. When the order was in transit they offered a refund in credit on
Temu for further purchases and that I didn't have to return the item. I accepted.
The configuration of the item was an error they stated. I confirmed their refund of credit to purchase further Temu items and get a reduction in price. So I ordered 3 more items but the refund was not subracted from the total price
for the items . They did not give me the option of confirming my order and took the money out of my bank account without my permission?? I ordered another Temu item thinking it would be free since I had confirmed the credit previously and I could use it for further purchases. But before I got to the cart the order was placed and in Transit with mo reductions in price. Has any one experienced the same difficulty with Temu?

Temu is a scam! Don't trust their give away all it is is their way of getting you to spend money they have no intention of sending you anything free! I signed up and was supposed to get a chicken coup free and never got it they kept telling me you need to spend $5 then $10 then $20. So yes temp give aways are a scam!

This must be the worst company ever. Don’t respond to emails when you advise them that they have sent the wrong goods and have taken the money from your account. Like many other people who have been let down with their free offers I now realise it is all a SCAM. Time this company were held accountable for their actions. They will come back with an apology excuse and tell you how valued you are which is complete and utter lies.

It was fine at first until I had actually tried to partake in one of their so-called deals where they would promise you free stuff and all I ended up with was the majority of my bank account being wiped out except for a few cents. I genuinely wouldn't recommend this pathetic excuse of a shopping site

Absolutely fantastic experience with Temu! My orders always arrive on time, and their customer service is excellent. Whenever there has been an issue, they have provided help immediately and made the whole process incredibly easy and stress-free. Returns and refunds are straightforward, with no unnecessary hassle, and I really appreciate how quickly they resolve any problems. I feel genuinely looked after as a customer. Excellent service and highly recommended! ⭐⭐⭐⭐⭐

Mixed feelings: Great for small house items, but watch out for inflated prices and safety risks
​I’ve been shopping on Temu frequently—ordering more than 3 times a month—and honestly, they have some surprisingly decent-quality products. When I moved into my new home, I bought all my home decor, plants, and beauty items here, and those were super. Returning things that don’t fit expectations is also quite easy.
​However, things are getting out of hand. Prices have been hiked up so much lately that it’s often not even worth buying anymore The prices of many items on your platform are simply laughable. Take a look at the UK prices on other platforms – you can find the exact same items on AliExpress or Shein for £4–£6 cheaper! And when you buy more, those amounts really add up. I always compare prices, and very often I find the exact same items much cheaper elsewhere with just a few days delivery. What’s the point then?
​Also, their so-called "gift promos" are a complete joke. Those are NOT gifts—people actually pay for them through heavily inflated list prices! Don't treat people like fools; you are paying for those "gifts" yourself. Since I track prices closely, it’s completely obvious how much those list prices are jacked up beforehand. Not fair at all.
​The worst part was buying furniture. I received a broken table that cost £60. After long discussions and arguing with agents about 10 times over 2 weeks, I was only offered a partial refund—meaning I still lost £18 of my own hard-earned money for their defective product! I never even used the table, it went straight outside to the trash.
​On top of that, I bought socks. I wore them to work in the morning, and I couldn't focus or work in peace—my feet were itching and burning so badly I couldn't stop scratching. I broke out in red patches and scratched my legs until they bled. It got so bad that I had to take the socks off in the work toilet and spend half the day working without them! What are these even sprayed with?! Are you kidding me? This is completely unsafe. They did refund the money, but all 40 pairs of socks went straight into the trash.
​Please, get a stronger buyer protection and safety system in place so customers don't have to lose money or risk their health when buying from you!
​It’s a 3-star experience from me: great for small bits, but be very careful with big purchases and safety/pricing tricks.

​I completed the referral challenge by having 4 new users download and register for the app through my direct link. Despite fulfilling every requirement, the system shows 0 new users and refuses to give me the promised rewards.
​I contacted customer support multiple times (Ticket with representatives Frank and Elijah), but they keep replying with automated templates, offering useless coupons, or asking me to join their affiliate program instead of giving me what I earned.
​This is completely misleading and feels like a scam to get free app downloads. I demand that a manager reviews my account manually and issues the rewards I rightfully earned.

May be cheap, but definitly low quality, Be careful with promotions, they offer 4 free items if you spend enough. These is a very clever, addictive option, you will get useless items but not items that are valuable or the ones, you really want. I uninstalled the app, no more Temu! Dont buy from Temu!