Temu Reviews 

Temu lies a lot .... They just made me spend money for nothing ... In order to get all the gifts they promised free I never got anything I will Never buy nothing there anymore ... Free free yeah right...

All I want is to buy one item and pay for the postage not spend $40 to get free postage,
You reckon that would be easy , not for temu , terrible service, and their Ai service advise us even worse,
George Nanopoulos

I saw something on Facebook that I was interested in, went to their site and miraculously qualified for 5 free items, selected those and wow was invited to choose a 6th. Went to check out and was told I needed to spend a minimum of £10 to qualify, picked another item I didn't really need and surprise surprise all but the cheapest and crappiest item qualified, according to their customer service qualifying for the other items is points based and I need to spend more to get them. They are con merchants m, the products are cheap and nasty so save your money

First time buying.6 free gifts.not one has turned up..will never buy again.App deleted

Overall it's a great company
Just can be frustrating that you are required to have minimum $40 worth of items in your cart, for free shipping. Shouldn't complain too much, companies like Wish don't offer free shipping and the cost is per item.

I feel like such an idiot. I have been totally scammed.. the free 6 x gifts is an awful trick. They get added to your cart, on the basis you spend a minimum of £10. Then when you check out, they disappear. I was charged £19.70, and when I spent ages with AI customer service. It’s impossible to cancel your order. Totally irrelevant responses..
They tried to refund me £10. Then I showed my amount of £19.70, he then confirmed it would be £19.70, but only refunded £10.
Then he stopped responding.
Total scammers! Never again

Temu have nice products with a few exceptions. because some of the items you receive, are a little different from what the picture shows. some of the sizes are different from the size shown. Most of the time you get the items that you ordered, but not all of the time. My main concern is especially over the phone, it's false advertising, because you can only get them only if you order on your phone. Temu fools you on your order, like you are getting credit with your current order and you don't, you wind up getting charged on that order, you get a message, that you will be getting credit from your current order, on your next order. that is false advertising. You cannot get such offers, when you are ordering online. You get promised that you getting free items on your order, that's over the phone. but you never receive your free items. Why are all of these offers are only, if you order on the phone and not online. I honestly feel like it's trickery on the phone, and that's not a good way to keep your customers. I recently checked out on the phone, under the impression, that the items in my cart was free items, but Temu had quickly charged it to my account. which I think was very trickery. I had to go on Temu and cancel my order. I had to do each one of them at a time, because it wouldn't let me cancel the order at the same time, like I had ordered my items.

Temu is service provider for merchants whom, in my eyes is unethical. First they promised me a bunch of "claiming free gifts" which were "added to my cart" but then i had to purchase ONE ITEM, in order to receive it. I did. I purchased a jacket that was $80.00. The jacket came almost 3 weeks later, but NO FREE GIFTS ARRIVED that equalled any value on their idiotic spin wheel. The jacket was nothing like the picture advertised and of poor quality. This was the second time ordering from TEMU in 4 years. Nothing has changed. The item was cheap, and the zipper immediately broke as I mentioned in my reviews it would. It felt like plastic and would not hold up to the pulling up and down. Sure enough, the little clip fell off. I immediately started a return. They did not make it easy. They wanted photos, vidoes AND THEN HAD THE NERVE TO STATE I WOULD ONLY GET A REFUND AFTER THEY INSPECTED THE ITEM. BEAR IN MIND, THE ITEM WAS PUT IN A BAG, AND RETURNED NOT EVEN 48 HOURS AFTER RECEIVING. THEN THEIR RETURN POLICY STATES 7-14 DAYS ONLY AFTER THE ITEM IS RECEIVED AND INSPECTED. SO THEY AS MERCHANTS ARE HOLDING YOUR MONEY, BECAUSE THEY HAVE TO INSPECT AN ITEM, THAT WAS POOR QUALITY AND DID NOT MEET MY EXPECTATIONS AND WAS FALSE BASED ON THE IMAGE. HOW CORRUPT AND UNETHICAL IS THAT.. PERHAPS THEIR INSPECTION SHOULD BE ON THEIR END BEFORE THEY SHIP IT. THAT IS $80 OUT OF MY HARD EARNED MONEY AND POCKET. THEY ARE A CHEAP CHEAP CHEAP VERSION OF AMAZON. THEY ARE NOT CUTTING OUT THE MIDDLE MAN, THEY ARE CHEAP. I WILL NEVER ORDER FROM THEM AGAIN AND I HIGHLY SUGGEST YOU DON'T. CONTRIBUTING TO THE AMOUNT OF LANDFILL ITEMS IN THE WORLD SEEMS TO BE THIS COMPANY'S MOTTO. AND HAVING CUSTOMERS WAIT 3 WEEKS FOR A REFUND IF THEY DECIDE TO GIVE IT TO YOU--- IS ABSOLUTELY INSANITY. NOT EVEN AMAZON DOES THAT. THAT IS THEFT. THEY KEEP YOUR MONEY EVEN WHEN THE PRODUCT IS SHIPPED BACK WITH THEIR RETURN LABEL? NO. NOT ONE RETAIL STORE DOES THAT. THEIR POLICY SHOULD STATE- IF ITEM IS RETURNED THE ITEM WITHIN 72 HOURS, THERE SHOULD BE AN AUTOMATIC REFUND MADE TO YOUR ACCOUNT! THEN THEY GO ON TO SAY, ONLY ONE FREE RETURN, I'LL HAVE TO PAY FOR MY NEXT RETURN IF I RETURN SOMETHING. HEY TEMU. GFY. I'M NOT ORDERING ANYTHING ELSE. I HAVE STARTED A FORMAL COMPLAINT WITH CONSUMER AFFAIRS OF CANADA. BECAUSE NOT RETURNING A CUSTOMERS MONEY. FOR 3 WEEKS WHEN ITEM WAS RETURNED WITHIN 48 HOURS, IS ABSURDITY.

Have ordered from Temu in the past and some items ok and some not so. However the issue today is that on their promotions page I was offered four free gifts with a qualifying min £25 purchase. The gifts didn't appear on my order. I questioned this initially to generic answers and stated I would like to speak with live person. This happened and she was helpful and explained system. My concern here is that their is a lack of transparency and misleading promotions not being clear or honest about requirements. It apparently works on collected stars and some I have accrued but one below requirement for one free gift. Was told to make another purchase to increase stars. Am not that really concerned about free gift but feel I have been manipulated and had by this company who seem to be without ethics. Will not be using them again for this reason.

After around 10 text messages trying to get me to buy things, I was offered 6 free items as long as I bought 1x £10. My order now says that the £10 order is on its way but no mention of the 6 free items. I can’t find any way to ask what’s happening. I will be returning the goods as soon as they arrive as the order won’t be complete. I’ll never order again

I had a very disappointing experience with Temu, both with its promotional offer and its customer service.

A prominent pop-up advertised seven free gifts, leading me to believe I could receive them by making a qualifying purchase. However, the conditions and steps required to obtain these gifts were not clearly presented upfront. After spending money, I discovered that the promotion did not work as I had reasonably expected. This left me feeling misled and questioning the transparency of the offer.

What made the experience worse was the way my complaint was handled. After an initially helpful interaction with a customer service representative who listened and understood my concerns, subsequent agents, including a senior specialist, repeatedly sent generic responses that failed to address the actual issue. I felt my complaint was being reduced to a demand for free gifts, even though I had clearly offered several possible resolutions, including simply refunding the money I had spent.

The repeated offer of €15 in Temu credit was not an acceptable solution for me, particularly given the additional shipping and import charges. I requested a refund, but the responses did not adequately consider that only one of my two orders appeared to be in transit, while the other remained unshipped. My last contact was at 9 a.m., and by 1:30 p.m. I still had no further response.

The experience has cost me not only money but also considerable time and effort. The lack of clear promotional information and the failure to properly address my complaint have completely undermined my trust in Temu.

Prices may initially appear attractive, but shipping and import charges can reduce the overall savings. Combined with this experience, I no longer consider Temu worth using.

I recommend that other customers carefully review promotional conditions and the full cost of their purchases before ordering.

I had a dispute with Temu over free gifts which I had been charged for amounting to £13.44 . After contacting them a few times they have refunded me my money in full. I have removed my original review and will order from them again.

I placed an order for about 218 francs on Temu, with delivery by Speedaf in the Bern area. The company marked my order as delivered, allegedly leaving it at the building’s entrance overnight. Right where the courier left the package, there are locked lockers where it could have been safely stored. Either the package was never actually delivered, or it was stolen overnight due to the courier’s negligence.
Temu refuses to refund the order or reship it, constantly delaying a response. Speedaf does not respond to emails or answer calls. I feel like I’m caught in the middle of a scam involving two unreliable companies with no customer service to speak of!!! I’ve been without my package and my money for two weeks now.

Translated with DeepL.com (free version)

Did the wheel, got 8 FREE items if I bout an item. Spent $25(?) dollars on an item, 2 weeks, NO FREE ITEMS yet. They scam you just to get you to spend money

Don't try here there are cheaper sites to use I was offered 6 free items I picked my 6 items then said had to spend 30 pound to get them so I did never got my 6 items all false advertising never use it again I've deleted the site just be careful when ordering good riddance temu

I have been having some unresolved issues with Temu. I purchased some clothes and when received, some too big and the other, not the colour i expected so i reach out and stated that i wanted to return the items for a full refund. The warehouse is in Santo Domingo and not the moon so i would expect it to reach the latest three weeks. Its almost two months and its stating "on route." I reached out to customer service repeatedly. Its like talking to robots. I get the same generic responses making it seem like i am an idiot after i followed the instructions given to the T. Everytime they give my a ticket and that my situation is their priority to resolve, within three days without any convo or starement, its closed. Nothing from anyone. I have ro do this over and over again. I asked the agent if the package i returned get stolen before it reach the warehouse or at their postal area or goes missing at the warehouse, what happens to my refund? I get the same generic response...nothing. And to top that, i cant purchase anything as they have blocked me. Maybe its for the best. You are right...nothing is free on Temu. I will not be writing on the app after doing it so often that i am beyond pissed as i get the same response with nothing being resolved. Show concrete evidence that you truly appreciate your customers.

I want to share my personal experience with TEMU because I hope other consumers will think carefully before getting pulled into the same kind of shopping experience.

Shopping on TEMU felt less like normal online shopping and more like being inside a casino-style game. I was constantly shown promotions, rewards, “free” items, countdowns, and offers that encouraged me to keep buying more in order to receive additional benefits or gifts.

The whole experience made it feel as though I was getting incredible deals or even receiving things for free. But after spending money and receiving the products, I was extremely disappointed. Many of the items I received were poor quality, not useful to me, and in my experience were not worth what I had been led to expect.

What frustrated me even more was the return and refund process. When I realized that I did not want many of these products, getting the situation resolved was much more difficult than I expected.

My biggest concern is not simply that I disliked some products. It is the way the shopping experience is designed to keep encouraging customers to click, play, claim rewards, and buy more. In my personal experience, it created a sense that I was always just one more purchase away from getting another reward or “free” benefit.

I regret getting drawn into it.

I am sharing this because I want other consumers to be careful. Before you participate in any “free gift,” reward, spin, countdown, or special promotion, read every condition carefully. Take screenshots, keep records of what was promised, and pay close attention to how much you are actually spending.

This is my personal experience and opinion based on my own purchases. I hope sharing it helps other consumers make a more informed decision before spending their money.

Company offers ways to get merchandise free and pay only shipping. Then charges my card in three increments for the total price of the merchandise. Buyer beware. Merchandise not received yet. But deceptive business practices.

I participated in Temu’s “Invite Friends and Win Free Gifts” promotion, completed all the requirements, and won 5 gifts. Unfortunately, none of them arrived because they were lost during shipping.

The original value of the gifts was ₪214.73, as confirmed by Temu’s own screenshots under “You saved.” However, when I requested a refund, I was offered ₪0.00 simply because the gifts were free. This is completely unfair, as I fulfilled all the promotional requirements, invested my time and effort, and invited friends to the platform to earn these gifts.

What made the experience even worse was the customer support service. I contacted Temu several times and received ticket numbers 1770382658097020 and 1771005224097403, but my complaints were closed without a fair resolution. The responses and follow-up were disappointing, and I had to keep pursuing an issue that should have been handled properly from the beginning.

This experience cost me time and effort, caused frustration and stress, and significantly damaged my trust in Temu and its promotions.

I am requesting fair compensation in the form of ₪214.73 in Temu credit. I do not want the gifts to be reshipped. I hope Temu takes responsibility for this issue and improves the way it handles lost promotional orders and customer complaints. I participated in Temu’s “Invite Friends and Win Free Gifts” promotion, completed all the requirements, and won 5 gifts. Unfortunately, none of them arrived because they were lost during shipping.

The original value of the gifts was ₪214.73, as confirmed by Temu’s own screenshots under “You saved.” However, when I requested a refund, I was offered ₪0.00 simply because the gifts were free. This is completely unfair, as I fulfilled all the promotional requirements, invested my time and effort, and invited friends to the platform to earn these gifts.

What made the experience even worse was the customer support service. I contacted Temu several times and received ticket numbers 1770382658097020 and 1771005224097403, but my complaints were closed without a fair resolution. The responses and follow-up were disappointing, and I had to keep pursuing an issue that should have been handled properly from the beginning.

This experience cost me time and effort, caused frustration and stress, and significantly damaged my trust in Temu and its promotions.

I am requesting fair compensation in the form of ₪214.73 in Temu credit. I do not want the gifts to be reshipped. I hope Temu takes responsibility for this issue and improves the way it handles lost promotional orders and customer complaints.

Temu free item is a massive scam nothing is free you have to buy something of a certain amount to get something free if you search you can get both items cheaper separately just like aliexpress just want your money just sent them ordered number and my details see what lies they come out with now for scamming people