Shaida and Zanko did an excellent job with our end-of-tenancy cleaning. The property was left spotless, with great attention to detail throughout. They clearly take pride in their work and went the ex... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Would not hesitate to recommend Tenancy Cleaning as they exceeded all of our expectations. We used them to clean our house before selling, having had decoration and renovation work done so the hou... See more
Company replied
I had a wonderful pair, Abdul and his partner. They were fantastic. They arrived early, were professional, kind and friendly. They worked very hard and provided an exceptional end result. They di... See more
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I was so impressed by this company when I left my previous flat that I engaged them to clean my new flat. I have medical problems which meant I had been unable to deal with the builder's dust left... See more
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Company details
Written by the company
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Contact info
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, United Kingdom
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4.3
Excellent
1K reviews
Replied to 65% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nesh and his team were excellent
Nesh and his team were excellent. End of tenancy clean done to perfection. Definitely recommend!
February 15, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Shivona,
Thank you for your wonderful review! We’re so glad to hear that Nesh and his team delivered a perfect end-of-tenancy clean. Your recommendation means a lot to us!
We look forward to helping you again whenever needed.
Stay well,
The Tenancy.Cleaning Team
Izmael and Ali did a great job cleaning…
Izmael and Ali did a great job cleaning my house at the end of my tenancy. They were fast, thorough and friendly. I'd recommend them highly.
February 14, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Andrew,
Thank you for your kind words! We’re thrilled to hear that Izmael and Ali provided a fast, thorough, and friendly end-of-tenancy clean. We’ll be sure to pass your compliments on to them, they’ll really appreciate it!
Thanks again for recommending us, and we’d be happy to assist you in the future.
Stay well,
The Tenancy.Cleaning Team
Excellent deep clean service by Nesh…
Excellent deep clean service by Nesh and team.
February 14, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Lianne,
Thank you for your fantastic review! We’re delighted to hear that Nesh and the team delivered an excellent deep clean. Your support means a lot to us!
Stay well,
The Tenancy.Cleaning Team
Absolutely fantastic
Absolutely fantastic, found no fault in their service house is spotless.
Thanks very much Abel and his team.
February 13, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your wonderful feedback, Lynne. We’re delighted to hear you found the service faultless and that your house was left spotless. Abel and his team will be so pleased to hear your kind words.
We truly appreciate your support and hope to help you again in the future.
Reply from Tenancy.Cleaning
Thank you, Ismail, for your kind words. We’re really pleased to hear the team did a great job and left everything clean for you.
We truly appreciate your feedback and hope to help again in the future.
Everything thing sparkling clean
Everything thing sparkling clean. Very professional.
Prompt arrival and finish
February 13, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your lovely feedback, Jacqui. We’re delighted to hear everything was left sparkling clean and that the team were professional with a prompt arrival and finish.
We really appreciate you taking the time to share your experience and would be happy to help again in the future.
Amazing job from Mr Robert
Amazing job from Mr Robert. I am so please for the job well done amazing customer service. I want him all the time everytime I need your service. Great job I love it. Thank you so much
February 13, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your wonderful review, Edith. We’re absolutely delighted to hear how pleased you were with Mr Robert’s work and customer service. Your enthusiasm truly means a lot to us.
We’ll be sure to pass your kind words on to him. We would be more than happy to arrange for Mr Robert to assist you again whenever you need our services. Thank you again for your support.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY FOR A PROFESSIONAL END OF TENANCY CLEAN IF YOU WANT TO GUARANTEE YOUR PLACE WILL BE READY IN TIME FOR TENANTS.
I recently booked them and paid £320 for a full end of tenancy clean. Firstly They showed up approx 3 hours late. Following the clean my estate agent went in to the property to check and rang me immediately to say how dirty the flat was and took nearly 30 photos of all the areas that had been missed. The clean was terrible, they missed a whole toilet, the oven, fridge / freezer, there was dust and dirt on the floor, window sills and sides. It was not even to the standard of a domestic clean. I complained on the Wednesday and as it was around 5/6pm I was told I had to wait till Thursday to hear back from the complaints department which would only be handled on email. Some of the areas I had complained about such as beds, bins and washing machine and dryer apparently were not included and you had to pay extra for this - how this is not a part of a the standard end of tenancy clean, especially beds when bedrooms are included makes no sense to me. I understand paying extra for a deep steam clean of mattresses, but a wipe down and vacuum should be standard. This is not how other companies I have worked with operate. They offered a re-clean, I originally accepted but had explained it would have to happen on Thursday due to my tenants moving in at 8.30am on Friday. They could only do this at 2pm on Friday I explained on 3 occasions this would not work. They also said the reason some surfaces had not been cleaned was because their Ts and Cs do not allow for items to be moved. As our apartment is fully furnished there are items in the property such as crockery in cupboards, microwave, kettle and toaster on the worktop. Apparently the reason for all the debris left on some worktops is because they would not move these items to clean around, which is ridiculous, given most flats in London are fully furnished these days. I asked for a 50% refund as I had to rebook with another company to ensure the flat was clean and ready for my tenants which cost another £360. They refused and said it went against their policy and offered 10% which quite frankly was insulting. Just really disappointed with the entire service from start to finish. Please avoid if you want to guarantee the job gets down properly first time round.
February 10, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Anneli,
We are sorry to hear that you were dissatisfied with your experience. For clarity, we feel it is important to address several points in your review and provide the full context:
1. Scope of Work Completed: Our cleaning team attended the property and completed all items included in your original booking, as confirmed by the job sheet, invoice, and post-cleaning video evidence. Items such as the washing machine, tumble dryer, bins, mattresses, and sofa deep clean were not included in the original booking and were quoted separately at your request.
2. Complimentary Re-Clean Offered: In line with clause 4.3 of our Terms and Conditions, the contractual remedy for any dissatisfaction is a complimentary re-clean. You initially accepted this remedy and requested availability for 12 February. The earliest operational slot we could offer was Friday 13 February at 14:00, due to our fully booked schedule.
3. Third-Party Cleaning Costs: You chose to instruct a third-party company before allowing us to carry out the agreed re-clean. Any additional costs incurred by doing so are not recoverable from Tenancy.Cleaning, as the original booking was completed to the agreed professional standard.
4. Timing & Access: Our team was ready to attend while your tenants were present; there was no requirement to reschedule the re-clean, and all areas included in the original scope were completed. Our Terms and Conditions also clarify that cleaners do not move personal items inside drawers or appliances for safety and liability reasons.
5. Goodwill Gesture: We offered a 10% goodwill refund as a commercial resolution, without admission of liability, which remained available to you.
We understand the urgency of end-of-tenancy timelines and sympathize with the pressure of tenant move-ins. However, the negative experience you describe does not reflect a failure of the services included in your booking. All contractual remedies were offered and documented, and the evidence shows that our team completed the agreed scope.
We encourage all prospective clients to review the Terms and Conditions prior to booking, as these define the scope of work and the remedies available in case of dissatisfaction.
Tenancy.Cleaning remains committed to professional, high-quality end-of-tenancy cleans across London and the UK, and we hope this clarifies the situation.
Regards,
The Tenancy.Cleaning Team
Abel’s team were professional
Abel’s team were professional, Pleasant and efficient. I would highly recommend them to anyone looking for an end of tenancy deep clean. Having come across unreliable services in the past I was so happy to find a service that put customer service first. Great job
February 11, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your thoughtful review, Deborah. We’re delighted to hear that Abel’s team were professional, pleasant, and efficient, and that you felt confident in the service provided.
It means a lot to us that, after past experiences, you found our team reliable and customer-focused. Your recommendation is truly appreciated, and we’re so pleased we could deliver a great job for you. We’d be very happy to assist you again in the future.
We had Shaida and Zanko at our house…
We had Shaida and Zanko at our house which we moved in just 2 days back and was a big stinky mess and they did a wonderful deep clean job.
February 10, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you, Habeeb, for your kind feedback. We’re so pleased to hear that Shaida and Zanko were able to transform the property and carry out a wonderful deep clean for you, especially after moving in.
Starting fresh in a clean home makes all the difference, and we’re glad we could help with that. We truly appreciate your support and wish you all the best in your new home.
Fast, professional, great job
Ishmael and Ali were able to come the day after I booked them, much more quickly than I expected. Nice, friendly blokes, who beavered away for just over an hour to transform a double oven. Although there was some baked-on fats around the inside, it was really the wire racks I needed help with; it's such a slow tedious job. When finished they looked really great. My only issue was that I hadn't realised how much I was actually paying when I booked them, but I'm pretty sure that was my own carelessness and inattentiveness. Oh and there were slight smears on the glass which were only visible if you look at it from the side and just the right angle. (Pro tip chaps, keep one cloth, like a tea towel, completely unused, just to give the glass a final polish at the end.
February 7, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you for such a detailed and balanced review, Andrew. We’re really pleased to hear that Ishmael and Ali were able to attend so quickly and that they transformed your double oven, especially those tricky wire racks. They’ll be glad to know their hard work made a difference.
We also appreciate your honest feedback regarding pricing clarity and the slight smears on the glass. Comments like yours are genuinely helpful, and we will take that polishing tip on board to ensure an even better finish next time.
Thank you again for choosing us. We truly value your feedback and hope to assist you again in the future.
Very happy with the work Christos did!
Christos was amazing during our end of tenancy clean including carpet cleaning. Everything looks great and I am very happy with the results. Would recommend to anyone looking for an end of tenancy cleaner :)
February 9, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your kind review, Klara. We’re delighted to hear that Christos did an amazing job with your end of tenancy clean and carpet cleaning, and that you’re so happy with the results.
Your recommendation really means a lot to us. We wish you all the best in your new place and would be very happy to help again in the future
Shaida and Zanko did an amazing job…
Shaida and Zanko did an amazing job given the condition of the flat they had to clean. Lovely people, patient and very professional. Their service made up for the communication with the agency which was not as smooth as we hoped.
February 8, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you, Maddalena, for your honest and thoughtful feedback. We’re delighted to hear that Shaida and Zanko did an amazing job and handled the condition of the flat with patience and professionalism. We’re especially pleased that their service made a positive difference for you.
We also appreciate you highlighting the communication issue, feedback like this helps us improve. Thank you again for choosing Tenancy Cleaning, and we hope to support you again in the future.
Completely recommend Shaida and Zanko!
We had an end of tenancy clean today and the couple that came Shaida and Zanko were exceptional. They polite, friendly and work SO hard and perfect time keeping. Our flat looked like new by the time they finished.
The price did change and I had to pay more once they saw it, so maybe the company should do an inspection before the quote (so they didn’t feel awkward) would be better but overall we are very happy. Thank you both so much
February 8, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for taking the time to share your experience, Hcheeeee. We’re really happy to hear that Shaida and Zanko were exceptional and that they left your flat looking like new, they truly do work incredibly hard, and your kind words mean a lot to them.
We also appreciate your honest feedback regarding the price adjustment. We understand how that can feel awkward, and your suggestion about inspections is valuable. We’ll be sure to pass this on to help us improve clarity and comfort for future bookings.
Thank you again for the recommendation and for choosing Tenancy Cleaning. We’re glad you were happy overall, and we wish you all the best in your next chapter
Terrible
Terrible, didn’t listen to our requests and tried to charge us an extra £100 when they came
February 8, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi TeryakiSauce,
We’re sorry to hear you were unhappy with your experience. We always aim to follow our customers’ requests and ensure transparency in all charges. We appreciate your feedback and will continue working to improve our service.
Stay well,
The Tenancy.Cleaning Team
Cleaner did an excellent job!
Cleaner did an excellent job especially considering how dirty the place was previously. There was a small miscommunication when booking however this has been dealt with swiftly and I am very pleased with how responsive the service was. Very pleased and would recommend.
February 6, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your feedback, Megan! We’re really pleased to hear you were happy with the cleaning, especially given the condition beforehand. We also appreciate your understanding regarding the booking miscommunication and are glad it was resolved quickly. Your recommendation means a lot to us, and we’d be more than happy to help again in the future
Ismail And Ali
Ismail And Ali was super great they cleaned the whole room perfectly
February 7, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much, Isgandar. We’re delighted to hear that Ismail and Ali did a great job and cleaned the room perfectly. Your feedback means a lot to us, and we’ll be sure to pass your kind words on to the team. Thank you for choosing Tenancy Cleaning.
David and his team were excellent and…
David and his team were excellent and efficient
February 6, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you, Arthur, for your kind feedback. We’re pleased to hear that David and his team provided an excellent and efficient service. We really appreciate your support and hope to assist you again in the future.
Nesh and his team did a fantastic job
Nesh and his team did a fantastic job, great communication and completed end of tenancy clean to a very high standard. Great value for money and would high recommend.
February 5, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much, Vicky, for your lovely review. We’re delighted to hear that Nesh and his team delivered a high-standard end of tenancy clean and that you were happy with the communication and value for money. Your recommendation really means a lot to us, and we’d be more than happy to help again in the future.
Good Job !
The team arrived on time, were very professional and thorough in their job and the pricing was very reasonable, I will recommend to everyone.
February 3, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you very much for your kind feedback! We’re delighted to hear that the team arrived on time, worked professionally, and delivered a thorough clean at a reasonable price. Your recommendation truly means a lot to us, and we really appreciate you taking the time to share your experience. We’d be happy to help again anytime
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