Tenancy.Cleaning Reviews 

1,569
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 499 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional cleaning teams for being exceptionally polite, highly efficient, and consistently delivering spotless results during challenging end-of-tenancy cleans. People also mention that the booking process is remarkably simple, online payments are convenient, and communication remains smooth from start to finish. However, some customers also noted that certain basic tasks were occasionally missed, such as properly cleaning windows or descaling bathrooms. A few reviewers felt that specific cleaning sessions seemed rushed, leaving behind dust or a lack of proper attention to detail in various areas.

What people talk about most

Service

Users describe positive interactions with service, highlighting that reviewers experienced professional and... See more

Staff

People report positive experiences with staff, highlighting that team members are professional, punctual, and... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers expressed high satisfaction, noting that... See more

Booking process

Clients share ambiguous opinions on booking process, with many reviewers praising the smooth experience,... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with some consumers delighted to find the house... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moji and his team were amazing! They made the place spotless, were very friendly and professional and would definitely use them again. They work to exceptional standards and would highly recommend the... See more

Company replied

Rated 5 out of 5 stars

I contacted Tenancy Cleaning to aid with a house with years of clutter, neglect and hoarding. Nech’s team attended a day earlier than quoted and were fantastic! They went above and beyond in helping t... See more

Company replied

Rated 5 out of 5 stars

I booked an end of tenancy clean and got amazing service from start to finish. Moji's team of cleaners made sure everything was immaculate, they were super professional and spent time making sure I w... See more

Company replied

Rated 5 out of 5 stars

Great service, left the place spotless even corners I had a lot of trouble cleaning before. Moji's team was nice and friendly and did a great job! They were accommodating and even did extra than what... See more

Company replied


Company details

  1. Cleaning Service

Written by the company

Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(1,569)

490 reviews in the last 12 months

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Rated 5 out of 5 stars

Moji's team did a great job!

I booked an end-of-tenancy clean with Moji's team. The booking process was straightforward, the costs very reasonable, and the team were very polite and did a stellar job.
They arrived very promptly this afternoon and finished cleaning my room, the large communal kitchen, and the communal bathroom in just over 2 hours, and the place is cleaner than when I moved in!

October 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excelent serrvice!

I’m extremely happy with the cleaning service provided by Shaida and Zanko. They were very efficient, professional, paying great attention to detail and making sure everything was cleaned to a very high standard.
They worked hard, were well organised, and went above and beyond to ensure the property was left spotless. Their dedication, friendly attitude, and commitment to doing a great job really stood out.
Also would like to highlight the excellent customer support. When booking over the phone, the team were very polite, clear, and helpful, explaining everything properly and being completely transparent about the costs, with no hidden charges or unpleasant surprises. This gave me confidence in the service from the very beginning.
Well done to the entire team for providing such a professional and reliable service, from the initial booking right through to the cleaning itself.

Thank you for your hard work!

October 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent
Very polite and professional
He did great cleaning
If I need cleaning in the future I will contact them again

October 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent cleaning service!


Excellent cleaning service!the team was very professional,very friendly,reliable and very thorough.they left everyrhiing spotless and clean.I would highly recommend this company to anyone looking for high quality cleaning service. Thank you for a fantastic job!

October 26, 2026
Unprompted review
Rated 4 out of 5 stars

Ali and his team were great

Ali and his team were great. Done a smashing job with the oven. Thank you, definitely recommend their services. They were very polite and explained what they were going to do.

October 21, 2026
Unprompted review
Rated 5 out of 5 stars

Pre tenancy clean

Communication has been great since asking for a quote. Shaida and Saza arrived on time and were polite and efficient and completed the work to a high standard.

October 26, 2026
Unprompted review
Rated 5 out of 5 stars

Cleaning Service was amazing!

Team John were absolutely fantastic with cleaning the two bed and two bath I was renting, I was having a last minute move-out on and I struggled to find cleaners who would take me so soon. Team John got assigned to me in less than 24 hours and I could have not been more grateful.

They were very very nice and professional and we even had conversations as well which was very pleasant!

I have a cat so I was very afraid of the state of the carpets from his constant shedding, but they had it looking just as it did when I first moved in! They had everything looking spotless. Carpets, counters, kitchen, bathrooms, my garage and even the shower glass with the many water marks it had!

I was so pleased I even recommended this company to one of co-workers who is going to be moving out soon! 10/10 would absolutely recommend!

October 19, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. We booked a deep clean, while they cleaned the extractor hood it fell onto the hob, damaging both!!! but They refused to cover the wall repair required before the extractor could be safely reinstalled. They even refused to refund the extractor cleaning charge, despite leaving it detached and unusable.

Accidents can happen, but the way they handled the aftermath was very disappointing. We would not use them again.

September 12, 2026
Unprompted review
Tenancy.Cleaning logo

Reply from Tenancy.Cleaning

Thank you for your feedback.

We must respectfully disagree with your account of the incident and the suggestion that Tenancy.Cleaning should be held responsible for the cost of repairing the wall.

Our investigation, supported by the visual evidence already shared with you, established that the extractor hood fell due to the condition of its pre-existing installation. The wall contained approximately 20 holes, whereas only 4 were required for the extractor hood's installation. This raises serious concerns about the adequacy of the original fixing arrangement and demonstrates why we cannot reasonably accept responsibility for the wall repairs.

Nevertheless, despite the circumstances surrounding the incident, we have already refunded the cost of repairing the hob and reinstalling the extractor hood. We consider this a reasonable resolution of those specific issues.

However, we will not be providing any further refund or compensation towards the wall repairs, as the evidence does not establish that the wall damage or the underlying installation defects were caused by our cleaning team. We have shared the relevant visual evidence with you to support our position.

We understand that you are disappointed with the experience. However, we must distinguish between the damage for which we have agreed to provide compensation and the additional costs for which we do not accept liability.

Our position regarding the wall repair costs therefore remains unchanged.

Kind regards,
Sam
Tenancy.Cleaning Support Team

Rated 5 out of 5 stars

Moji and his team were fantastic

Moji and his team were fantastic! Got on with the job at hand and worked quickly and efficiently. Everything was spotless and you could tell they worked really hard to make it perfect for us when we returned. Amazing value for money. Will be using again! Thank you!

October 19, 2026
Unprompted review
Tenancy.Cleaning logo

Reply from Tenancy.Cleaning

Thank you for your wonderful feedback! We’re delighted to hear that Moji and his team provided such an efficient and thorough service, leaving everything spotless for your return. Your kind words and recommendation mean a great deal to us. We look forward to helping you again in the future!

The Tenancy Cleaning Support team

Rated 5 out of 5 stars

Great service

Great service, left the place spotless even corners I had a lot of trouble cleaning before. Moji's team was nice and friendly and did a great job! They were accommodating and even did extra than what we booked. Definitely recommend and will call them again!

October 16, 2026
Unprompted review
Tenancy.Cleaning logo

Reply from Tenancy.Cleaning

Hi Mary,

Thank you so much for your wonderful review! We're delighted to hear that Moji's team left the property spotless and went the extra mile to help you. It's great to know that their friendly attitude and flexibility made such a positive impression.

We'll be sure to share your kind words with Moji and the team. Thank you for recommending us, and we look forward to helping you again in the future!

The Tenancy Cleaning Support team

Rated 1 out of 5 stars

I would definitely not recommend using…

I would definitely not recommend using this company

I booked weeks in advance an end of tenancy clean for an unfurnished one bedroom flat with no carpet.
When I received the end of tenancy report from the estate agent a week later, I was told that I would get charged for another end of tenancy clean as the flat was not cleaned properly:

-Ceiling lights dusty
-Sockets dusty
-Skirting boards dusty
-Didn't clean between wall and appliances
-limescale by kitchen sink
-Drip marks on even door
-Burnt on grease inside oven
-Kitchen extraction fan left sticky
-Bathroom extraction fan very dusty
-Limescale in bathroom sink

I have logged in a complaint. It says on the website that you have 7 days after the clean to sent any complaint. This was Impossible to do as I got the informations from the agency over week later. I asked the agency if myself or the cleaning company could go back to clean what was missed but the new tenants were about to move in.

As it stands I am still waiting to hear back from the cleaning company. It's been over 72 hours since I filled in the complaint form.

October 2, 2026
Unprompted review
Tenancy.Cleaning logo

Reply from Tenancy.Cleaning

Dear Leslie,

We’re sorry to hear that you were disappointed with the cleaning service and understand your frustration regarding the timing of the check-out report from your estate agent.

We appreciate that receiving feedback more than a week after the clean can make it difficult to arrange a return visit before new tenants move in. However, our 7-day re-clean guarantee requires complaints to be raised within seven days of the service, and your complaint was submitted on 14 October, after the guarantee period had expired on 9 October.

We would always prefer the opportunity to address any reported cleaning issues ourselves. As you have indicated that a re-clean is no longer possible and have requested reimbursement based on a third-party quotation, we’re unfortunately unable to cover these costs or offer compensation in this case.

We regret that we could not reach a more satisfactory outcome and appreciate you taking the time to share your feedback.

The Tenancy Cleaning Support team

Rated 5 out of 5 stars

Great service!

I booked an end of tenancy clean and got amazing service from start to finish. Moji's team of cleaners made sure everything was immaculate, they were super professional and spent time making sure I was happy with all of their work. Highly recommend!

October 13, 2026
Unprompted review
Tenancy.Cleaning logo

Reply from Tenancy.Cleaning

Hi Hannah,

Thank you for your lovely review! We're thrilled to hear that you had such a positive experience with us from start to finish. It's great to know that Moji's team delivered an immaculate clean, maintained a high level of professionalism, and took the time to ensure you were happy with the results.

We'll be sure to pass your kind words on to Moji and the team. Thank you for your recommendation and for choosing Tenancy Cleaning!

The Tenancy Cleaning Support team

Rated 5 out of 5 stars

Moji’s team✅

I inquired a few cleaning companies for our end of tenancy cleaning and this company got back to be very quickly with a quote via WhatsApp and email. The booking process was very smooth and easily communicated via both WhatsApp and email including a detailed invoice. Moji’s team arrived on time and got our flat sparkling clean within 4 hours and also offered to help me with my personal belongings as I was moving out this day too. Very kind and got the job done to high standards, thank you again. Would definitely recommend and consider using them again if I need in the future!

October 15, 2026
Unprompted review
Tenancy.Cleaning logo

Reply from Tenancy.Cleaning

Hi Anita,

Thank you so much for your wonderful review! We're delighted to hear that you found our booking process smooth and communication clear from the initial enquiry through to the completion of the clean.

It's fantastic to know that Moji's team arrived on time, left your flat sparkling clean, and went the extra mile to help you on moving day. We'll be sure to share your kind words with Moji and the team.

We really appreciate your recommendation and would be happy to help you again whenever you need us!

The Tenancy Cleaning Support team

Rated 5 out of 5 stars

Moji and his team stepped in after…

Moji and his team stepped in after being let down. The service they provided was excellent including the appliances and carpets. Would definitely recommend them and have no hesitation is using again.

Well done Moji

October 12, 2026
Unprompted review
Tenancy.Cleaning logo

Reply from Tenancy.Cleaning

Hi Mary,

Thank you for your lovely review! We're so pleased that Moji and his team were able to step in and provide the excellent service you deserved. It's wonderful to hear that you were happy with the cleaning of the appliances and carpets, too.

We'll be sure to pass your kind words on to Moji and the team. Thank you for your recommendation and trust in Tenancy Cleaning. We look forward to helping you again in the future!

The Tenancy Cleaning Support team

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