Tennis TV Reviews 

NO WTA COVERAGE dispite claiming you can watch évery tennis match. Here i am having paid €16,99 and no option whatsoever to watch the French Open / Roland Garros.
Quit stealing money from people.
y’all should be deeply ashamed.
also the app keeps crashing for no particular reason.

Not even a 1 star. Never subscribe to this service because it is absolutely impossible to cancel the subscription. I have dealt with companies that have barriers to cancelling but with Tennis TV it is impossible. All AI generated BS. They keep charging, charging & charging my CC that I have needed to cancel that CC.

Awful customer service.
I bought a subscription through Apple, the payment was correctly processed and money taken out of my account.
Sadly, I couldn’t get access to any video content so I contacted TennisTV customer service (bad enough thats via email and not at least chat if not phone). They reiterated what was in the FAQs which didn’t solve the issue. Then they said they couldn’t do anything for me and I should contact Apple as I bought the subscription through them. Apple support was wonderful, they confirmed they couldn’t help with technical issues related to the tennis tv product but they were happy to refund my payment. I asked Tennistv support to raise a complaint (its bad that the process is not available on the website) but they refused.

TV App doesn't work steam often down. Can't login on Samsung TV, nor after entering the password manually, not using the scanning QR code, that says it's no available. Their streams are often, during the important matches, down. I contacted support a couple of times, never heard back from them.

Use browser version on Chrome but, in troubleshooting the many issues, I've tried it on two other browsers. Same problems. Streams randomly cut off leaving me in a limbo where, I'm told to log out on other devices which I don't have. If I log out and back in again, the same message to log out appears and I have to wait three or four hours before being able to start again.
Right now I can't raise ANY streams. When I click on a link to a match - nothing. It is the most annoying site I can imagine. Their technical support aren't interested in helping and who wants to wait three days to hear back anyway? When they get back to me they just tell me to erase browsing history, even if I'm on a freshly installed browser. The site is a total waste of money.

The quality of the tennis commentary is truly woeful. People watch tennis to hear insightful comments about tennis shot-making, tennis strategy, or tennis skills on display. They do not watch to hear inane exclamations. The British female commentator is dreadful. I've never heard her make one comment about the tennis. She effusively makes comments about great shots that any lay person could make. Please find some commentators who can talk about the tennis on display!!!!

Pros:
Good coverage and decent clarity of picture

Cons:
It covers only men
It regularly just boots you out of a match. In any given 2 set match I would be kicked out and have to re start the game about 3 times
It's expensive just for tennis
No commentary at all that I could find which is just weird.
I am relieved I only signed up for a month. Cancelled after a few days when realised it would continually cut out. Really poor.

Quite annoying

Mens matches are with commentary in the app, but as soon as you stream, the commentary disappears. But what's worse is that even with premium, they never show womens tennis. So never again. Cancelled subscription and won't come back.

It works well in Safari and Firefox on two iMacs and an iPad pro.
I was unable to get on one Firestick and having read on their site that there are problems I did not try the others.
I did try the web browser on my Samsung TV to no avail.
Haiving got a one month Premium Pass I find that they are not showing ladies matches. I shall not be renewing my sub.
Am awaiting a reply from them.
Have now heard from them.
They say they don't have rights to WTA matches.
What a con. I have cancelled sub.

I am Australia based & live streaming of matches is virtually unwatchable even though I have high speed internet connected to my TV & Receiver. (150mbps++)

Beginning a live stream for the first 1-2 minutes delivers excellent HD quality, but then it deteriorates to standard definition, and then shortly after it become blurred/pixelated & unwatchable.

Replay highlights are always fine. I have raised this issue multiple times with their helpdesk over the past 12-18 months, but am indirectly told it's a user issue not them, or just ignored.

I have friends in Australia who also subscribe & face the same issues as me.

There is clearly a TennisTV server/network broadcast bandwidth issue, that needs addressing.

Unfortunately the TennisTV support team are not listening & not taking positive actions to address this ongoing issue.

When I watch the Grand Slams on Stan Sport (live streaming) these are broadcast in 4K on centre court & these live matches are flawless.

TennisTV support team - please take this issue seriously...there are plenty of other options to watch ATP tennis in Australia - BeInSports & The Tennis Channel.

It's simply terrible! Don't know how anyone could rate it higher? Maybe they're paid schills? Trying right now to input the code at tennistv point com/tv, simply DOES NOT WORK!

This isn't the first time! So must use my laptop, and connect a HD cable to the smartTV; but now it DOESN'T let me log in to my account!

Horrible service

Completed sign up form on app. Press "ok" and nothing happens. Go to website to try and sign up. No menu item to "sign up." Search google for "Tennis TV subscribe." Arrive at what is apparently the subscription page and all is it is a blank screen. Tried two different browsers. Who is running this business and how is it so bad? 1.9/5.0 rating is very poor. Know I know why. Strange that Tennis TV is ATP's direct-to-consumer digital subscription service. They should be appalled at how bad this product is based on many poor reviews.

Just came on to Trustpilot to write a review after having an exceptionally great customer service experience with Tennis TV so needless to say was somehwat shocked to see all the negative stuff. Yes there are some quirks with the service but for the most part I find it very good value for money especially compared to Sky for example and the platform is very user-friendly with loads of coverage and replays and highlights available almost immediately after the matches. Recently there was an issue with their app on some Samsung TVs including mine so I contacted them and the response was definitely 5 star ... they got back to me quickly to ask for some additional info then told me they were working on it then got back to me again to say it had been fixed which indeed it had. Couldn't have asked for more other than the glitch not to have happened in the first place of course but sometimes things happen and then it's all about how they handle it.

I have to sign in for every new tournament even though I have a yearly subscription. I signed in online and 2 minutes later I had to sign in from the TV as well.

I have recently emailed this company 7 times at their email address asking them to turn on auto renewal in my account, as there is no option for me to do so myself on their website after initially turning it off.

They have ignored every single one of my emails, so they have non existent customer service.

I have decided that I will just let my subscription expire and I will not be renewing it if they continue to ignore my emails.

What else can I do and what exactly would they have me do otherwise?

Clearly their customers are of no consequence whatsoever to them.

Do not subscribe to Tennis TV, unless you have the tolerance to spend hours of frustration attempting to install and eventually trying get responses that end in you giving up. How they can succeed in charging your card without entering a payment is apparently their business practice.

I am monthly subscriber for a year almost and it's good to be able to watch whole matches, extended highlights, and condensed matches too.
What I would appreciate for quite high monthly subscription is better, higher quality video files. For example. I am watching whole match from 2014 Dubai Federer vs Novak and the quality is horrible. On YouTube there are extended highlights in 1080p quality. Why can't I as a paying customer/subscriber have the original quality if there is one?
Most of the old replays are very bad quality.

I was never able to watch a match without video freezing every 2 minutes.
Looks like a small family owned crappy service with no management, quality control....nothing.
I am cutting the service. This us robbery

Awful service and awful customer service. I have made a subscription on fire stick and after 15 days premium is still not working and I can still not watch anything!
I have written 5 emails to the customer service and initially they replied that they were trying to fix a problem as high priority and then they just stopped reply! No assistance at all.

Terrible image, camera pointed all.over the place
Also Terrible image control.
What is going wrong with you?
We gave up trying to look at todays replay!
We started our monthly premium subscription today!