Tenorshare Reviews 14,833

Reply from Tenorshare

Mar 24, 2026

Dear Sj,

Thank you for sharing your experience. We’re truly sorry to hear about the frustration and disappointment you’ve encountered.

Tenorshare would like to clarify a few points. For SSD devices, especially when TRIM is enabled, deleted data can be permanently erased by the system, which significantly reduces the chances of successful recovery. While the scan may still display file traces, the actual recoverable content can unfortunately be incomplete or corrupted due to this limitation.

Regarding the logs we request, these are used solely for technical analysis to understand why the recovery did not meet expectations. They do not collect personal files or sensitive data, and providing them is entirely optional. We sincerely apologize if this process caused concern or gave the impression otherwise.

We regret that your refund request experience was not satisfactory. This is not the level of service we aim to provide. We would like to review your case again and offer a fair resolution.

Please contact us at support@tenorshare.com with your order ID or purchase email, so we can prioritize your case. Our team will: re-evaluate your refund request, avoid unnecessary repeated steps
provide a clear and timely resolution.

We sincerely apologize for the inconvenience caused and appreciate your feedback, which helps us improve both our products and customer experience.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Mar 22, 2026

Dear Customer,

Thank you for taking the time to share your detailed feedback. We sincerely regret the frustration and concern this situation has caused you.

Tenorshare would like to clarify that our intention is never to mislead or charge users without their awareness. Subscription terms, including auto-renewal details, are normally displayed on the purchase page and included in the order confirmation email. However, we understand your concern that email notifications alone may not always be sufficiently visible, and we appreciate this feedback as it helps us improve transparency in our processes.

Regarding subscription management, we are sorry if the cancellation process felt complicated. Users can cancel subscriptions by contactting support team at any time, and our support team is available to assist promptly. We acknowledge that your experience did not meet this expectation, and we apologize for that.

We also regret that the recovery service did not work as expected. Data recovery success can vary depending on device conditions and data status, but we understand how important your data is and how disappointing this outcome must be.

We take your concerns seriously and would like to resolve this matter as soon as possible. Please contact us directly at support@tenorshare.com with your order ID or purchase email, and mention this review so we can:

1. urgently review your billing and subscription status
2. ensure cancellation is completed
3. reassess your refund request in accordance with our policy

We are committed to handling your case responsibly and improving our user experience moving forward.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Mar 21, 2026

Dear Darryl,

Thank you for your feedback. We’re very sorry to hear about your experience and understand your concerns.

On behalf of Tenorshare, we would like to clarify that data recovery on Android devices—especially without root access—can be limited due to system restrictions imposed by the operating system. This may affect the ability of the software to fully recover deleted data in certain cases.

Regarding the billing concern you mentioned, we take such matters very seriously. Our system does not charge for any products without user authorization. In some cases, additional charges may be related to a trial subscription or optional service selected during checkout, which then renews automatically unless canceled.

We would like to investigate your case thoroughly and resolve this for you. Please contact our support team at support@tenorshare.com with your order ID or the email address used for the purchase, along with details of the charge. We will review your account, assist with canceling any active subscriptions, and address your concerns accordingly.

We sincerely apologize for the inconvenience caused and appreciate your feedback.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Mar 21, 2026

Dear Patricia,

Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how frustrating this must be.

Tenorshare would like to clarify that a lifetime license should remain valid for the purchased device and should not expire after a short period of use. The message regarding an inactive promocode may be related to an activation issue, license conflict, or system error.

We would like to investigate this for you as soon as possible. Please contact our support team at support@tenorshare.com and provide your order ID or the email address used for the purchase, along with a screenshot of the error message. Our team will verify your license status and help restore your access.

We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Mar 16, 2026

Dear Paul,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your frustration regarding the software performance and the billing concern.

On behalf of Tenorshare, we would like to clarify that our products, including Tenorshare 4DDiG, are designed to help recover data in many situations, but the success of recovery may vary depending on the condition of the storage device and whether the original data has been overwritten or severely damaged.

Regarding the billing issue you mentioned, any trial offers or additional products should be clearly displayed on the checkout page before the purchase is completed. If a trial was activated and later converted to a paid subscription, it can be canceled at any time, and our team can help review the charge with you.

We would truly like to resolve this matter for you. Please contact our support team at support@tenorshare.com
and provide your order ID or the email address used for the purchase, so we can check your case, assist with subscription cancellation if needed, and review your refund request according to our policy.

We sincerely apologize for the inconvenience and appreciate the opportunity to assist you.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Updated Mar 16, 2026

Dear Csaba,

Thank you for your feedback. We’re very sorry to hear that you feel there has been no communication from our side.

At Tenorshare, we always strive to respond to customer inquiries as quickly as possible. In some cases, replies from our support team may be filtered into the spam/junk folder, or there may be delays due to high volumes of requests.

Please kindly contact us again at support@tenorshare.com and provide your order ID or the email address used for the purchase, so we can locate your request and assist you as soon as possible. If you have already submitted a ticket, you may also reply directly to that email and our team will follow up promptly.

We sincerely apologize for any inconvenience caused and appreciate the opportunity to assist you.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Mar 16, 2026

Dear Slade,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and the frustration it has caused.

On behalf of Tenorshare, we would like to clarify that our products are not intended to enroll customers in hidden charges. For subscription-based purchases, the renewal terms are normally displayed on the purchase page and in the order confirmation email. This helps ensure users are aware that the subscription will renew automatically unless it is canceled before the next billing date.

We certainly understand how concerning unexpected charges can feel. Please rest assured that subscriptions can be canceled at any time, and our support team will gladly help ensure that the auto-renewal is stopped and review any billing concerns.

To resolve this as quickly as possible, please contact our support team at support@tenorshare.com with your order ID or the email address used for the purchase. We will check your subscription status, assist with cancellation if needed, and review your request in accordance with our refund policy.

We truly value customer feedback and are committed to improving both our services and communication.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Mar 15, 2026

Dear Customer,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and the frustration caused.

On behalf of Tenorshare, our goal is always to help customers resolve their issues as effectively as possible. In some situations, when one tool may not fully meet a user’s needs, our support team may suggest alternative products to try to provide another possible solution. However, we are sorry to hear that the recommended option did not work for you.

Please rest assured that we do not ignore customer requests after recommending another product. We would like the opportunity to review your case again and see how we can assist you further.

Could you please contact our support team at support@tenorshare.com
and provide your order ID or the email address used for the purchase, along with details about the issue you encountered? Our technical team will check your case carefully and do their best to help resolve the problem.

We truly value your feedback and will continue working to improve both our products and customer service.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Mar 11, 2026

Dear Itzik,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must have been.

On behalf of Tenorshare, we would like to clarify that subscriptions can normally be canceled through the payment platform used for the purchase or by contacting our support team. Our team aims to process cancellation requests as quickly as possible, and we sincerely apologize if the response time did not meet your expectations.

Regarding the charges and refund concerns, we review each request according to our refund policy and the specific order details. If you contacted us to cancel and did not receive timely assistance, we would truly appreciate the opportunity to review your case again and help resolve the issue.

We are also sorry to hear about the software performance issues you mentioned. Our technical team is continuously working to improve product stability and compatibility.

Please contact us at support@tenorshare.com with your order ID or the email address used for the purchase, so we can investigate the situation and assist you further.

Kind regards,
Tenorshare Team