Dear Support Team, I request the immediate cancellation of my Tenorshare iCareFone subscription billed to my bank card. Please ensure that no further charges will be made. If any future charges... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Update: Following my original review, Tenorshare has now issued a full refund, which I appreciate. Although the software did not work for my specific case (my WhatsApp data transfer was unsucce... See more
Company replied
"4DDiG Partition Manager" did not work when trying to clone a boot drive, 3 attempts no luck, do not buy. 30 day subscription on a use once software is just crazy. Also re-invoiced me 6 days after pur... See more
Company replied
Company details
Written by the company
We focus on data security and system fixes for iOS & Android. We provide users with solutions for device content management, data recovery, system repair and other practical mobile phone and computer essentials. Today, Tenorshare's products and services are trusted by more than 10 million users worldwide.
Contact info
Hong Kong
- support@tenorshare.com
- tenorshare.com
3.5
Average
15K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good people
March 3, 2026
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The subscription has not been cancelled…
The subscription has not been cancelled for two days. This is a shitty company of scammers.
March 8, 2026
Unprompted review
Reply from Tenorshare
Dear Customer,
We’re sorry to hear about your experience and apologize for the frustration caused. Please rest assured that Tenorshare does not intend to make the cancellation process difficult for our customers.
In some cases, subscription cancellations may take a short time to process depending on the payment platform used. If your cancellation request has not been completed yet, our support team would be happy to check the status and assist you as soon as possible.
Please contact us at support@tenorshare.com with the email address used for the purchase or your order ID so we can locate your subscription and confirm the cancellation for you.
We appreciate you bringing this to our attention and will do our best to resolve the issue promptly.
Kind regards,
Tenorshare Team
loyal customer! great service
truthfully an amazing software ianygo works flawlessly and ive been a customer with years and if you ever had any issues with the software customer service always has your back been spoofing without issues for years thanks Tenorshare :)
April 1, 2025
Unprompted review
Great!
I use iAnygo and it works great for what I need! Love that there is a program such as this one out here. Customer service for an issue was resolved quickly.
March 7, 2026
Unprompted review
Don't buy products from these Company
Don't buy products from these Company. These are completely useless. Their money back guarantee is a scam, when you ask for a refund, they only give excuses. The other thing is, it’s also very difficult to cancel the subscription. So, don't buy from them.
March 5, 2026
Unprompted review
Reply from Tenorshare
Dear John,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations and sincerely apologize for the frustration this situation may have caused.
On behalf of Tenorshare, we would like to clarify that we do provide a money-back guarantee and our support team reviews refund requests according to the conditions outlined in our refund policy. Our intention is always to handle these requests fairly and transparently, not to create difficulties for our customers.
Regarding subscription management, users can normally cancel their subscription at any time by contacting our support team for assistance. If you experienced any difficulty with this process, we would be glad to look into it and help resolve the issue as quickly as possible.
Please feel free to contact us at support@tenorshare.com and include your order ID or the email address used for the purchase so that we can review your case in detail and work toward a suitable solution.
We truly value customer feedback and will continue improving our products and services.
Kind regards,
Tenorshare Team
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Tenorshare asked for a 5-star review before allowing me to use the lifetime license I paid for
I purchased a lifetime license for Tenorshare iAnyGo. After some time, my computer stopped working completely and I had to replace it. Because of this, I contacted Tenorshare support asking them to reset the license activation so I could use the software on my new computer.
I was not trying to use the license on multiple computers at the same time. I only asked for a simple activation reset because the original device no longer works.
Instead of resolving the issue, the support team replied asking me to leave a 5-star review on their rating page and send them a screenshot of the positive review. They explicitly said that after I sent proof of the 5-star review, they would grant me permission.
In other words, they conditioned access to a license I already paid for on posting a positive review. This is clearly review manipulation and extremely unethical.
A company should not ask customers to post fake positive reviews in exchange for support or access to a product they already purchased.
This experience seriously damaged my trust in Tenorshare. I would strongly advise potential customers to be aware of these practices before buying their software.
—— UPDATE ——
After escalating the issue publicly, Tenorshare reset the device linked to my lifetime license and I was able to activate iAnyGo on my new computer. The issue is now resolved, although the initial support experience could have been better.
They still show 4/5 mobile devices used even though I only have used with the same iPhone as always but it’s working now.
March 1, 2026
Unprompted review
Reply from Tenorshare
Dear Felipe,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been.
First, we would like to sincerely apologize if any communication from our team gave the impression that leaving a positive review was required in order to receive assistance. On behalf of Tenorshare, we want to clarify that customer support or license services should never be conditional on posting a review, and this does not reflect our service policy. If this was how the message came across, we deeply regret the misunderstanding and will review this internally.
Regarding your Tenorshare iAnyGo lifetime license, it is normally tied to one computer. However, when a device becomes unusable due to hardware failure or replacement, our team can assist with resetting the activation so the license can be used on a new device, provided the original installation is no longer active.
We would genuinely like the opportunity to resolve this issue for you properly. Please contact us at support@tenorshare.com with your order ID and the email used for purchase so our senior support team can locate your case and assist with the license reset as soon as possible.
Your feedback is very important to us, and we appreciate you bringing this matter to our attention so we can continue improving both our processes and customer experience.
Kind regards,
Tenorshare Team
they are so fast and effective at…
they are so fast and effective at helping with screenlocks or even frp unlocks if you have legal reason to do so such as forgot password or kid changed password and reset phone! lol they always help me whenevr i have any issue and are always read willing and able to do what it takes to solve that issue within the means they have! they are amazing I HIGHLY RECOMEND
March 6, 2026
Unprompted review
Refund request ignored for Order #T2026750289415475200
I purchased UltData for Android on Feb 25, 2026. The software does not work and support is stalling by asking for logs just to waste time and avoid the 30-day money-back guarantee. I have already contacted my bank (UniCredit) for a chargeback. I want my refund NOW as per your policy. Order ID: T2026750289415475200.
February 26, 2026
Unprompted review
Reply from Tenorshare
Dear Limited,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience. We understand how frustrating this situation must be, and we sincerely apologize for the inconvenience caused.
On behalf of Tenorshare, we would like to clarify that requesting log files is a standard troubleshooting step. Our technical team asks for these details to determine why UltData for Android may not work correctly on certain devices or system versions. This process is intended to identify the root cause and improve the product—not to delay or avoid refund requests.
Regarding your order T2026750289415475200, we take your request seriously. If the software did not work for your case and your request falls within our refund policy, we are willing to review your case with priority. Our billing team will re-check your order and refund eligibility as soon as possible.
Please contact us at support@tenorshare.com and include your order ID and the email used for purchase so we can locate your ticket quickly and proceed with the appropriate resolution. If a refund is approved, it will be processed back to your original payment method.
We value your feedback and hope to resolve this matter for you as soon as possible.
Kind regards,
Tenorshare Team
they advertised that 7 trail…
they advertised that 7 trail satisfactory provided, but when I asked them for refund they refuse , they are scammer don't buy anything from them they will scam you.
March 1, 2026
Unprompted review
Reply from Tenorshare
Dear Bilal,
Thank you for sharing your feedback. We’re sorry to hear that you feel disappointed with your experience, and we sincerely apologize for any frustration caused.
On behalf of Tenorshare, we would like to clarify that our products are covered by a refund policy that allows customers to request a refund within the specified satisfaction guarantee period, provided the request meets the conditions outlined in the policy. Our support team reviews each request carefully based on order details and product usage.
If your refund request was declined, it may be related to specific policy conditions or missing information needed to process the request. However, we would still like to review your case again to ensure it was handled correctly.
Please contact our support team at support@tenorshare.com and provide your order ID and the email used for the purchase. Our team will recheck your request and work toward a fair resolution.
Your feedback is important to us, and we appreciate the opportunity to improve our service.
Kind regards,
Tenorshare Team
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I purchased 2 of their products and…
I purchased 2 of their products and then it couldnt bypass my icloud lock because its an iphone 11pro they did not want to refund me at all. I ended up disputing with my bank DONT PURCHASE FROM THESE SCAMMERS
March 3, 2026
Unprompted review
Reply from Tenorshare
Dear Ashley,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding the outcome.
On behalf of Tenorshare, we would like to clarify that due to Apple’s security policies, bypassing iCloud Activation Lock is not supported on certain devices and iOS versions, including many newer models. This limitation is related to system security restrictions rather than the software intentionally failing to work.
Regarding refunds, our team reviews requests based on our refund policy and the specific technical circumstances of each case. If you believe your request was not handled appropriately, we would be happy to review it again. Our goal is always to provide a fair solution for our customers.
Please feel free to contact us at support@tenorshare.com with your order ID and the email used for the purchase so we can locate your case and assist you further. We sincerely hope to clarify the situation and resolve the issue for you.
Kind regards,
Tenorshare Team
Good app to backup iphone
Good app to backup iphone. Gibing 5 star review as staff is offering to refresh my activation code after i lost access to my previous backup machine
March 4, 2026
Unprompted review
Charges continued even after written cancellation confirmation
Our company experienced repeated billing issues with Tenorshare even after the subscription was cancelled.
The subscription was formally cancelled on 10 December 2025, and Tenorshare support confirmed in writing that there would be “no recurring billings in the future.”
However, despite this written confirmation, the following charges were still processed on our credit card:
• 28 December 2025 – AED 99
• 07 January 2026 – AED 143
• 28 January 2026 – AED 99.27
• 07 February 2026 – AED 143.03
These charges occurred after the confirmed cancellation, which makes them unauthorized post-cancellation recurring billing.
The total unauthorized amount documented is AED 1,795.36.
So far, only AED 96.21 has been refunded, leaving a remaining unresolved amount.
We have contacted Tenorshare support multiple times and provided full documentation including cancellation confirmation and credit card statements. Despite this, the issue is still not fully resolved.
This is not a normal refund request. The charges happened after written cancellation confirmation, which indicates a billing system issue.
We request Tenorshare to:
• Process the full refund for the remaining unauthorized charges
• Provide refund reference numbers and confirmation
• Confirm that all recurring billing tokens and subscriptions are permanently cancelled
If the matter is not resolved, we will proceed with a formal chargeback through our bank for the remaining transactions.
We hope Tenorshare will address this situation responsibly and prevent similar billing issues for other customers.
Date of experience
02/07/2026
Order Number or Ticket ID (optional)
TID23035426
February 7, 2026
Unprompted review
Reply from Tenorshare
Dear Kalani,
Thank you for providing such detailed information. We sincerely apologize for the seriousness of this situation and fully understand your concern regarding charges processed after written cancellation confirmation.
If a subscription was officially canceled on 10 December 2025 and you received written confirmation stating that no further recurring billing would occur, then any charges processed afterward must be urgently investigated. Post-cancellation billing is not acceptable and does not reflect our intended billing standards.
Based on the dates and amounts you listed, this appears to be either:
* A duplicate subscription under a different billing ID
* A delayed billing token that was not properly deactivated
* Or a payment processor synchronization issue
However, regardless of the technical cause, this should have been fully resolved once reported. We have escalated ticket ID 23035426 for priority review by our billing management team.
We appreciate your patience and the structured documentation you have provided. Billing accuracy and trust are extremely important to us, and we will work to bring this matter to a proper conclusion.
Sincerely,
Tenorshare Team
Best location spoofer I've tried so far
I went through a few different sketchy GPS apps before finally landing on iAnyGo, and it's by far the most stable one I've used. I use it to change my location for a few different apps (mainly social media and testing out streaming locations), and it hasn't let me down once.
The interface is really clean, you don't need to root or jailbreak your phone, and the multi-stop routing tool is super helpful. It is a paid subscription, but honestly, it’s worth saving yourself the headache of dealing with free apps that crash constantly or get your accounts banned. Highly recommend it if you want something that just works out of the box!
March 2, 2026
Unprompted review
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Newly Switched PC License Granted
Contacted them about swichting to new PC, they are happy to make the license covering the switched PC.
March 2, 2026
Unprompted review
Totally misleading
Totally misleading, you think you are downloading a trial, which for me didn't work so false advertising.
Says it would help with my screen lock password but just tells you to wipe your phone so pointless. They are raking the money in by the way they advertise the products. What about the 7 day satisfaction policy. I asked for a refund but been denied. Do not use this company, feels like a scam to me.
February 26, 2026
Unprompted review
Reply from Tenorshare
Dear Paul,
Thank you for sharing your experience. We’re truly sorry to hear about your disappointment and understand how frustrating this situation must have been.
We’d like to clarify that Tenorshare provides a free trial version so users can check device compatibility and scan capability before purchasing. Due to system and security restrictions imposed by Android and iOS, removing a screen lock password without data loss is not supported on all devices or system versions. In some cases, the only available solution is to reset the device, which we clearly state in our user guides and product descriptions. We sincerely apologize if this was not clear enough during your experience.
We do not have the 7-day satisfaction policy currently. Regarding the refund policy, refunds are evaluated based on specific conditions, including product usage status and technical feasibility. If your refund request was denied and you believe it meets the policy requirements, we strongly encourage you to contact us again so we can re-review your case carefully.
Please reach out to us at support@tenorshare.com with your order ID and a brief description of the issue. Our senior support team will prioritize your request and work with you to find a fair solution.
We appreciate your feedback—it helps us improve transparency and the overall customer experience.
Kind regards,
Tenorshare Team
Help needed Pogo
I asked for help in the discord chat, and within a minute Serena helped me. She informed me I got the wrong version and that I needed to contact customer service to switch to Pogo Skill.
March 1, 2026
It really nice and works for me
It really nice and works for me
A Pikmin player.
March 1, 2026
Unprompted review
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SCAM
SCAM. You will be signed up for a 7 day trial and when you cancel it you will have a long form to fill in to put you off. But that's not the worst part. I have an email from them saying they cancelled my subscription and they are still trying to take money. Not once a month as its supposed to be but every two weeks. DO NOT SIGN UP
February 11, 2026
Unprompted review
Reply from Tenorshare
Dear Danny,
We’re very sorry to read your review and understand how concerning unexpected charges can be. Please accept our sincere apologies for the frustration this situation has caused you.
We would like to clarify that Tenorshare subscriptions operate on a weekly, monthly, quarterly, yearly renewal cycle, not bi-weekly. If multiple charges appear close together, this is usually related to multiple active subscriptions, a failed cancellation request, or a billing system synchronization issue. We fully agree that this should not happen after a cancellation has been confirmed, and we are very sorry if this was your experience.
To unsubscribe, you need to submit a form at https://support.tenorshare.com. If you don't want to fill out this form, you can also send an email directly. If you received written confirmation that your subscription was canceled and charges continued afterward, this is something we take very seriously and want to correct immediately.
We kindly ask you to contact us again at support@tenorshare.com, including the cancellation confirmation email and any transaction references. Our team will verify the billing status, stop any remaining charges, and review the payments for an appropriate refund as a priority.
We appreciate you bringing this to our attention. Your feedback helps us improve both our billing transparency and customer experience.
Kind regards,
Tenorshare Team
Been using the software for about a…
Been using the software for about a year now. So far it has worked quite good for me. Rarely any problems.
February 28, 2026
Unprompted review
The engineer help me resolve my…
The engineer help me resolve my connection issue quickly!!
February 28, 2026
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