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2.1

Poor

TrustScore 2 out of 5

10 reviews

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Rated 1 out of 5 stars

BE CAREFUL USING THIS SERVICE

Terafile.co's file sharing service works exactly as it stated - I found no problems...
BUT...
Be aware that whatever service option you choose IT IS A RECURRING PAYMENT ON YOUR CARD!!!
It is not at all obvious when signing up.
Also when you want to cancel this recurring payment - THERE IS NO CANCELLATION OPTION ON YOUR ACCOUNT!!!
The only way is to fill in a contact form and request cancellation and to be totally safe have your bank block or cancel your card. Your bank may be reluctant to do this because you gave your card details in good faith to Terafile.co and your only option may be to talk to your card issuer's Disputes department.
*** BE WARNED ***

August 6, 2014
Unprompted review
Rated 1 out of 5 stars

Auto-renewal with no cancellation option

Terafile has just withdrawn a month pay from my credit card, without any warning or settings that I could see or change in my account..
I was about to go on vacation, therefore I doubled checked and tripled checked if there was somewhere to cancel my account, I didn't find it.. so I guessed that it was not recurring.. And then I got an email from Terafile saying that I would loose my premium if I didn't pay for the next period..
2 days later Terafile withdraw 10,99 from my credit card
- Why would they send my an email to extend my premium, when they renew it anyway..

June 30, 2014
Unprompted review
Rated 1 out of 5 stars

Auto-renewal with no cancellation option

I subscribed to a 1-month plan with no intention of renewal. Little did I know it automatically auto-renewed my subscription even though I did not set it. I had to block my credit card and start a dispute.

May 16, 2014
Unprompted review
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Rated 1 out of 5 stars

SCAM SCAM SCAM! Stay away!!!

I signed up for premium services on March 3rd. I did not get the faster download speeds as promised, and while that is okay, I just thought it's okay since I just signed up for the 7 days subscription. Lo and behold, after 7 days they AUTOMATICALLY charged my card without permission. I did not sign up for a recurring payment, and nowhere in my profile can I cancel the recurring payments other than having to contact support. Their support immediately canceled my subscription, or so they say, BUT I never got an email confirmation, just an email response from support. They will not refund me for the amount they charged without my permission too. SO STAY AWAY FROM THIS SCAMMY COMPANY!!!

March 12, 2014
Unprompted review
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