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Review summary
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Reviews shaping this summary
Terp Chasers Club is the real deal. Picked up my Universal Baller v2 from them and I absolutely love it — high quality, consistent performance, and exactly what I was hoping for. I’ve also ordered a f... See more
Company replied
This Universal baller device was very intimidating looking but I am very satisfied I made the purchase. It is very easy to use, it is smaller and more compact than it seems, and cleaning has been pret... See more
I have purchased 2 Universal Baller set ups along with pretty much every accessory for them. Shipping is always fast and there customer service is top notch. Very happy with my overall experienc... See more
Company replied
Company details
- #2 of 35 best companies in Vaporizer Store
Written by the company
We are the creators of the Universal Baller, the original quartz lined ball vaporizer! A desktop ball vaporization experience with flavor and extraction like no other! We offer the highest end and most modular desktop ball vaporizer on the market!
Contact info
United States
- info@terpchasersclub.com
- terpchasersclub.com
4.8
Excellent
57 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
How to turn a loss into a bigger loss
First of all they buy their reviews so they can't be trusted. If you give them a 4 star review or better they send you a 15% or 20% coupon codes. To me they sent a 20% code initially. I made a purchase with it. They don't have real time inventory and the item i purchased was out of stock. They let me know it was out of stock. They refunded my money as they should. They didn't automatically reissue me a coupon code but when I remided them, they offered my a 15% coupon code in place of my 20%. When I questioned Stuart about the lesser coupon he had a fit and took it away from me and told me to buy my stuff elsewhere. So I did, and I am. I'm not really sure how Stuart turned their mistake into a win for them because I simply placed an order for the item I needed 30 seconds later with someone else and per his demand I will make my purchases elsewhere in the future. Stewie doesn't know yet how to turn a negative into a positive.
February 25, 2026
Reply from Terpchasersclub
Discount codes are given automatically for reviews regardless of the star count, but only if it is for an item you actually purchased, and with your in store account. You submitted multiple new reviews under a fake name for items you didn't purchase which is why you didn't get any discount code for these new reviews. These reviews are live on the website anyways.
The stock on our site is live, but we had an error with this particular item. We emailed you, apologized and tried to ask what would make it right. You replied and asked for the original discount, and we meant to offer the same discount, but said 15% out of habit. You emailed back very upset and we clarified that it would be the same discount code and whatever else you'd like to make it right.
We were not trying to downgrade your discount code, we were trying to offer more than the original discount code, such as a free item, upgraded shipping, or a larger discount. We asked you to shop elsewhere because you were increasingly acting abusive towards our staff.
BEST BALL VAPE!
I have purchased 2 Universal Baller set ups along with pretty much every accessory for them. Shipping is always fast and there customer service is top notch.
Very happy with my overall experience with Terpchasersclub.
February 24, 2026
Reply from Terpchasersclub
Thank you for the review! We always try to strive for top notch service!
This was my first purchase from TC I…
This was my first purchase from TC I enjoyed the experience from my initial contact to receiving the order.
February 24, 2026
Reply from Terpchasersclub
Thank you! Thats our goal!
Cutting edge products with top notch customer service.
TCC has been my goto for over a year now. The team over there comes up with great products and even better service.
March 2, 2026
Reply from Terpchasersclub
Appreciate the support! We love that you support us!
Love what they are doing and growing…
Love what they are doing and growing the vape space. Great service and great products
March 2, 2026
Reply from Terpchasersclub
Appreciate it! We're always looking to offer the most cutting edge designs!
Great experience
There are two things that stand out in my dealing with TCC. First, the exceptional quality of their device. Second is the friendly and helpful assistance of Stuart. A great transaction.
February 17, 2026
Reply from Terpchasersclub
Love to hear it! Hopefully youll get countless hours out of the Universal Baller!
Reply from Terpchasersclub
Appreciate it! We're glad to offer products you love
Reply from Terpchasersclub
Hopefully we can provide products you love for a long time moving forward!
Excellent customer service
Excels in customer service, with actual humans. Very fast delivery to Central Midwest
February 17, 2026
Reply from Terpchasersclub
Appreciate it! We're always looking to provide top tier service so the review means a lot
A great place for your DHV needs
A great place for your DHV needs. The owner is a chill guy who’s always reachable on the official insta handle. They help you out with everything from discreet delivery to giving you good discounts when buying from them. I hope to see a lot of great new things from the guys at this place!
February 17, 2026
Reply from Terpchasersclub
Happy to help! We love getting feedback like this!
Terp Chasers Club is a Top-Tier Retailer.
Terp Chasers Club is the real deal. Picked up my Universal Baller v2 from them and I absolutely love it — high quality, consistent performance, and exactly what I was hoping for. I’ve also ordered a few accessories and the experience has been smooth every time. If you want quality products from a reputable retailer, TCC is an easy choice.
February 16, 2026
Reply from Terpchasersclub
Glad you love the Universal Baller! We strive for great customer experiences and quality products
Very responsive and great products
February 16, 2026
Reply from Terpchasersclub
Thank you! Always happy to help with whatever you need
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