Terra Energy Solutions Reviews 

ENHANCE HOME SOLUTIONS SHARES ITS EXPERIENCE WORKING WITH TERRA ENERGY

Florida home improvement company speaks out about months of payment and communication issues and encourages others in the solar industry to do their due diligence.

FLORIDA - Enhance Home Solutions, a Florida-based home improvement company serving homeowners throughout the state, is sharing its experience working with Terra Energy after months of payment delays, communication problems, and commitments that, in our experience, were not fulfilled.

Enhance Home Solutions provides solar, roofing, windows and doors, water solutions, and other home improvement services. Our business depends on strong relationships with our customers, installers, employees, and business partners. When we make a commitment, we understand that other people are depending on us to follow through.

That is why we believe it is important to share what happened during our relationship with Terra Energy.

Our agreement with Terra Energy included compensation of $0.22 per sale and $0.40 per install. Over the course of the relationship, getting paid became an ongoing issue.

At one point, Enhance Home Solutions went approximately eight weeks without receiving payment. This was not an isolated incident. For months, we experienced repeated problems with payments not arriving when expected.

The impact went beyond our company.

Our installers became frustrated. Customers were not always receiving the communication and callbacks they expected. Our team was left answering questions, maintaining relationships, and dealing with the consequences.

We continued trying to make the relationship work because walking away from our installers and customers is not how Enhance Home Solutions operates.

Unfortunately, the problems continued.

In our experience, Mike Brubaker made commitments to Enhance Home Solutions that were repeatedly not kept. We do not make that statement lightly.

Enhance Home Solutions has retained text messages, emails, payment records, and other business communications related to our dealings with Terra Energy. Our statements are based on our firsthand experience and the records we maintained throughout the business relationship.

We believe accountability matters, especially in the solar industry.

Contractors, dealers, installers, sales organizations, and homeowners can all suffer when companies fail to communicate clearly or meet their obligations. Every company operating in this industry has a responsibility to help raise the standard.

At Enhance Home Solutions, we have built our business around serving homeowners and standing behind the work we do. We believe those same principles should apply to relationships between businesses.

We made every reasonable effort to make our relationship with Terra Energy work. Ultimately, the recurring payment and communication problems reached a point where we felt our experience needed to be shared.

Our message to other companies considering doing business with Terra Energy is simple:

DO YOUR DUE DILIGENCE.

Get compensation agreements in writing. Clearly define when payments are due. Keep records of communications. Understand who is responsible for the customer after the sale. Most importantly, make sure the companies you depend on are prepared to stand behind their commitments.

Enhance Home Solutions is sharing its experience so others can ask these questions before entering into a business relationship.

This statement reflects the firsthand experience of Enhance Home Solutions. We stand behind our account and have documentation related to the events described above.

ABOUT ENHANCE HOME SOLUTIONS

Enhance Home Solutions is a Florida home improvement company providing residential and commercial solutions, including solar, roofing, windows and doors, and water treatment. Our focus is straightforward: provide quality work, communicate with our customers, and stand behind the commitments we make.

Jean has a warm and welcoming personality, providing fantastic service and embodying the values of Terra Energy Solutions. It was pleasure working with her and Terra Solutions. I look forward to building a long lasting relationship

I’ve had the panels for the past two years when I signed the contract. It was before the holidays so it took a while to get the permits done and also the HOA approval, but it was installed in January. I signed the contract in November….. I was tired of FPL‘s not having a stable amount every month for a single mom with two kids I needed stability… so I took a chance with my eyes closed, signed the contract and I said here we go no one else at the time had the solar panels from Tarra only the administrative office in the association where I live

The Terra Energy team has been fantastic thus far. Always a quick response to inquiries and friendly interactions. The install team was very professional, courteous, and helpful. Looking forward to getting the system fully commissioned and operating. Can't say enough good things so far!

Great service from start to finish and such a great bunch of lads , everything was explained and nothing was to much trouble , smashing to deal with a company passionate about what they do and gave me great advice in a solar market where people will you sell things you don’t want . Thankyou Dan and Liam

Fantastic service, great workmanship. Would highly recommend. Will definitely use again

I had a hypervolt charger installed by them and I couldn't be happier with the experience. From the start they were very prompt and helpful in responding to my queries and booking in the installation. The installation itself was great as well - efficient, professional, and carried out to a high standard. The team clearly knows their stuff, and I felt confident in their expertise throughout the process. My charger has been working perfectly since, I would definitely recommend them

Terra Energy recently installed an extensive solar panel and battery system at our home. The service was flawless from quote to completion. The whole team were very courteous, respectful, and conscientious during the installation. The job was executed with excellence and attention to detail, and we are happy we chose Terra Energy for this project. Many thanks to Liam, Dan, Jean, and the whole team.

Struggled to find a local Electrician interested in a small job and would be within my budget. This, my first experience with Terra Energy, was a pleasant one. Terra came out to me from quite a distance and assessed the job. Once quote was accepted they managed to fit me into their schedules within a few days. They came on the day we arranged and were on time despite all the flooding in the area. They supplied & installed a new shower light and earth bonded my gas meter for safety, which had been recommended by my gas engineer at the last boiler service. Liam who fronts the company was polite and courteous and listened to what I wanted before pricing me up. Matthew the electrician also polite and considerate did a neat and tidy installation, He was thoughtful of my carpets and cleaned up afterwards. Before he left I mentioned a future project I might be thinking of doing and together we discussed any issues which might arise. I am very pleased overall with this young company and would consider using them again in the future. Must not forget Aleksandra in the office who kept me up to speed with everything. Thanks guys a good job well done!

Can't recommend these guys highly enough. Just had solar panels and battery installed. Liam, Adam and Matt worked so hard - very good work ethic. Professional, respectful and friendly. Tidied up after themselves (always a plus)
Dan was so quick to respond to any of our queries, we were never kept waiting for answers to our many questions.
They installed good quality equipment at a reasonable price.

Car charger advice and install - I took 4 quotes from 2 big suppliers and 2 local firms. Dan and his team were easily the most professional and at a very competitive price. The job was done cleanly and professionally including an upgrade to our fuse board all included. Safe and sound work. No hidden extras.

I don’t usually write reviews but I was so impressed I actually asked to provide a review on this occasion. 5 stars without a doubt.

Just had Liam round to install an Andersen A2 charger. Fantastic job I've added a pic. He was very professional and friendly, and tidied up after himself. Would definitely recommend!

I appreciate Dan and Liam’s professional services to get my EV charger and solved all my request.

Outcome is perfect and I really appreciate to their response time. They reply all my enquiries very fast and the service charges are reasonable.

I strongly recommend Terra Energy Solutions .