tesery.com Reviews 371

Say that you are a responsible seller. I received my order for headlights in record time, unfortunately one of them did not work well but they took care of my case very quickly.
I feel the English translation

Even though, I wanted to return the roof rack, not because it's defective but I do not wanted it anymore, their return policy says I have to pay shipping which is a lot and unexpected. They worked out with me to keep the product as it doesn't make sense to pay high shipping cost.

All the devices purchased here work great and are easy to install with the help of excellent customer service. (Video installation films) You also get special assistance. For example, I put too many consumers in the car and it became overloaded. I reported this to Tesery, who found another point in the car, solving my problem.
All decorative elements and steering wheel covers are beautiful and precise.
Everything arrives undamaged and quickly, even though I order from far away.
I sincerely recommend Tesery to everyone!

It’s been over a week since I ordered my product and it looks like it’s still in china?

When I contacted support regarding a suspected malfunction with a purchased product, they provided extremely kind and courteous assistance. Their response speed was also remarkably fast, leaving me with a strong impression that this is a trustworthy place to shop.
I highly recommend this site for purchasing third-party Tesla products.

No communication via email and looking at other reviews shipping may take a while.

Can you tell me the status of these orders please and when they’ll ship

ORDER TESERY72053EN

ORDER TESERY72454EN

Once the items arrive I will update the review.

Great response time/resolution when I had a problem with the product.

I ordered a set of 4 center hub covers. One was defective and was replaced by Tesery to my complete satisfaction. Customer Service is critical to the online market and Tesery meets the test.

Delivered on time good product

⭐⭐⭐⭐⭐
I was initially skeptical about purchasing non-OEM products, but Tesery completely exceeded my expectations. After receiving my armrest storage bin, I noticed what appeared to be a crack—likely caused during delivery. I reached out to customer service and was blown away by how smoothly everything was handled.

Akane from their team was outstanding. He stayed in constant communication, responded promptly, and didn’t miss a beat throughout the entire process. A replacement was quickly ordered with no hassle at all, and on top of that, he took the time to provide detailed and helpful information about a rear entertainment system I’m considering purchasing next.

This level of customer service is rare these days and has completely changed my perception of buying non-OEM accessories. Tesery has earned my trust, and I wouldn’t hesitate to purchase from them again. Highly recommended!

I purchased a new Tesla that opened me up to the world of all the Tesla accessories. Tesery was recommended to me by a fellow Tesla owner friend. She has had many orders and speaks highly of them. I have placed several Big ticket purchases this month and have been very pleased with their quality and service thus far. I had a couple of items I needed to cancel and that process was very smooth as well

Product came and it's very cheap. the other products are hugely delayed and i wasn't told that before hand--i was mislead into thinking they'd come soon. I now may not have them for Christmas.

My seat covers were not at all as depicted…they did not fit my car at all and so I had to return them at a cost to me of $105. Your mistake and it cost me

My experience with a particular problem was handled in a very professional manner. I would not hesitate in recommending this particular company.

Delivery is taking too long. No exact delivery date showing up during ordering process. Have not received the item, once i get them, i will comment about the quality

After i got the product i ordered, i realized it was not fit for my preferences, contacted tesery support , and they refunded me the full price. Product was great too , it just wasn’t best for me.

I purchased a headlight for my Tesla Model Y because of the great price. My stock headlight had stopped working, and I figured I'd do it myself to save the $3,000 that Tesla was going to bill me.

When I received the light, I was taking my car in to get wrapped, and the shop said they'd install the light for me, saving me from having to do it myself. When I went to pick up my car, I noticed the headlight wasn't working, even though it was installed correctly. On my way home, I stopped at Tesla, and they said that although it was an OEM replacement, it was the wrong headlight unit. It was meant for another Model Y fitment. With that, I told Tesla just to do the swap to a new light, and I ended up paying the $3,000 anyway.

When I first reached out to Tesery, they didn't understand how I got the wrong unit because they had implemented this feature on their website that would make this nearly impossible, but I had purchased before this was on the site.

Tesery ended up giving me a refund because of the issue.

Note: This whole process went over 7 months because I got the headlight, then a month later had my wrap appointment, and a week later had the new Tesla headlight installed, and then went for a month vacation with my family, and then had to start the process over again. Even with all of that, Tesery made it easy for me to pick up the support with them. I am truly grateful.

Worst customer service ever. The reviews on their site are all fake.