These headlights are AMAZING! Factory OEM quality. Exact same as the factory headlight. I just knocked off one star due to shipping. Expect to wait like a month for your headlights to arrive. Estima... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am going to alter a previous review as whilst I was sent the wrong roof shade for my Tesla Y I contacted the company who immediately replied, they asked for pictures of the item and agreed that I ha... See more
Company replied
Buyer beware! This company is terrible. Trying to return an item is an exercise in futility, stalling and gaslighting! It's ridiculous how many times they'll email you back and refuse to acknowledge y... See more
Company replied
What a shiting company! Oder placed and paid on May 16th,2026: order # TESERY94086EN "Delivery within 7 to 12 days!" displayed on their website... Just kiss my A.. nothing delivered on June 5th,... See more
Company details
- #84 of 87 best companies in Car Accessories Store
- #4 of 4 best companies in Auto Body Parts Supplier
Written by the company
Committed to providing you with high-quality Tesla accessories and exceptional customer service! Tesery provides a high quality parts shopping platform for every Tesla owner to ensure consumer rights and product quality. By centralizing all Tesla high quality accessories together, it allows all owners to quickly find the various accessories they need in one place, thus avoiding the high shipping costs, time costs and different quality of buying different accessories from different places. We help every Tesla owner improve their car experience, create a simple, intuitive and guaranteed shopping experience for users, and open up a comfortable and personalized green "Tesla lifestyle".
Contact info
4050 Lake Otis Parkway, 99508, Anchorage, United States
- support@tesery.com
- tesery.com
2.9
Average
370 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Where do I begin
Where do I begin, I tried to buy headlights for my Model S and every time the order kicks back. I have charged over $3k and yet got nothing In return. The best part is I paid x amount and the pending returns on my statements are far less than I paid.
December 1, 2025
Unprompted review
Reply from tesery.com
Thank you for reaching out to us regarding your attempts to purchase headlights for your Model S. We are sincerely sorry and deeply concerned to hear that you have experienced significant transactional issues.This situation is absolutely unacceptable and indicates a serious failure in our payment processing system. We understand this is incredibly frustrating and financially distressing. We assure you that we are taking this matter with the utmost urgency.
We believe the charges you see are likely pending authorizations rather than finalized payments. When an order "kicks back," the payment gateway often places a temporary hold (authorization) on the funds. This hold should drop off after a few days (usually 3–5 business days, depending on your bank)
“Tesery is truly an excellent company
“Tesery is truly an excellent company. Unfortunately, the products I purchased were held by customs in my country, and I had to pay half of the total order amount as a customs fee to receive them. However, Tesery refunded this money to me within 2–3 days. Their support was very attentive, and the service quality was outstanding. I’m extremely satisfied with all the products.
November 1, 2025
Unprompted review
These headlights are AMAZING
These headlights are AMAZING! Factory OEM quality. Exact same as the factory headlight. I just knocked off one star due to shipping. Expect to wait like a month for your headlights to arrive. Estimation on arrival to home on site isn’t accurate. Honestly though, worth the wait. Don’t go to Tesla. Just get these.
October 31, 2025
One of the items purchased had a fault
Ome of the items purchased had a fault
They responded promptly to my query, they owned the problem and refunded the faulty item
November 27, 2025
Unprompted review
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I purchased a product
I purchased a product, but it does not fit my car, so I emailed to request a return. However, I have not received any reply, and I don’t understand why you are not responding or allowing me to proceed with the return.
I would really like to know how your return system works. Are you intentionally delaying the process so that I can’t return the item?
Your customer service is absolutely disappointing.
October 30, 2025
Reply from tesery.com
Thank you for reaching out to us regarding your return request. We sincerely apologize that the product you purchased does not fit your car and, more importantly, that you have not received any reply to your return request email.
We understand your frustration and concern completely. When a product is incompatible, you should be able to rely on a prompt and clear response from our team to facilitate a return. We assure you that we are not intentionally delaying the process to prevent you from returning the item. Our failure to respond is a serious lapse in our customer service, and we deeply apologize for the disappointment it has caused.
We will initiate your return immediately. Since the product was incompatible, we will provide you with a full refund.
Contacted customer service to return…
Contacted customer service to return item and still did not get response on how to return the item since it took so long.
November 1, 2025
Reply from tesery.com
We sincerely apologize that you have reached out to customer service to return your item and have still not received a response on how to proceed, especially given the time it has already taken.
We understand that you are frustrated by the slow response and the inability to finalize your return. You should not have to chase us for the necessary steps to send an item back. We regret this failure in our communication and returns process.
We apologize again for the significant inconvenience caused by our slow communication. We are committed to processing your return efficiently now.
Longer wait times great products
They offer a great selection of products and the pricing and service was good. I went on there for one thing and wound up with multiple items. The only thing I missed somewhere a long the process was that the items were coming directly from China (which I don’t mind) so the wait time was longer than I was expecting. That’s the only reason for my score.
November 1, 2025
Reply from tesery.com
Thank you for your valuable feedback! We are delighted to hear that you had a positive shopping experience and were pleased with our great selection of products and good pricing and service. It’s fantastic that you found multiple items you wanted!
We sincerely apologize, however, that the wait time was longer than you expected due to the international shipping origin. We understand that transparency regarding logistics is key, and we regret that the fact the items were coming directly from China was not made clear enough during your purchase process.
We appreciate you pointing this out, as it confirms our need to significantly improve clarity on product origin and estimated delivery windows on our website.
We are actively working on making our shipping times more visible and accurate throughout the customer journey so that expectations are properly set upfront.
We appreciate your business and are happy to hear you were otherwise satisfied with your purchases!
The floor mats fit perfectly
The floor mats fit perfectly, and shipping was fast and efficient.
October 30, 2025
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Avoid at all cost
Avoid at all cost. This is all Chinese junk that you can not return.
November 26, 2025
Unprompted review
Reply from tesery.com
We sincerely apologize that the quality of the product you received did not meet your expectations, and we deeply regret that you encountered difficulties or outright inability to return the item. This is unacceptable, as a transparent and functional returns process is crucial for customer trust.
We apologize that the product quality leads you to categorize it as "junk." We are actively reviewing our sourcing to ensure all products meet the high standards expected by our customers.
We apologize if the returns process was confusing, restrictive, or non-existent, making it impossible for you to get a resolution for a product you were dissatisfied with.
We are committed to correcting this. Please provide your order number. We would like to personally investigate why your return was unsuccessful and initiate a refund for you immediately.
We appreciate your honest feedback, which highlights critical areas we must fix to regain consumer confidence, especially concerning product quality and our returns policy transparency.
Received in Perfect Condition + Refund for Price Drop
Everything arrived in good condition. After I made my purchase, a discount was added to the store. I contacted customer support, and they refunded me the difference between the original price and the discounted price.
October 29, 2025
The lights work as they ought to…
The lights work as they ought to however although these were advertised as new, one of the headlights has a pre-used and dirty ballast... so not really new. Also delivery promised at 14 days actually took 30 days! There is absolutely nothing I have purchased from anywhere in Europe (I live in Sweden) that takes longer than 7 days. Come on USA! Tesery refunded me $50 on a $875 purchase to compensate for these two issues. Having driven with them for a week now I can say that they do a good job. I can't comment on their longevity and value for money as yet. How long they will last is of course unknown. The Tesery customer support system seems to me to be dis-jointed and rather slow (until I wrote this review). On the other hand I have had so many marketing emails that I've unsubscribed.
October 23, 2025
Reply from tesery.com
Thank you for your feedback regarding your recent purchase of the headlights. We are glad to hear that the lights work as they ought to, but we sincerely apologize for the significant issues you experienced concerning both the product condition and the delivery time.
To compensate you for the used ballast and the substantial shipping delay, we would like to offer you a partial refund. Alternatively, if you have another preferred resolution, please let us know.
You can contact our customer service email: support@tesery.com.
We appreciate your vigilance in identifying this quality control issue. We are reviewing our inventory practices to ensure all items sold as new are entirely new, and we are working with our shipping partners to adhere strictly to advertised delivery times.
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Reply from tesery.com
We understand that this comment reflects a deep disappointment in the perceived value and quality of the items you have received. We strive to provide unique and effective accessories for the Tesla community, and we apologize if the quality of our current offerings suggests otherwise.
We take your feedback very seriously. We are continually working to diversify our sourcing and enhance the quality control standards for all products we carry, regardless of their origin, to ensure they deliver excellent value and durability.
To help us investigate the specific item(s) that prompted this feedback and ensure you receive a satisfactory resolution, could you please share your order number? We would be happy to discuss a return or refund if you are dissatisfied with the quality you received.
I ended up with a part that worked
I ended up with a part that worked, so 5 stars for that. My email interactions with Tesery weren't always confidence-inspiring. Sometimes they were so confusing I thought I was interacting with an AI agent or something.
Bottom line, I would buy parts from Tesery again in the future.
November 1, 2025
Unprompted review
All I have bought so far fit perfectly and work well
October 24, 2025
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I ordered two items
I ordered two items. Fast delivery, great quality, perfect fit.
November 20, 2025
Unprompted review
It's extremely difficult to see clear…
It's extremely difficult to see clear and detailed pictures of the product and its introduction. There's no customer service to ask, and it's also very hard to find installation instructions.
October 23, 2025
Reply from tesery.com
We apologize for the frustration and lack of necessary resources. We are failing our customers if they cannot see what they are buying, get their questions answered, or figure out how to install the product.
Please contact our customer service email: support@tesery.com to inform us of the specific product name you are trying to find so that we can take corrective action on that page immediately.
Thank you for providing this crucial feedback. We are committed to making our site user-friendly and transparent.
FAKE leather !!
I ordered NAPPA leather seat bottoms for my Tesla and I’m 100% sure the seat bottoms are some form of plastic definitely not leather!!!!!!!! DO NOT BUY
October 31, 2025
Reply from tesery.com
Thank you for your feedback.
We understand and share your strong frustration. When a customer orders a premium material like NAPPA leather, they should receive exactly that.
We hope to solve the problem of material differences for you immediately. Please contact our customer service email support@tesery.com and we will take immediate action to help you solve this problem.
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