Tesla Reviews 1,957

I have a Powerwall 3 which was installed in February its now June and my electricity bill is higher than it was before I had the solar panels because my system keeps importing expensive electricity to fill the battery. I have emailed Tesla twice with all the information and screen shots, heard nothing. So I called them and they said they would invest and get back to me. Never did. I thought Tesla was a good quality system but now I regret buying it and wish I had gone for someone else who has better customer service.

Installed tesla batteries with approved installer, Octopus, for over £11,000. System does not work as promissed, batteries do not export energy into the grid. Octopus is ignoring the issue and not sorting out the problem. Tesla just tells me to get another installer to look into the issue, but at my own cost, even though the batteries are just a few months old, there is apparently no warranty. Neither Octopus or Tesla take responsibility for the correct operation of the batteries. I installed Tesla batteries with a big company at a higher expense than other systems thinking I would have better support in case things went wrong , big mistake! See letter of complaint to Octopus below sent 19 May, like many other emails unanswered.
Dear Octopus Energy Complaints Team,
Name:
Installation address:
Quote number:#8030206
Installation date: 14 November 2025
Installer: Octopus Energy Services
Case handler:
Tesla Support involved: Yes
I am submitting a formal complaint regarding the ongoing and unresolved issues with my Tesla Powerwall export configuration, originally installed on 14 November 2025. Despite months of communication with your case handler, Hassan Ali, the matter remains unresolved and I have not received clear explanations, timelines, or the documentation I have repeatedly requested.
Communication throughout this process has been very difficult. Several of my emails have gone unanswered, and others received incomplete or unclear responses that did not address the questions raised. On one occasion, Hassan advised me to contact the After-Care team for further assistance. I followed this instruction, but every email I sent to the After-Care team was ignored and received no response. This lack of engagement has significantly contributed to the delays and uncertainty surrounding the issue.
Since the installation, I have repeatedly asked for clarification on what is preventing export activation. Unfortunately, Hassan has not provided a clear or consistent explanation of the issue or the steps required to resolve it. Responses have been vague, contradictory, or have simply ignored the specific points I raised.
Tesla Support has also been involved, but they have been unable or unwilling to assist further, stating that they require confirmation of export approval from the DNO before they can activate the relevant settings. This has left me in a position where both Octopus and Tesla are pointing to each other, with no progress being made.
A key part of this complaint is the repeated failure to provide the DNO export approval documentation. I specifically requested a copy of the UK Power Networks export approval, which Hassan confirmed had been submitted and approved. Despite this confirmation, he has not provided the approval letter or any evidence to support that the application was completed successfully. This documentation is essential for Tesla to proceed, yet my requests have been ignored.
This situation has now been ongoing for several months, with no clear resolution path and no accountability from Octopus. The lack of transparency, the failure to provide required documentation, and the absence of a coherent plan to resolve the issue are unacceptable.
I request the following:
A full explanation of what has caused the delay and why the issue has not been resolved since November 2025.
Immediate provision of the UKPN export approval documentation, including the G98/G99 approval letter and any associated reference numbers.
A clear and actionable plan to complete the configuration so that my Tesla Powerwall can export energy as intended.
A realistic timeline for resolution.
Consideration of compensation for the prolonged delays, lost export earnings, and the significant time I have spent chasing updates.
Please treat this as a formal complaint under your regulated complaints procedure. I expect written acknowledgement and a full response within the required Ofgem timelines.
I look forward to your prompt and comprehensive resolution.
Kind regards,

I've been waiting on my leased Tesla Model Y for several months. The delivery date moves continually. I had a confirmed date, based on which I arranged sale of my current car, insurance on the new car, congestion charge, Dartcharge, etc. Then Tesla cancelled delivery citing "logistics problems". Currently I have no new date and the Tesla app just moves the target date another day, every day. I don't think Tesla can delivery or support the product I thought I was buying into, so I'm now looking into how I can cancel. Nice car, but pointless if Tesla can't deliver. Not surprised BYD are giving them a kicking.

Don't waste your time.

Ordered my car in 9th Dec 2025, expected to be delivered on 12th Feb. This delivery date was then pushed to March, and then 2nd half of May. I ordered the car with 5 years 0% interest, and a £2k deposit contribution as advertised in the offer.

A few days before collecting the car, my finance was rejected as BlackHorse stated that Tesla delivered the car too late, and BlackHorse cannot offer me the original offer. The best Tesla could do was 5 years at 2.9% and no deposit contribution. I rejected this, and cancelled the order, as this wasn't what I signed up for; Tesla said they'll cancel and just hung up on me - no apology whatsoever.

I had paid £200 + £1800 as a deposit; Tesla said refunds take up to 21 working days. I received my £200 refund within 2 weeks. I had to chase Tesla for my £1800, and they told me that the refund was "paused" in their process and had to be restarted...meaning I have to wait up to 42 working days in total to receive my £1800 refund - I am still waiting for my own money to be returned to me.

If you want to buy a car with good customer service and no stress - this isn't the place to be; this whole transaction has just been poor since I ordered the car.

Delivery times a joke, been delayed yet again 3 months

Trying to book my car in for maintenance as the steering wheel will not turn. Followed the process and requested a service through the App. after one day heard nothing. Called their customer service only to be told it take 2-3 days for someone to look at your request and the only way to expedite is to send another message on the app. The whole Tesla approach is to offer as little human interaction as possible.... an absolute joke!

The product seems OK, but the support is worse that appalling.
Completely unhelpful - and weeks later, I still cannot get simple answers to simple questions.
I wanted to set up an account, and cannot - and no-one is interested in helping.
At best I get redirected to someone else who doesn't help.
This was for solar energy.
If I were to buy an EV, there is no way from this experience it would be a Tesla.

Hello,

I bought my first Tesla less than a year ago, and I’ve already had the chance to deal with three Tesla service centers in Belgium.

The first one was in Bruges, where they supposedly “prepared” the vehicle for delivery, even though it had been ordered in Awans. The preparation was ridiculous, if you can even call it that. The air filter, which was due to be replaced within the next four months, was not changed (especially considering how little it costs!), and the charging cable was missing — I practically had to beg to get it.

The second one was the “best”: the Hasselt service center, which recently replaced my windshield. The very next day, during the first rain on the highway, I turned on the windshield wipers and only one of them worked!
When I went back, they realized they had not tightened the nuts properly and had also forgotten to reinstall the covers.

Complete amateurs!!! I should have simply gone to Carglass, as my insurance broker had advised me to do.

The third one was Awans, where I had originally ordered the vehicle and where I went today following advice from the HELP DESK to point out that my air filter should have been replaced during the vehicle preparation, which was never done.
At reception, they treated me terribly and refused to make any goodwill gesture whatsoever.

My confidence in the brand itself is not the issue, because I am satisfied with the car. BUT after dealing with three Tesla service centers providing such ridiculous service and showing total incompetence, you quickly come back down to earth and lose that trust.

So there you have it. If you are thinking about buying a Tesla, Belgium is definitely not the place to do it — and especially not to have it serviced by amateurs like the ones I had to deal with.

Absolutely nightmare as a company, the car (model3) feels goof overall but the customer service is dog poop, no help, no courtesy and if you decide to buy a car from a 3rd party dealership you have to wait good knows how long to be able to even book a service or help if you’re stuck!
Absolutely nightmare I’m sorry as the car seems alright, but the company policies are a joke.
Well done guys 👌🏻another happy customer here

I was scheduled to collect my brand-new Model Y from the Manchester Trafford Centre hub on Friday, May 22nd. On paper, everything was flawless. My finance was fully completed and funded 48 hours prior, and my trade-in paperwork was signed first thing that morning. I adjusted my vehicle insurance and drove 50 miles from Leeds to Manchester to collect the vehicle.

​It was only after I physically arrived on-site that I received a text message from a delivery advisor stating my appointment was cancelled.

​When I spoke to the on-site Delivery Hub Manager, I was told that a widespread system glitch/IT integration failure between Tesla and the DVLA meant they could not process the automated first registration batches that morning. Over 60 customers on-site were left stranded. While technical glitches happen, Tesla’s high-wire policy of waiting until the literal morning of delivery to push DVLA handshakes creates a massive single point of failure for customers.

​Worse still was the lack of support. The on-site team offered zero material compensation or travel solutions, completely disrupting a pre-planned family religious commitment we had scheduled that afternoon. I had to pay out of pocket to refuel my trade-in car (which was left on empty per their trade-in drop-off instructions) and sit in a grueling 3-hour gridlock on the M62 just to get back home to Leeds empty-handed.

​Wasting a customer's time, fuel, and holiday leave because of an unhedged IT failure is completely unacceptable for a company that prides itself on software. If you are collecting from Manchester, do not leave your house until you independently verify your new plate is live on the GOV.UK database, because Tesla’s automated communication will let you drive across the country for absolutely nothing.

They overcharge your account multiple times and never give a refund...really bad experience...if you are reeady to loose money...download the app

I want to share my experience so other Irish Tesla customers know what can happen when things go wrong.
My Tesla Model Y has been sitting in a garage since December 2025. Not because the garage isn't working. Not because my insurer isn't paying. But because Tesla — the only company on earth that can supply parts for their own cars — has failed to send airbags and seatbelts for over 5 months.
Every day for 5 months, the garage has requested these parts through Tesla's own official ordering system. Every day, silence.
I contacted Tesla Ireland. Their own advisor called ACE Autobody a Tesla Approved Bodyshop and promised to escalate. Nothing happened.
I sent a formal legal demand. Tesla rejected it and told me to contact the garage instead — the same garage that has been begging Tesla for parts every single day for 5 months.
Meanwhile I am paying monthly finance repayments. Paying insurance. Arranging alternative transport for my family. All for a car I cannot use because Tesla will not do the one thing only they can do — supply the parts.
Their own contract says they must seek an amicable resolution. They have not tried once.
I have now filed complaints with ECC Ireland and the CCPC and I will continue to pursue every avenue available to me under Irish consumer law.
Tesla makes a remarkable product. But if you ever need them when something goes wrong, based on my experience, you may be completely on your own."

Worst company to deal with - EVER

Tesla is not for me, their customer service is inward looking, I.e. they operate to optimise their own processes rather then finding a balance to meet customer needs.
I have always preferred Audi but occasionally trial other vehicles for our second car at home. Unfortunately, so far, nothing has topped Audi customer service and overall vehicle performance.
Won't be returning to Tesla any time soon.

Blatently lied in the sales pitch in-app for supercharger access. Only after payment are you told that access is available only to 1% of superchargers in backwater locations.

Despite being told would be refunded (on day of purchase), Tesla continue to take fraudulent payments two years later.

They clearly believe they are above the law and provide no means of contact that provides any record, making subsequent legal action to bring an end to the fraud difficult.

Save yourself the pain and avoid these criminals like the plague.

I have been a Tesla customer since the early days and purchase THREE TO FOUR TESLAS EVERY YEAR.

Unfortunately, the ownership and service experience has deteriorated dramatically, and my recent experience with Tesla Roadside Assistance and the Briarcliff service operation pushed me over the edge.

What should have been a simple roadside tire emergency under Tesla’s so-called premium roadside and luxury-level support turned into a complete disaster.

Instead of quickly coordinating a replacement tire solution, Tesla created endless delays, chats, transfers, confusion, and non-answers. The tow service they eventually arranged showed up DAYS later — long after the issue had already been handled elsewhere.

The biggest problem is the complete lack of real human communication. Everything is buried behind apps and chat systems where direct questions often go unanswered. Trying to get someone on the phone who can actually solve a problem feels nearly impossible.

Honestly, I would not expect this level of service from Walmart, let alone from a company selling luxury-priced vehicles.

What makes this even more frustrating is watching constantly dominate social media while Tesla’s actual customer support infrastructure appears to be falling apart underneath him.

Customers are not asking for miracles.
They are asking for:
- Someone to answer the phone
- Competent roadside coordination
- Honest communication
- Accountability
- Timely service

When someone is purchasing three to four Teslas from your company every single year, this level of support is unacceptable.

The vehicles may still be technologically impressive, but the ownership experience no longer matches the premium image Tesla markets.

My Tesla solar panels have been offline for over a week. I submitted a support case and they said they would get back to me in 5 business days. Then, they never got back to me. I then worked with one of their techs via text on their app because you can’t call anyone. After 24 hours, they determined I needed a service call and set one up for over 30 days out. I can get my cable fixed in less than 24 hours but my electric solar solution from Tesla is over 30 days. Buyer beware

Bad customer service Sunday they don’t have live agents I try to ask for full self driving but only computer and they don’t care customer they only looking money and monopoly. There is not accurate fast charging and I have trouble couple time I recommend to other not to buy Tesla and after my battery goes out or something I will not drive Tesla anymore.

I have a Tesla Model Y and Tesla Powerwall. I couldnt be happier or more impressed. The installation of the powerwall was less impressive because of the installer but eventually was a good job. I think some of the bad reviews are political in nature.