Test Your Intolerance Reviews 

1,155
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers had a great experience with this company. Customers truly appreciate how simple the testing process is, noting that submitting samples from home is straightforward, fast, and completely stress-free. Many people also mention that the detailed health insights help them successfully adjust their daily diets, leading to noticeable improvements in overall physical well-being and symptom relief. However, some customers also noted that certain findings can feel rather confusing, contradictory, or difficult to fully navigate without prior knowledge. A few reviewers additionally expressed frustration when their final reports missed known allergens or lacked clear safety guidance regarding specific foods.

What people talk about most

Product

Users describe ambiguous interactions with product, as many reviewers highlight helpful insights that... See more

User experience

Clients share positive opinions on user experience, noting that the test is very easy to do and quick to... See more

Response time

Customers expressed deep frustration regarding response times, noting that multiple emails and enquiries were... See more

Service

Reviewers highlight positive aspects of service, noting that tests are promptly received at the lab.See more

Quality

Consumers find quality to be ambiguous, with people praising how interesting the tests are for identifying... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really insightful and interesting. I have learned a lot and cut certain things down or out of my diet and already feel less bloated! I enjoyed some of the more strange intolerances too, just for r... See more

Rated 4 out of 5 stars

Really easy to use difficulty being able to use information from results as all online so unless you have a computer or pad it’s difficult to use information

Rated 5 out of 5 stars

I am so glad that I did this test. I’ve been suffering really bad with IBS for years and also more recently with reflux too. I discovered from doing this test that I am 100% intolerance to barley and... See more

Rated 5 out of 5 stars

I can never lose any weight I always have a bloated stomach. I always have no energy and I always feel ill now I know but this could be the reason why I would never have known if I didn’t use test you... See more


Company details

  1. Fitness and Nutrition Service

About Test Your Intolerance

Written by the company


Who are we?

The UK’s No.1 test provider. Find a happier, healthier you, today. For over 14 years we’ve helped over 450,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.

Our values and our mission

We remain committed to our core belief that individuals should be presented with the relevant key facts relating to tests available to them and from those key facts they can make an informed decision on which path to take. This is why we continue to offer both conventional and complementary products and services, therefore, offering the most comprehensive choice to a potential client. All our tests have a ‘Test Facts’ statement giving you the essential relevant information about the test.

We were the first company to create and implement this useful aid in ensuring clients understand the test they are buying in November 2019.

Why us?

Our wide range of allergy, food intolerance, sensitivity and health tests help you understand potential triggers and key biomarkers from the comfort of your own home.

  • Support 9,000+ people per month
  • Quality in-house laboratories
  • Endorsed by practitioners
  • Largest global network of testing

Suffering from discomfort or undiagnosed symptoms happens to most of us and can be something you’ve lived with for years.

We support you through your wellness journey with our 24hr, seven-day-a-week expert care team. Take control of your health today!

Visit our website Shop Allergy & Intollerance Tests Shop Sensitivity Tests Shop Health Tests

Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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4.0

All reviews

(1,155)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

Not worth the paper it’s written on

Not worth the paper it’s written on.
Doesn’t test for most of the known allergens (covering their backs here?). Says I’m intolerant to everything- daughter’s was the same- except apparently she’s not intolerant to the thing we KNOW she’s ALLERGIC to. Waste of hard earned money. Since discovered there is no scientific back up to these tests.

August 5, 2025
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Rated 1 out of 5 stars

Not impressed…

I found the test results confusing and difficult to interpret. I also felt that the results were aimed at a non British audience as they contained things which would not be in my day to day life. I would not recommend this test.

August 4, 2025
Rated 4 out of 5 stars

Easy to use test with great…

Easy to use test with great instructions. I needed assistance once test was sent and used live chat, spoke to Cameron who helped. Very efficient service 😊

October 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Helpful

Very interesting to see what my system is sensitive too and useful. I have far less stomach issues now

August 1, 2025
Test Your Intolerance logo

Reply from Test Your Intolerance

Hello,

Thank you for your feedback. We’re so pleased to hear that you found your results both interesting and useful, and that you’ve noticed an improvement in your stomach issues since making changes. It’s great to know the test has had such a positive impact for you.

Customer Service Team,

Test Your Intolerance.

Rated 5 out of 5 stars

Great customer service

Great customer service, Shawn was very helpful and solved my issue promptly.

October 7, 2025
Unprompted review
Test Your Intolerance logo

Reply from Test Your Intolerance

Hello Charlotte,

Thank you for your feedback. We’re so pleased to hear that Shawn provided great customer service and resolved your issue promptly. We’ll be sure to pass along your kind words to him.

Customer Service Team,

Test Your Intolerance.

Rated 2 out of 5 stars

Not for me

Not for me. My results said they were from Canada even though I am in UK. Rang to discuss as says I was allergic to kangaroo, crocodile, turtle etc. told it was correct, just an internal error. Feel a bit cheated as it was obviously incorrect country but was fobbed off. Wouldn't recommend. Never heard of about 80% of the items.

July 31, 2025
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Reply from Test Your Intolerance

Hello Kate,

Thank you for your feedback. We’re sorry to hear about your experience and the confusion regarding your report. While our laboratory systems occasionally reference international databases, your sample was processed correctly according to your region. We completely understand how this may have caused concern, and we apologise if the explanation you received did not provide clarity. Your comments will be shared with our team to help improve communication and ensure customers feel fully reassured about their results.

Customer Service Team,

Test Your Intolerance.

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Rated 1 out of 5 stars
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Reply from Test Your Intolerance

Hi Kendra,

Thank you for your feedback. We’re very sorry to hear that both of your test samples appear to have been lost. This is certainly not the experience we want for our customers. As stated in our Terms and Conditions, we are not able to take responsibility for your sample until they make it to our labs. Please contact the currier carrying your sample and report your packages as lost.

Customer Service Team,

Test Your Intolerance.

Rated 5 out of 5 stars

Support and help from Cameron

Support and help from Cameron

I had support and help from Cameron today with a query that i had. very helpful and efficient. Thank you again

October 3, 2025
Unprompted review
Test Your Intolerance logo

Reply from Test Your Intolerance

Hi Debbie,

Thank you for your feedback. We’re so pleased to hear that Cameron was able to assist you with your query and provide such helpful and efficient support. We’ll be sure to pass along your kind words to him.

Customer Service Team,

Test Your Intolerance.

Rated 5 out of 5 stars

Terry was great

Terry was great! Fast reply! Helped where I needed! Was clear about the steps I needed to take and didn’t make me feel silly for not reading the email properly 🤗

Thanks Terry!!!!

October 3, 2025
Unprompted review
Test Your Intolerance logo

Reply from Test Your Intolerance

Hi Rena,

Thank you for your feedback. We’re delighted to hear that Terry provided such a fast and friendly response, clearly explained the next steps, and made you feel comfortable throughout the process. We’ll be sure to share your kind words with him.

Customer Service Team,

Test Your Intolerance.

Rated 1 out of 5 stars
Test Your Intolerance logo

Reply from Test Your Intolerance

Hello,

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We’d like to learn more about what went wrong so we can make things right — please reach out to our customer service team via live chat or email with your order details.

Customer Service Team,

Test Your Intolerance

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Rated 5 out of 5 stars

Needed help from live chat…

Needed help from live chat and Cameron was quick to help with exactly the information I needed, thank you!

October 2, 2025
Unprompted review
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Reply from Test Your Intolerance

Hi Lauren,

Thank you for your feedback. We’re so pleased to hear that Cameron was quick to assist and provided exactly the information you needed. We’ll be sure to pass along your kind words to him.

Customer Service Team,

Test Your Intolerance.

Rated 5 out of 5 stars

Cameron

Cameron, on live chat, solved my query in no more than 5 minutes! Very satisfied, thank you.

October 1, 2025
Unprompted review
Test Your Intolerance logo

Reply from Test Your Intolerance

Hello,

Thank you for your feedback. We’re delighted to hear that Cameron was able to resolve your query so quickly on live chat and that you’re very satisfied with the service. We’ll be sure to pass along your kind words to him.

Customer Service Team,

Sensitivity Check

Rated 1 out of 5 stars
Test Your Intolerance logo

Reply from Test Your Intolerance

Hello,

Your results were sent out on the 18/08/2025, a member of our team will be in touch to have your results resent.

Thank you for bringing this to our attention.

Customer Service Team,

Test Your Intolerance.

Rated 5 out of 5 stars

Brilliant experience

The experience from start to finish is very easy to follow and I was very happy with my results. I did however think that it would tell me what I'm allergic to specifically, but it doesn't do that. It's what you have an intolerance to. I have so many its hard to remember. I would definitely recommend to friends and family if they would like to know theirs

August 1, 2025
Test Your Intolerance logo

Reply from Test Your Intolerance

Hi Jules,

Thank you for sharing your experience. We’re delighted to hear that you found the process easy to follow and that you’re happy with your results. We do understand your point about the difference between allergies and intolerances, and we always recommend reviewing results alongside medical advice for clarity. It’s wonderful to know that you would recommend us to friends and family, your trust means a lot to us.

Customer Service Team,

Sensitivity Check"

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Rated 1 out of 5 stars

Pointless

The information i was expecting was not produced. It was all academia babble

July 31, 2025
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Reply from Test Your Intolerance

Hello Karen,

Thank you for your feedback. We’re sorry to hear that the results did not provide the information you were expecting and that the report felt difficult to follow. We appreciate your honesty and will use your comments to improve how we present our findings, making them easier to understand for all customers.

Customer Service Team,

Test Your Intolerance.

Rated 5 out of 5 stars

Very quick to answer my query and was…

Very quick to answer my query and was all sorted in less than 5 minutes

September 29, 2025
Unprompted review
Test Your Intolerance logo

Reply from Test Your Intolerance

Hi Carly,

Thank you for your feedback. We’re so pleased to hear that your query was answered quickly and resolved in less than 5 minutes. Your kind words are greatly appreciated.

Customer Service Team,

Sensitivity Check

Rated 1 out of 5 stars

I never received my order

I never received my order

July 28, 2025
Test Your Intolerance logo

Reply from Test Your Intolerance

Hi,

I’m really sorry to hear about your experience. I have personally looked into your order and can see that unfortunately, your parcel has been delayed with Royal Mail. I have already spoken with our post team and arranged for a replacement to be sent out to you straight away.

As a gesture of goodwill, I’ve also upgraded your order from the Standard Test to our Sensitivity Test Plus at no extra cost.

Please accept our sincere apologies again for the delay – we’ll make sure this is resolved for you quickly.

Kind regards,
Customer Service Team

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