Texecom Ltd Reviews 114

I recently had a fairly complex issue involving a Texecom Premier Elite system, SmartCom connectivity, cloud ownership after a change in WiFi network.

After several calls with support (all helpful), the case was ultimately resolved by Kris (Senior Customer Support Engineer), whose technical knowledge and professionalism were exceptional.

He took clear ownership of the issue, explained things properly, worked through the cloud takeover and communication faults methodically, and ensured the system was fully restored and stable. What really stood out was his calm, solution-focused approach — no rushing, no shortcuts, just solid technical support done properly.

It’s rare to encounter that level of competence and attitude in technical support today.

Credit also to Mohammed and Noah for earlier assistance getting me on track and outlining the correct pathway.

Very impressed overall.

I attended the Texecom Elite training run by Bob Penny and it was an absolutely wonderful day of training.

Bob was extremely professional and very patient throughout the session. He took the time to answer every question, and nothing ever felt like too much trouble. He created a relaxed and comfortable learning environment, which made it easy to ask questions and fully engage with the material.

We went through each subject clearly and thoroughly, and Bob provided helpful notes and training materials that I can now refer back to in my own time. This has given me the confidence to revisit the topics and continue building my knowledge independently.

Overall, the training was well structured, informative, and delivered to a very high standard. I would highly recommend this course to anyone looking to improve their understanding of Texecom Elite systems

Just had update training on richochet. Extremely good.

I’ve just had a new wired alarm fitted and I am really happy with the installation and app. They cleared away any mess made during the installation which is great. The app is really clear, simple and easy to use. It’s really handy getting the notifications that the alarm has been set/unset. I would recommend this company to anyone looking.

I recently completed the Texecom Level 2 level 3, programming, smart on and Wintex course with Luke and Bob and I can confidently say the training was excellent.

Luke and Bob both delivered the course in a clear, engaging, concise and practical way, making even the more technical difficult aspects of Texecom systems and especially Wintex programming easy to understand. Their knowledge of the systems is very strong, and they explained not just how things work, but why they work the way they do.
The sessions were well paced and timed to allow for maximum attention at all times.Both of them were very patient with questions and took the time to make sure everyone was comfortable before moving on.

I came away feeling far more confident working with Texecom systems and softwares, and I’d highly recommend their training to anyone in the security industry looking to upskill or refresh especially when it’s being delivered by Luke or Bob

This is the worst alarm system! After the app update now the alarm is constantly going off and we cannot sleep at night! This is a terrible situation and we cannot even disconnect this stupid alarm! A simple router change causes an engineer visit with a lot of money wasted just as this app change! I am fed up!

When are you going to fix the new app or go back to the old version. it's complete crap and reading the other reviews would seem everyone else also agrees.
Access to a different site is now more difficult, every screen is much more cluttered, The home page is now a joke. Selecting between Area's used to be a simple swipe left or right but now requires accessing dropdown menus. Under Rooms, Sensor icons cut off Zone info text making it sometime impossible identify which zone it is. The Icons don't show if a zone has been omitted(Locked Out) by the panel. Why no LIST or Detail view. Screen rotate no longer works. There was a feedback button in app, that stopped working, I suspect over used or ran out of credits. But has now gone completely. On the Whole, what an EPIC Fail!! - So what are you doing to fix it? - Who's testing this rubbish before you release it? - I think you need a new product manager.

It is crap as the app requires a password every time you try to disarm the alarm. We are four members in the family and the registered email
Is my wife. I can’t log in as I can’t remember the password. When you enter the pin on the panel it does not give you an option to arm part of the house. It is really crap. Don’t buy this system!

It transpires the reason for your comms issues on 17/12 was due to an issue with your Cloud service...

It took you circa 21 hours to resolve...what a DISGRACE!

I will leave a deserving 1* (it would be zero, if available) review should this regular, recurring issue impact me again.

Time for you to get your act together.

My response on 19/12:

mmmm....issue started around 6pm on 17/12 and resolved around 2pm on the 18th. It was my installer that advised you had resolved your Cloud issue.....

I have now broken 3 veritas 8 control boxes and 3 bell box This happen when I went to change. number 2 zone from inhibit to guard this fry the control circuit (red light of death) which fry the. Bell boxes all of them were Brand new if you are looking for a alarm for you home
DO NOT BUY TEXECOM THEY ARE A COMPANY THAT DOSE NOT HELP. IF LIKE ME YOU CAN NOT GET ANY HELP
FROM THEM.THEY ALLOW OTHER COMPANY TO SELL THEY PRODUCT WITH OUT DATED SOFTWARE THAT HAS DEGRADED ON THE SHELF TO LONG AND STILL SELL IT AS BRAND NEW.
Regards

The alarm does exactly what I expected it to - protects my home and family.

There’s a free app to manage my alarm, which did update recently and logged me out. Logged back in and it looks to have had a redesign. Not massively different.

I’m looking to add external detectors to our yard next.

Since the V3 upgrade when the alarm is triggered I get a critical alert message on my iPhone but no warning siren. I used to get a loud siren on my phone to warn me my alarm had been triggered so what is the point of a critical alert without a loud audible warning?

What has Texecom done to this new app - any upgrade is supposed to improve functionality not make it worse 🤬
If you use an iPad to access the app, it would appear as a result of this upgrade the Home Screen where you perform core activity day to day (arm/disarm/part-arm) now does not allow you to scroll up down or side to side which prevents you from being able to access two of the buttons (arm and part-arm). This is madness!
Where you have more than one alarmed zone/property on the same app profile, this new upgrade had (I though) completely removed the other profiles. I had to speak to my engineer who was really helpful, but it’s ridiculous where it has been relocated to - it’s almost hidden.
Spoke to my engineer who agreed this update has made this worse not better. Come on Texecom, sort the basics out. Can’t see what the upgrade has done to improve anything or provide any better customer experience!

So Texecom have updated their mobile app conectivity and remote login is now with email and password. Haveing been locked out and the installer no longer contactable i call texecom eplaining that their update has caused loads of problems and could they assit? They ptomptly told me find another engineer. So i must now pay more money through no fault of mine. NO HELP AT ALL AND WARN AGAINST USING TEXECOM PRODUCTS.

This is an absolutely diabolically rubbish system. We moved into our property in February this year and spent a considerable amount of money on pet sensitive sensors, that are not pet sensitive. A door contact that keeps going off, PIR detectors that keep need and the battery changing and smoke alarms. We have to have bi-monthly visits from the company that installed this alarm system, it is becoming increasingly difficult to get the installer to come out, as they are constantly out. On one occasion, the alarm went off and because of work commitments, the installer was unable to get out to us and so the alarm was going off for a week.

There is constantly something going wrong with it and it is not an easy system to navigate and so you need to speak to the installer to sort out the issues.

We can’t get our money back and if we had our time again, I would most definitely not purchase this alarm system. For people who are thinking about it, please don’t it’s more trouble than this is worth.

Was a good system before the latest update. Now I have to go through userid, password and passcode each time I want to use it.
Someone needs to get their heads out of their backsides, what cretin decided to make a good system useless?

The alarm is useless, and the latest app update makes an already utterly rubbish, user unfriendly app, significantly worse! Totally not intuitive and need a PhD to operate it as another reviewer said. I mean literally who at texecom actually thinks the app is any good? Do you do user acceptance testing? Do you survey what customers want? Clearly not because it's diabolical. It was already installed on my new build house otherwise I'd rip it out. Seriously don't waste your money on this company, the tech and app is so far behind competitors.

Poor support, no notification if alarm goes off.
Will change out when I can afford to

Constantly goes wrong.
Not fit for purpose

Contacted this company as my property has their system installed. My enquiry was simple, just needed a little help. Not interested in the slightest, just keep saying we only help installers. Explained my installer had went bust and only needed some advice, from the technical support team. Once again stated they WOULD NOT HELP, not that they couldn't help. Now that's a great customer service to be proud of. Got a call from the one person within this company that was willing to help me. After a bit of time and information from him I now have a fully functional system, thank you Noor.